Card Factory

3.7 / 5

Card Factory

cardfactory.co.uk
42 Reviews
3.7 Average
The main metric, showing how trustworthy is the business. Calculated using proprietary rating algorithm based on the AI, analyzing 25 different parameters.

3.7 / 5

Trust Score

3.1

Reviews

3

Social

5

Featured

4.5

Technical

Is cardfactory.co.uk legit?

  • Many trusted websites are linking to this site
  • The SSL certificate is valid
  • This website has existed for more than 3 years
  • Facebook account found with large audience
  • Business is mentioned on Wikipedia
  • The company has an ANDROID app
  • The company has an IOS app
  • We found several negative reviews about this site
  • Instagram account found but audience is small
  • Pinterest account not found
  • Linkedin account not found
  • Twitter account not found
  • Youtube account not found
We check all genuine customer reviews and show the number of approved and rejected reviews. All fake or false reviews are excluded from the Reviews Score.

Reviews Analysis

42

reviews

vs

0

AI declined reviews

0%

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Usually stable businesses have more than 5 authority websites mentions, this one has 13 authority websites mentions and 0 mentions in other websites

Based on 6990 reviews

Smart.Reviews

3.7

42 reviews

Trustpilot

4.1

6948 reviews

Cardfactory.co.uk Review

Shop online with Card Factory and find greetings cards gifts wrap party supplies all at great value prices

Cardfactory.co.uk Customer Service Contacts

No contact details for this company.

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Last update: Fri, Feb 9, 2024 3:51 PM

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Cardfactory.co.uk Reviews & Complaints (42)

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delivery 3.8 /5

price 5 /5

quality 5 /5

customer service 4 /5

on-time

I am not happy that I ordered a mug for my sons dads 40th birthday. You have charged me for it and not delivered it. I have emailed and had no response
2

3 years ago

review by Nicola Page

#delivery(3/5) #price(3/5) #quality(3/5) #customer service(3/5) #on-time(3/5)

Well the cards were ok but to charge me 4 .99 for delivery is a farce so won’t be using them again
2

3 years ago

review by Julia Filby

#delivery(3/5) #price(3/5) #quality(3/5) #customer service(3/5) #on-time(3/5)

It took me well over an hour to order three cards. I actually wanted more but lost interest. I would choice a card , do everything required and at some point it would not let me go any further.
1

3 years ago

review by Madeliene Aldridge

#delivery(3/5) #price(3/5) #quality(3/5) #customer service(3/5) #on-time(3/5)

Balloon was different than one ordered and didn’t have any idea how long it would take to arrive thought about the current situation and ordered early ????
1

3 years ago

review by Q. N.

#delivery(3/5) #price(3/5) #quality(3/5) #customer service(3/5) #on-time(3/5)

Yes, I would certainly use them again Tescos £3.50 a card
Card factory very reasonable and affordable
I very seldom go into Lanark now since Santander closed down
I don't like Wishaw and these 2 are my nearest card factory shops.
5

3 years ago

review by S. O.

#delivery(5/5) #price(5/5) #quality(5/5) #customer service(5/5) #on-time(5/5)

I would highly recommend Card Factory they have a very wide range of cards at very reasonable prices and well made and during these weird times online saved me as u was high risk so I could not go out and they took less than 5 days to arrive so will use all the time.
5

3 years ago

review by Michelle Bishop

#delivery(5/5) #price(5/5) #quality(5/5) #customer service(5/5) #on-time(5/5)

Order 21 st balloon set of 3. Delivery was by royal mail and very prompt. Balloons wrapped in tissue in a box. Perfect!
5

3 years ago

review by R. I.

#delivery(5/5) #price(5/5) #quality(5/5) #customer service(5/5) #on-time(5/5)

I have sent 3 virtual hug cards to my daughters and was very satisfied with the service and will continue to send cards online with card factory untill I can get to their shops ....
5

3 years ago

review by Susan R.

