Giant teddy bear personalizion with free stuffed animal custom personalized ribbon imprinting

4.7 / 5

Giant teddy bear personalizion with free stuffed animal custom personalized ribbon imprinting

bigplush.com
16 Reviews
4.7 Great
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4.7 / 5

Trust Score

4.4

Reviews

5

Social

5

Featured

4.5

Technical

Is bigplush.com legit?

  • Many trusted websites are linking to this site
  • The site has mostly good reviews
  • The SSL certificate is valid
  • This website has existed for more than 3 years
  • Facebook account found with large audience
  • Instagram account not found
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Reviews Analysis

16

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0

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Usually stable businesses have more than 5 authority websites mentions, this one has 12 authority websites mentions and 0 mentions in other websites

Based on 385 reviews

Smart.Reviews

4.7

16 reviews

Trustpilot

2.2

369 reviews

Bigplush.com Review

Big Plush Giant Teddy Bears and Personalized Stuffed Animals manufactured in America with custom made personalization

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Last update: Wed, Mar 9, 2022 3:19 AM

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Bigplush.com Reviews & Complaints (16)

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delivery 4 /5

price 5 /5

quality 5 /5

customer service 4 /5

on-time

Knowing I could not be present for my grandson's Birthday, I ordered this bear & he came early.
Next day, family received tragic news. But, there sat the bear waiting inside his great big box, so they opened him up while I watched online.
He emerged from his box beautiful, big, loveable with all the extra's and my grandson was overwhelmed by it all! Seeing his face light up as he listened to my voice was awesome!! My grandson declared his name was Clarence...
Now, he sits in daddy's chair when he is not there & no nightmares dare come as they might encounter this Great Big Bear!
Clarence will always be more than a 'Bear' to us! He helped cushion a heavy blow and in that moment he stole the hearts of us all!
A Great Big Thank You to the many Big Plush 'angels' who dressed him right and got him there!
Wonderful site, many choices! Exceptional prices! Teddy Bear is detailed and well made! Complimented by caring customer service! (3 hours after ordering, realized forgot to put a shirt on this bear, but they were gracious and efficient and it all got done in perfect time!)
5

3 years ago

review by Bev. K.

#delivery(5/5) #price(5/5) #quality(5/5) #customer service(5/5) #on-time(5/5)

Ordered the 5ft. Bear. It arrived on time, was easy to remove from box, and was of decent construction. Wife loved it. Thanks plush team.
4

3 years ago

review by D. Hall

#delivery(4/5) #price(4/5) #quality(4/5) #customer service(4/5) #on-time(4/5)

I have found out about BigPlush in Stars and Stripes back in 2011 called from Afghanistan several times and they (BigPlush), has ALWAYS gone out of their way !!
5

3 years ago

review by James

#delivery(5/5) #price(5/5) #quality(5/5) #customer service(5/5) #on-time(5/5)

I was expecting the bear to be at my door by now but he just got shipped out. You customer support did great on explain why and what awaiting fulfilment means though!
2

3 years ago

review by Quang Pham

#delivery(3/5) #price(3/5) #quality(3/5) #customer service(3/5) #on-time(3/5)

Update: the owner called back and advised FedEx had makes every pick up on the 12th as delivered to the same address in NJ. He will ship out a replacement at no charge, but personalization will take three days because of staff off at Christmas, or he could ship one now w/o personalization. Since it is going to be late, I asked he ship according to my son-in-law’s original order.

I called FedEx to advise the package was not delivered to this address. A second email from my son-in-law with the same tracking number this time showed “duplicate” tracking. One link showed the NJ delivery, the other said it was delivered here Saturday at 2338. BigPlush owner, Mike, said he too will contact FedEx because he has had a number of issues such as this that went through a particular FedEx hub in PA.

My son-in-law is deployed and ordered an item for my daughter from bigplush.com on the 10th. The status says completed and delivered on the 12th in NJ. The problem is we live in MD. When you call, the system automatically transfers you twice and you end up at “customer service.” But then you have to leave a message and request a return call. It’s now the 24th, Christmas Eve. I don’t expect them to call back.
4

3 years ago

review by Shaun Carney

#delivery(4/5) #price(4/5) #quality(4/5) #customer service(4/5) #on-time(4/5)

The quality of the item was good, however the fur they had used was different than the one in the picture (the one that i wanted and expected). I phoned customer service and the owner offered me a full refund. Very nice man and no hassle on my end at all.
5

3 years ago

review by Customer

#delivery(5/5) #price(5/5) #quality(5/5) #customer service(5/5) #on-time(5/5)

