Booking Health

Thanks a lot to your company for organizing my stay and treatment in another country. I ‘ll have a long and difficult treatment way , but your specialists are always in touch with me, answer my questions and help me solve any problems. Such kind and sympathetic people I hardly ever met in my life. Special thanks to Nour, Safa and Prof. Sommerfeld. I’ll come for the second session and expect a good result

The trip went well, were in touch, helped with all the issues

Good service, good staff. Everything went well. I have nothing more to add!

I contacted booking health to allow me to find a treatment in Germany for my genetic disorder called spastic paraplegia which causes leg weakness and after that they found me a hospital in Munich and they sent me an agreement to sign and they sent me the invoice of an amount of €33,860 on June 22nd 2022 and the next day I transferred the whole amount to their account as requested after that a family emergency happened and I couldn’t travel so I asked to withdraw from the program and get a refund as according to the agreement that I signed I have 14 days to withdraw and get the whole amount back so I contacted my case manager Tanja and I informed her that I need to withdraw and I also sent an email stating that I will withdraw and that was on June 25th, 2022 and June 30th and since then nothing happened and they keep telling me that the case was transferred to the accounting department and nothing happens they didn’t even reply to my email or anything
I had so much faith in this company seeing all the positive reviews on them but I am so disappointed and desperate now and I don’t know if I will get my money back !!!

Booking Health company does not want to return EUR 223,000


In April, my dad transferred EUR 268,833 to Booking Health for the treatment of my uncle. Unfortunately, my uncle died before starting treatment, but we agreed with Booking Health not to refund us, because at the same time my 9-year-old son was diagnosed with a recurrence of the malignant tumor and we wanted Booking Health to arrange treatment for him abroad.

Booking Health offered us treatment in 2 clinics, but the proposed treatment did not suit us - e.g. in one of the clinics it was too radical: on the removal of the entire lobe of the lung, while other clinics we contacted on our own - and not recommended by Booking Health - did not confirm such a necessity.

On August 9, we informed Booking Health that we would not use any of the clinics it proposed and we are asking for a refund. Of course, we counted on the fact that the company would deduct a certain amount - as it turned out later, this amount was EUR 45,447.90. In response, the representative of the company: Mrs. Elli Engels wrote that by September 3 at the latest, the financial department would send us the remaining amount, equal to EUR 223,385.10.

Unfortunately, not only that the company Booking Health still has not sent us the money, but also from September 3 to today (September 19) the company does not answer our e-mails or phone calls at all.

Our refund requests always state that we need money to treat our 9-year-old son.

Therefore, for reasons unknown to us, we have money blocked: the amount of EUR 223,385.10 for the treatment of our child suffering from malignant cancer.

I am desperate that in the face of such a difficult situation in which, unfortunately, we find ourselves - the recurrence of a malignant tumor in our 9-year-old child - we now have another problem: for reasons unknown to us, the company Booking Health does not want to return our money (EUR 223,385.10), that we want to spend on continuing the child's treatment.

Of course, I have all the proofs of the truthfulness of my words (transfers, e-mail correspondence), so if anyone is interested in the details, please write to me.

We have to take the case to court.

The worst part is that the company prevents us from further treating the child.

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W kwietniu mój tata przelał kwotę 268.833 EUR firmie Booking Health na leczenie mojego wujka. Niestety, wujek przed rozpoczęciem leczenia zmarł, jednakże ustaliliśmy z firmą Booking Health, żeby nie zwracali nam pieniędzy, gdyż w tym samym czasie u mojego 9 letniego syna zdiagnozowano wznowę nowotworu złośliwego i chcieliśmy, aby firma Booking Health zorganizowała dla niego leczenie za granicą.

Firma Booking Health zaproponowała nam leczenie w 2 klinikach, jednak zaproponowane leczenie nie odpowiadało nam- np w jednej z klinik było zbyt radykalne: miało polegać m.in. na usunięciu całego płata płuca, natomiast inne kliniki, z którymi we własnym zakresie się kontaktowaliśmy- a nie polecone przez Booking Health- nie potwierdziły takiej konieczności.