#delivery(5/5) #price(5/5) #quality(5/5) #customer service(5/5) #on-time(5/5)

By providing the goods you have ordered, I ordered 2 inflated balloons and had this confirmed only to receive 2 flat balloons!!
2

3 years ago

review by Gail Chenoweth

#delivery(3/5) #price(3/5) #quality(3/5) #customer service(3/5) #on-time(3/5)

I ordered three personalised cards for family members during lockdown. I was delighted with the cards and the great service. Will order again from card factory online.
5

3 years ago

review by Q. S.

#delivery(5/5) #price(5/5) #quality(5/5) #customer service(5/5) #on-time(5/5)

I meant to rate you as 5 star
1

3 years ago

review by F. C.

#delivery(3/5) #price(3/5) #quality(3/5) #customer service(3/5) #on-time(3/5)

Delivery was only just on time and more luck than judgement when it came to the birthday card, given the current pandemic causing a strain on the Royal Mail to wait days before dispatching something is very poor service, It was only because the Royal Mail delay on this occasion was minor compared to what is currently normal that it arrived on the actual birthday. Not very considerate when the reason for using this type of service is because no-one can visit them to celebrate their birthday
2

3 years ago

review by F. R.

#delivery(3/5) #price(3/5) #quality(3/5) #customer service(3/5) #on-time(3/5)

Balloons arrived on time, however birthday cards arrived three days after the birthday
2

3 years ago

review by Michelle Monaghan

#delivery(3/5) #price(3/5) #quality(3/5) #customer service(3/5) #on-time(3/5)

ordered a card for Capt tom Moore's 100th birthday, came within days, brilliant value
5

3 years ago

review by Angie A.

#delivery(5/5) #price(5/5) #quality(5/5) #customer service(5/5) #on-time(5/5)

I can only just an excellent service, cards arrived on Texas the web page said it would
5

3 years ago

review by James Downie

#delivery(5/5) #price(5/5) #quality(5/5) #customer service(5/5) #on-time(5/5)

Did what they said, despatched on time, promptly delivered and the balloons are still up 10 days after receiving them. At this difficult time, thank you card factory!
5

3 years ago

review by Samantha Binding

#delivery(5/5) #price(5/5) #quality(5/5) #customer service(5/5) #on-time(5/5)

I ordered 22 cards which have failed to be delivered. I have waited over a week from the estimated delivery date to give the parcel a chance due to delays. I have emailed card factory but over 48 hours later I have not had a response hence the 1 star rating. I had asked for the order to be reissued as I’d spent a lot of time personalising each item. However I may now seek a full refund due to the lack of response and lost time, as well as missing some birthdays. As for the physical stores I would give 5 stars, the staff are always very good there but due to the current situation have had to close. If this gets resolved soon I may improve the rating.

Update: order was confirmed lost in transit and promptly refunded
1

3 years ago

review by Stuart O.

#delivery(3/5) #price(3/5) #quality(3/5) #customer service(3/5) #on-time(3/5)

I went to card factory at bentley bridge on July 27th 2019 there were 2 giresearch who were most helpful the couldn't do enough for their namessage were Nicky and Helen they are a credit to the company
5

3 years ago

review by Bebble H.

#delivery(5/5) #price(5/5) #quality(5/5) #customer service(5/5) #on-time(5/5)

Terrible service, paid £8.99 for Saturday delivery, clearly said on checkout would delivery the next Saturday....order changed to be a whole week later (after birthday) and therefore far later than standard delivery. Basically I paid £8.99 to delay my delivery and they wouldn't offer any refund.
2

3 years ago

review by Deleted User

#delivery(3/5) #price(3/5) #quality(3/5) #customer service(3/5) #on-time(3/5)

Went to Bar hill CAMBRIDGE Branch on 23/2/19, and had the worse experience of going to a shop in my whole life. The staff need training on how to treat customers when things not go smoothly specially when it is their fault. Very disappointing experience.
1

3 years ago

review by S. Wright

#delivery(3/5) #price(3/5) #quality(3/5) #customer service(3/5) #on-time(3/5)

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Usually stable businesses have more than 5 authority websites mentions, this one has 13 authority websites mentions and 0 mentions in other websites

Cardfactory.co.uk Review

Shop online with Card Factory and find greetings cards gifts wrap party supplies all at great value prices

Cardfactory.co.uk Customer Service Contacts

No contact details for this company.

Share the company's rating

Share Preview

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