Because it said it would get there on Valen times day(on the website) even after I ordered a custom ribbon to go around the Bears neck the day before Valentine's Day I figured it wouldn't so I called and it wouldn't have if I didn't tell them to go ahead and leave it blank. Other then that good service and it made her hay when it got there yes on time
Thanks
4

3 years ago

review by Chris

#delivery(4/5) #price(4/5) #quality(4/5) #customer service(4/5) #on-time(4/5)

I have place an order Friday the 17th and I have checkout as I guess. I have paid for the express delivery to be delivery today , but up to this point there is no a email confirmation not even tracking number. The number I called it always sends me to leave a voice message.. I left more than 3 voice messages but there is no response, I have email them, no response...
2

3 years ago

review by Luis N Garcia

#delivery(3/5) #price(3/5) #quality(3/5) #customer service(3/5) #on-time(3/5)

I ordered my Shipment on the 7th and my shipment was set to arrive at the shipper on the 8th and was supposed to arrive at my home on the 10th. But, it got "delayed" and is set to arrive at my home on the 11th but the shipping company still has yet to receive my package.
2

3 years ago

review by Yasmine Cattron

#delivery(3/5) #price(3/5) #quality(3/5) #customer service(3/5) #on-time(3/5)

I had never used Bigplush.com before so I was so pleased that my husband's present arrived in plenty of time and very impressed with the quality of the cuddly rhino toy I had ordered. Thank you Bigplush!!
5

3 years ago

review by Maria Read

#delivery(5/5) #price(5/5) #quality(5/5) #customer service(5/5) #on-time(5/5)

5 foot bear was delivered to my office yesterday. The audio voice message is not working. Actually had a gentlemen answer the phone once & said computers were down he would call back within the hour - never did.
I have called several times and get the same recording. No one answers. These are very expensive items & I'm unable to communicate with Big Plush.
Website does not state where to return items.
UPDATE - Owner called me directly & said they would "make it right". They were initially very busy due to the holiday. Owner also gave me his cell # for the future.
4

3 years ago

review by Tracy Criger

#delivery(4/5) #price(4/5) #quality(4/5) #customer service(4/5) #on-time(4/5)

Ther delivery process is excellent the day to day up date on whr ur purchase is ,is very comforting thank u very much will definitely be hearing from me in the near future money well spent
5

3 years ago

review by James williams

#delivery(5/5) #price(5/5) #quality(5/5) #customer service(5/5) #on-time(5/5)

My Girlfriend was blown away with her Valentines day present...it was outstanding workmanship and very professionally packed...out standing product...Thank You Big Plush.com
5

3 years ago

review by Dale Wiese

#delivery(5/5) #price(5/5) #quality(5/5) #customer service(5/5) #on-time(5/5)

I ordered a bear for Christmas with plenty of time for shipping - 4 weeks. I received the bear three days before Christmas in what can only be described as packaging remnants. It was the wrong bear. Christmas ruined. I called to get this resolved - or get a refund. Spoke to a nice person in customer service but that was the last communication. 2 months later and I still don't have the right bear. I was told to keep the wrong bear (gave it to Goodwill). No one answers the phone and no one replies to email. This company is HORRIBLE! Avoid them and order from someone else.
2

3 years ago

review by Amy Martin

#delivery(3/5) #price(3/5) #quality(3/5) #customer service(3/5) #on-time(3/5)

The first time I tried to order the plush labradoodle was December 2014. It was to be delivered Dec. 19th guaranteed. I called on Dec. 20th and was told, "Oh sorry, we should have called you we are all out of the dogs. (NAME) will call you and make it right." (NAME) never called, but my payment was taken. I called again on Dec. 22nd and was told that they would make it right and (NAME) would call me. (NAME) never called. I called a third time after Christmas and was told that (NAME) isn't great with time management, but that he would get back to me. (NAME) has yet to get back to me. Terrible customer service.
2

3 years ago

review by J. FaLuer

#delivery(3/5) #price(3/5) #quality(3/5) #customer service(3/5) #on-time(3/5)

We found that this business has an active Facebook page with 20685 followers. From our experience this can indicate that the business is trustworthy and popular among people. We have discovered that this business has SSL (secure sockets layer), which means that this business handles your data, such as personal information or credit card details, with secure connection. We found that the domain for this business is older than two years which could be an indication that this is a trustworthy business with an established customer base and experience in their field.
5

by Smart.Reviews

Usually stable businesses have more than 5 authority websites mentions, this one has 12 authority websites mentions and 0 mentions in other websites

Bigplush.com Review

Big Plush Giant Teddy Bears and Personalized Stuffed Animals manufactured in America with custom made personalization

Bigplush.com Customer Service Contacts

No contact details for this company.

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Share Preview

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