Dnia 9 sierpnia poinformowaliśmy firmę Booking Health, że nie skorzystamy z żadnych zaproponowanych przez nią klinik i prosimy o zwrot pieniędzy. Oczywiście liczyliśmy się z tym, że firma potrąci pewną kwotę - jak się potem okazało kwota ta to 45.447,90 EUR. W odpowiedzi przedstawiciel firmy: Pani Elli Engels napisała, że najpóźniej do dnia 3 września dział finansowy odeśle nam pozostałą kwotę równą 223.385,10 EUR.

Niestety nie dość, że firma firma Booking Health nadal nie odesłała nam pieniędzy, to dodatkowo od dnia 3 września do dnia dzisiejszego (19 września) firma w ogóle nie odpowiada na nasze maile ani telefony.

W naszych prośbach o zwrot pieniędzy za każdym razem jest zawarta informacja, że pieniądze są nam niezbędne na leczenie naszego 9-letniego syna.

W związku z powyższym z nieznanych nam przyczyn mamy zablokowane pieniądze: kwotę 223.385,10 EUR na leczenie naszego chorego na nowotwór złośliwy dziecka.

Jestem zrozpaczona, że w obliczu tak trudnej sytuacji, w jakiej niestety się znajdujemy- wznowa nowotworu złośliwego u naszego 9-letniego dziecka- mamy teraz kolejny problem: z nieznanych nam przyczyn firma Booking Health nie chce nam oddać pieniędzy (223.385,10 EUR), które chcemy przeznaczyć na kontynuowanie leczenia dziecka.

Oczywiście mam wszystkie dowody na prawdziwość moich słów (przelewy, korespondencja mailowa), więc jeśli ktoś jest zainteresowany, proszę do mnie napisać maila: [email protected]

Załączam także pismo od firmy Booking Health z dnia 27 sierpnia, w którym firma zobowiązuje się do zwrotu kwoty: 223.385,10 EUR.

Musimy skierować sprawę na drogę sądową.

Najgorsze jest to, że firma uniemożliwia nam dalsze leczenie dziecka.

Załączam oficjalne pismo od firmy Booking Health, które w 100% potwierdza prawdziwość i wiarygodność moich słów.

I thank booking Health managers Alena and Maria, thanks to whom I was able to get treatment in Germany. I have only the best memories. In the hospital I was accompanied by an interpreter, she helped me a lot in communicating with the medical staff of the clinic. The results of the survey are known in a few hours. All quickly and conveniently. The treatment is prescribed correctly because already on the 3rd day I felt much better. Thank you very much for everything!

Thanks to mr Badr
Thanks from all my heart for following my case for many months without any effort from my side
He is an honest man

Booking Health Hello I would like to thank the people in charge of helping me in the treatment program for my daughter and their rapid performance and speed of response and suggestions through them and their absorption of the patient and his family, especially Mr. / Badr Ismail as well as Professor / Mustafa and many thanks and progress Amany Mater

Very happy especially with Dr Mücke (one of a kind - best doctor at least in Europe I think) and my wonderful interpreter Polina!
Big thanks to Miriam and Martin aswell!

I forgot to thank Vadim, he did an excellent job aswell!

Hello
I have a 13 years old son I did a couple of examinations and pathology shown that he has blood cancer type ALL.
I would appreciate your immediate attention, agreement and accordance to cooperate for treatment my son in Germany as soon as possible .
( I will send you all the documents of the examination test and pathology by the PDF.)
(I sent you all the documents of the examination test and pathology by the PDF.)

Big thanks to all Booking.com team specially MR BADER ISMAIL For his endless efforts & assisting me during the treatment period.

--- reply August 20th 2019 ---

More lies!

"You have booked a program to Munich [..] but due the request appointment from your side was in the same time of the holiday of the doctor"
-- we have a very clear email from your colleague stating that the hospital in Munich does not treat international patients! Holiday?! Lies!

"you have received only 1 bill from the clinic and that bill was with an amount of 1105.16€ (that was the bill only of the provided diagnosis what you have made but not the final bill). The final bill from the clinic was in the amount of 3000 €."
-- the "final bill" you sent us for 3000 € is clearly marked 'Kostenvoranschlag' (german for “cost estimate”), and dated June 11th 2019. Our appointment was for July 9th so how can this be "final bill"? One month before?!? Rip off!!

