Capital Play

4.3 / 5

Capital Play

capitalplay.co.uk
129 Reviews
4.3 Great
The main metric, showing how trustworthy is the business. Calculated using proprietary rating algorithm based on the AI, analyzing 25 different parameters.

4.3 / 5

Trust Score

4.4

Reviews

3

Social

5

Featured

4.5

Technical

Is capitalplay.co.uk legit?

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  • This website has existed for more than 3 years
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Reviews Analysis

129

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0

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Based on 411 reviews

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Capitalplay.co.uk Review

Capital Play designed and manufactured the UK39s first and best In-ground Trampoline We have the World39s largest range of sizes nets and accessories - so whether it39s a huge rectangular trampoline for your budding gymnast or a compact 8ft round trampoline for your town-house garden - our expert team can help

Capitalplay.co.uk Customer Service Contacts

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Last update: Wed, Mar 9, 2022 3:17 AM

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Capitalplay.co.uk Reviews & Complaints (129)

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delivery 4.5 /5

price 5 /5

quality 4.8 /5

customer service 3.7 /5

on-time

I only rang once and the lady receiving was quite polite and sound friendly.She did not waste my time went straight to my enquiry and dealt professionally.The delivery service was excellent as well but the only thing is that it all day delivery it would be nice if it is am or pm delivery ie a window.
5

3 years ago

review by V. Z.

#delivery(5/5) #price(5/5) #quality(5/5) #customer service(5/5) #on-time(5/5)

Springs arrived promptly, one missing but replacement quickly sent with spares which was generous. Not had time to test quality (no problems so far) but service was excellent.
5

3 years ago

review by R. E.

#delivery(5/5) #price(5/5) #quality(5/5) #customer service(5/5) #on-time(5/5)

We had a great experience at Capital Play, my daughter tried the various sizes and styles of trampoline in the showroom and the chosen model was delivered and installed within a couple of days. Scott was extremely knowledgable and professional. Would recommend.
5

3 years ago

review by Karen A.

#delivery(5/5) #price(5/5) #quality(5/5) #customer service(5/5) #on-time(5/5)

I ordered a JumpKing 12 ft Trampoline at around 2pm on a Thursday - the trampoline was up and ready for use when my 6 year old came home from School the next day (Friday) at 3.30pm. Fantastic service, especially as I had tried a few other companies who either didn't have stock or couldn' commit to the delivery. The only problem was that the pictures in the instruction book did'nt match the physical frame which was confusing - however we called capital play and a very helpful man talked us through. Its great fun and getting alot of use!
5

4 years ago

review by W. N.

#delivery(5/5) #price(5/5) #quality(5/5) #customer service(5/5) #on-time(5/5)

Customer service was very good.But waited two days for the trampoline to be delivered due to problems with courier.This meant I wasted two days waiting for it to be delivered.When it arrived the boxes were damaged and wet,and had been re taped to secure.When we put the trampoline up one of the poles was dented where it must have fallen out of the wet box,and I was missing two cords to secure the netting.Have contacted Capital Play who are sending me some cords.
I would have given Excellent but the delivery let me down.
4

4 years ago

review by I. M.

#delivery(4/5) #price(4/5) #quality(4/5) #customer service(4/5) #on-time(4/5)

The items I ordered were out of stock but no one bothered to inform me that I'd have to wait an additional week to receive my order. A simple email wouldn't have taken much and would have saved me having to phone to chase. Sorry, not great customer service at all.
1

4 years ago

review by R. H.

#delivery(3/5) #price(3/5) #quality(3/5) #customer service(3/5) #on-time(3/5)

Product great courier did not leave card so delivery was with neighboir for 2 days
1

4 years ago

review by E. W.

#delivery(3/5) #price(3/5) #quality(3/5) #customer service(3/5) #on-time(3/5)

Quality of products very good, knowledge of staff member I spoke with was excellent and the delivery was with me in 2 days. Great service, quality products which are certainly value for money.

Would certainly use again.
5

4 years ago

review by Q. N.

