biggerbras.com

I returned a bra to them, with my exchange choices, and not hearing anything for a month, called the toll free number. The woman that answered definitely needs lessons in customer service. Bonnie (?) over-talked me, never allowed me to speak, interrupted me when I spoke. What I wanted to say was not important to her, only what she had to say. I was originally gonna keep my exchange on back-order... but after this experience, I canceled it. I can order from somewhere else where they actually appreciate their customers. Now I'm just hoping to get my refund.

this is a copy of the letter wrote to customer service this is regarding an order i made a month ago for a $100 gift card that i never received. i never received it via mail like it should have been sent. i wrote a letter to customer service more than once inquiring about this, and they responded that it comes in an e gift card. their website never stated that anywhere! and the picture of the gift card, is an actual gift card, not an e gift card. so customer service then proceeds to tell me that they were going to resend it to me, and also that "i" was supposed to log into my account on their site, to view it then print it. really? im supposed to know to do that for something i ordered that was never stated to do so! so not only did i never receive the email that customer service said they were going to send that was a copy of the gift card, but i tried logging into my account as they told me and tried to re-send it numerous times to myself, each time i did, i got an email back saying that its undeliverable. customer service is a joke, their policies are ridiculous, when i made an order one time a few years ago i should have learned my lesson then. items took weeks upon weeks to get here, literally so long and so many messages i had to send about the whereabouts and i kept getting the runaround. then the items get here, i paid for quality items, they were cheap and not as described by any means, so their return policy is not clear at all. if you go to their site and read their rules for return criteria it is unreal. if you order more than 1 of a kind items, only 1 is refundable. and then youd still be accessed a %15 surcharge fee. returns for refund must be postmarked 30 days from ship date, but thats impossible because they either never send the items or they take longer than 30 days. an you have to pay the return shiping. i have never in my life gone through this with ANY ANY ANY COMPANY OR BUSINESS. I tried to return all items a few years ago, and they gave me a credit months later. i forgot i had it, and decided to purchase a gift card a month ago for someone for a gift card, never got that and am out even the credit, and the $100 gift card "OK I AM REPORTING YOUR COMPANY AND WEBSITE TO THE BETTER BUSINESS BUREAU AND AM ESCALATING THIS ISSUE WITH YOUR COMPANY. YOUR SITE IS SUCH A SCAM!!! YEARS AGO I ORDERED ITEMS FROM THERE, THEY TOOK WEEKS AND WEEKS TO GET HERE, THEN YOU TOOK FOREVER TO GIVE A CREDIT FOR THEM WHEN I SENT THEM BACK, SO I DECIDED NOW TO ORDER A GIFT CARD TO GIVE TO SOMEONE ELSE WHICH WAS A MONTH AGO. NO WHERE DID IT SAY THE GIFT CARD WOULD BE EMAILED. WHEN YOU CHECK OUT IT SHOULD SAY, IT DOESNT. SO I EXPECTED IT TO BE MAILED, YOU KNOW LIKE AN ACTUAL GIFT CARD WOULD BE, BUT NO OF COURSE NOT. I WAITED WEEKS YET AGAIN, FOR SOMETHING THAT NEVER CAME, THEN RECEIVE A MESSSAGE FROM YOU TELLING ME I NEEDED TO GO TO MY ACCOUNT TO GET IT. WHICH IS BULL. WHAT COMPANY DO YOU ORDER FROM THAT YOU HAVE TO DO YOUR OWN WORK TO OPEN YOUR OWN GIFT CARD!? RIDICULOUS!!!!!! SO, YOU SAID YOU EMAILED IT TO ME, I NEVER GOT IT OF COURSE, THEN WHEN I DID WHAT YOU SAID BY GOING TO MY ACCOUNT AND SENDING IT TO MYSELF, WHICH I HAD TO TRY TO RESEND IT 3 TIMES, IT NEVER CAME AND WHEN SOMETHING DID IT SAID IT WAS UNDELIVERABLE. NOT TO MENTION THAT I THE CREDIT I DID HAVE WAS MORE THAN $100, SO FOR ME TO NOW ONLY HAVE $2 AND CHANGE LEFT FOR A CREDIT, IS UNKNOWN. BUT IT DOESNT MATTER WHETHER I HAD A CREDIT OR NOT BECAUSE YOUR COMPANY NEVER ACTUALLY GAVE IT TO ME. GIVING IT TO ME, WOULD MEAN I WOULD HAVE HAD IT ALREADY AND I DONT, AND I SHOULD NEVER EVER HAVE TO GO THROUGH ALL THIS CRAP FOR SOMETHING I ORDERED A MONTH AGO. I AM GOING TO BE REPORTING YOUR SITE AND ESCALATING THE SITUATION. I WILL CHALK UP MY $100 GIFT CARD THAT WAS NEVER MAILED, NEVER EMAILED (AND NEVER STATED IT WAS AN E GIFT CARD ON YOUR SITE). I HOPE YOUR SITE AND COMPANY GET SHUT DOWN. YOU DO NOT KNOW HOW TO RUN A BUSINESS. THANK FOR ABSOLUTELY NOTHING. THIS IS B.S."

I wish I could give this place a zero. I wish I would have seen these reviews before I spent $90. I ordered a corset for my wedding. This was the only place that carried my size (38DDD). It took over 3 weeks to ship to me and once I finally got it, it was too big. And of course, there's no customer service to be found. I have emailed them for a return but their inbox is full so my message can't be delivered. I have left several messages but their phones go straight to voicemail.
DO NOT BUY ANYTHING FROM THIS COMPANY!!!

I purchased 2 bras on 2/23/2012. They did not fit and were returned, with refund to orginal form of payment requested. This is the return policy posted on Big Girl Bra's website I watched for my refund and then checked online to see they issued store credit! I sent an email asking for the return of my money to my credit card. My email has been completely ignored. I then started telephoning. I have left 3 messages and those too have been completely ignored.

I placed my order on Aug. 7th 2003, 2 days after I had canceled it. They had already charged my card and of course I asked that it be credited. Today is Dec. 4th 2003 and I'm stilling waiting for the credit. I have spoken with the company several times and have reported them to the BBB. They took my money and never gave me a product or service in return. This is a horrible company.

In todays retail environment you would think that companies would want to ensute 100% customer service. Not Bigger Bras! They only offer exchange or store crevits or a refund that takes 60 plus days to get!!!! Ridiculous!! Do not shop with them unless you are 100% sure the item will not need to be returned! Absolute rip off!!

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