"As well we added the fee of BookingHealth for the service what is just 1200 €"
-- "just 1200 €"... you have provided us only with mistakes and very bad services we will not pay for! We'd rather spend all our money in court!

"One more time we are sorry for the bad experience you had and it is a misunderstanding that you thought that medicine in Germany is the same as in your country."
-- the misunderstanding is on your part: we are not complaining about the medicine in Germany, we are complaining about YOUR services!

Why do you not personalize your reply? I see every reply has a person signing, why not here? Afraid of something?

--- Original review ---
After reading the good reviews posted here, we trusted BookingHealth with our savings of 5.800 € in order to help us investigate our 1-year-old daughter's epilepsy condition. What a big mistake!

First, they tell us the hospital we have booked in Munchen had a "meeting" and decided our case was too complicated and we should see a more experienced doctor in Bonn. We were worried but we believed. After much insistence in providing us with a written explanation from the hospital we found out from another "travel agent" that it was a LIE. The hospital, in fact, was not accepting international patients. We also called the hospital directly and confirmed...

But this was nothing... we went to the clinic, found a very arrogant doctor who told us nothing we didn't already know. All "investigations" took 2 hours (waiting times included). After the bad experience we had so far, we demanded the bill directly from the clinic at the end - it was 1100 €

Well, we said, at least we will get most of our money back to continue our investigations... BookingHealth agent told us to wait for the final calculation. So we wait.. and wait.. after 3 weeks we get it! We look closely - it's from another patient!!! (very "confidential" information...)

We tell them it's a mistake and they tell us again to wait... and we wait... 2 more weeks - we get the "final final calculation": from the 5.800€ we paid, they will give us back 820€ !!!

After many attempts to reason with them by e-mail and getting no answer we have no other option than to make our story public and if nothing helps, file complaints with Verbraucherzentrale Bonn and econsumer.gov and do whatever we can by legal means to recover our money and continue investigations for our daughter!

How can you rip off people with health problems? Are those problems not enough? And especially deprive children of further investigations and a chance of a normal life? What kind of people are you?

Stay away from BookingHealth !!!

Every thing was perfect, Thanks to everyone in booking health specially Anna( she was very supportive).

Thanks for paulina for his effort and support with the clinic to improve the treatments done to my father, specially when the dr incharge went to holiday and also for care about his health.

We thanks (Bookinghealh) especially Mr. Bader Ismail, who cares and communicates with us at all times, day and night, to answer the call and the call that relates to our patient.

i had an experience with booking health last November, they really made me feel the professionalism since the first call, they took all my medical reports for evaluation at the first step then Mr Moustafa has presented and send me a perfect treatment program with Dr. med.Andreas Bitter at the Hospital Neuwerk Maria von den Aposteln Moenchengladbach, i have showed the program to my local doctor and he confirmed.
After that my case was handel by Mrs Anna who she were in the same level of professionalism as Mr Moustafa, she helped me to prepare all necessary document for Visa, she set up an appointment for me and she provide me with the best interpreter Ms Marwa.
Upon arrival i find a VIP car waiting me in the airport and took me from Frankfurt to Moenchengladbach.
the surgery went perfectly and now i feel as i had no problem with my spinal.
Finally i would like to thank all the team of Booking Health for their efforts and professionalism, i really would recommend them for all people who are looking for treatment aboard.

I would really like to commend Ms. Elli Engels for her outstanding service and readiness to help in any situation, no matter how complicated or constantly changing. She is always there for her patient, quick to react, flexible, precise, polite and ready to attend to every need to the smallest details. Not to speak of her brilliant English and her perfect responsiveness within shortest possible time whether by mail, phone or what's up. Elli is the person you need in situations like this. Thank you, Elli !!
Emil and Tania Tchervenobrejki, Sofia, Bulgaria

Everything was perfect as expected specially our friendly translator ( Ikram ) who was really helpful and tolerant , her language was perfect as well . The booking health team responded quickly so we’re pleased with their services.
Germany ????????

The company was meticulously punctual and the selection of a doctor was a successful translator and very ethical in literature and conscious of what he did

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