#delivery(5/5) #price(5/5) #quality(5/5) #customer service(5/5) #on-time(5/5)

I bought the 12 foot in ground trampoline and my 7 year daughter has not stopped bouncing since it arrived. Really solid materials and very easy to put together. Great communication regarding delivery times. There was a minor issue with the trampoline mat when it arrived but as soon as I contacted Capital Play about it they dealt with it instantly. I think that how a company deals with a problem is often a much stronger sign of their service quality and in this case they completely delivered.
5

4 years ago

review by Jon B.

#delivery(5/5) #price(5/5) #quality(5/5) #customer service(5/5) #on-time(5/5)

Parts arrived in under 24 hour, and I live in the middle of nowhere!very impressed
5

4 years ago

review by O. V.

#delivery(5/5) #price(5/5) #quality(5/5) #customer service(5/5) #on-time(5/5)

Arrived within 2 day of ordering, product as described
5

4 years ago

review by E. O.

#delivery(5/5) #price(5/5) #quality(5/5) #customer service(5/5) #on-time(5/5)

New 13" mat and 10 springs fitted perfectly In 24 hours from placing our order the trampoline was in action again. Thank you
5

4 years ago

review by Tim Saunders

#delivery(5/5) #price(5/5) #quality(5/5) #customer service(5/5) #on-time(5/5)

Thanks to Capital PLay we now have a great trampoline with all its extra goodies so that the kids now enjoy trampolining!
5

4 years ago

review by X. D.

#delivery(5/5) #price(5/5) #quality(5/5) #customer service(5/5) #on-time(5/5)

Phoned and ordered the 12ft Super Deluxe trampoline- order was taken professionally and we received the trampoline the next day (we did pay for next day delivery) - great service and my 3 year daughter loves jumping up and down on it- Thank you! Will use the company again I am sure and am happy to recommend them!
5

4 years ago

review by K. U.

#delivery(5/5) #price(5/5) #quality(5/5) #customer service(5/5) #on-time(5/5)

Really impressed with the quality of the trampoling we bought, a 13ft by 9ft oval. The service we received was excellent.
5

4 years ago

review by R. N.

#delivery(5/5) #price(5/5) #quality(5/5) #customer service(5/5) #on-time(5/5)

I have already done this once, giving you excellent feedback comments!
5

4 years ago

review by Y. I.

#delivery(5/5) #price(5/5) #quality(5/5) #customer service(5/5) #on-time(5/5)

Ordered 13f premium pad and 8 foams.. Very good quality... Only problem I had was delivery service.. Paid for next day delivery, waited all day but no one turned up. Called Capital Play and customer service couldn't even give me a reason for this. Goods were delivered on that day in the late afternoon!!!
4

4 years ago

review by Q. Y.

#delivery(4/5) #price(4/5) #quality(4/5) #customer service(4/5) #on-time(4/5)

The 2 guys who turned up to build the trampoline we first class. Polite and efficient. The trampoline itself is a wonderful piece of equipment and it is easy to see why it costs so much more than the bog standard trampolines available. You can see the quality just by looking at it. The highlight of the whole thing is that it is silent when my son is bouncing. We had had complaints from our neighbours about the noise he made on his old trampoline but they have nothing to complain about with this new springless one.
5

4 years ago

review by K. G.

#delivery(5/5) #price(5/5) #quality(5/5) #customer service(5/5) #on-time(5/5)

Having inherited a sunken trampoline with no enclosure, my enquiry was for one, after a series of questions to ascertain what make etc I was able to order one which is now installed
5

4 years ago

review by Martin Mccarthy

#delivery(5/5) #price(5/5) #quality(5/5) #customer service(5/5) #on-time(5/5)

Very fast service, goods ordered on Sunday and with me on Tuesday. Goods were as described and new in original packaging. Excellent Service.
5

4 years ago

review by J. A.

#delivery(5/5) #price(5/5) #quality(5/5) #customer service(5/5) #on-time(5/5)

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Usually stable businesses have more than 5 authority websites mentions, this one has 14 authority websites mentions and 0 mentions in other websites

Capitalplay.co.uk Review

Capital Play designed and manufactured the UK39s first and best In-ground Trampoline We have the World39s largest range of sizes nets and accessories - so whether it39s a huge rectangular trampoline for your budding gymnast or a compact 8ft round trampoline for your town-house garden - our expert team can help

Capitalplay.co.uk Customer Service Contacts

No contact details for this company.

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