Boatstore

I understand if a order is placed after hours 90% of the time the order will actually go in first thing on the next business day and you count your one day from there. Wayne in customer service it's not a customer service representative does not have good people skills at all and will lose more business then he will ever gain in the position he is in. Management really needs to evaluate people's current position. Hope part gets here tomorrow and I might bump it up a star

I ordered a part on Friday morning and paid extra for 2nd day air. They didn't deliver it to UPS until Monday night, so I won't get the part till Wednesday. I called and was like, what kind of company offers 2nd day air but takes 2 extra days to ship it? The representative said I was "irresponsible" and full of "crap" for expecting that to happen! I have never had such horrible customer service!! Buyer beware. If you have all summer to wait, the price difference may be worth it for you.

I ordered 100 stainless steel 3/16" shackles on 3/25/15 & after 2.5-3 weeks of not receiving them I emailed & called. I spoke to "Dwayne" & was told he didnt see an order from me. After insisting that i did he found it & then i was notified that they didn't have what I ordered in stock. I asked when they planned on notifying me of that & he was rude. After I demanded an answer as to why my card was charged if the product wasn't available he called me back the filling day and said he had 60 of the 100 on hand and would ship them out. On 4/13/15 I received 47 of them & order sheet that came w/ them says (ordered 60 -shipped 47) the shackles I received aren't the same style that their website shows & not what I was expecting to receive.
I'd recommend them to NOBODY; infact I will be pursuing the matter beyond their business. I consider this to be fraudulent & theft

Web site said available but after placing an order I was called and told they do not have the product and wont have the product for several weeks or months. If you don't have the inventory don't try to sell stuff you don't have.

I ordered some gas lifts for my 2556 Bayliner engine hatch..the same as the originals but they would not hold hatch after one day. Called BoatStore.com and they resolved issue right away..reputable and polite is what I found here..oh and the best price anywhere on the items as well.

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