3.3 / 5
Trust Score
3.6
Reviews
1
Social
5
Featured
3.5
Technical
Is carpetright.com.au legit?
- Many trusted websites are linking to this site
- The site has mostly good reviews
- The SSL certificate is valid
- Linkedin account found with large audience
- This website has existed for less than 3 years
- Facebook account found but audience is small
- Instagram account not found
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- Pinterest account not found
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- Youtube account not found
Reviews Analysis
19
reviews
vs
0
AI declined reviews
0%
NON VALIDATED REVIEWS
Usually stable businesses have more than 5 authority websites mentions, this one has 12 authority websites mentions and 0 mentions in other websites
Based on 19 reviews
Smart.Reviews
3.3
19 reviews
Carpetright.com.au Review
Carpet Right has 7 flooring centres in Sydney with Belrose store open 7 days We sell a huge range of carpet laminate vinyl timber and bamboo flooring Free quote
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Last update: Wed, Mar 9, 2022 2:11 AM
#delivery(5/5) #price(5/5) #quality(5/5) #customer service(5/5) #on-time(5/5)
Very happy with the carpet, very soft to walk on.
Professional services from the tradesmen,very happy.
Room was left clean and tidy.
very happy customer.
Would shop again
#delivery(5/5) #price(5/5) #quality(5/5) #customer service(5/5) #on-time(5/5)
#delivery(5/5) #price(5/5) #quality(5/5) #customer service(5/5) #on-time(5/5)
#delivery(5/5) #price(5/5) #quality(5/5) #customer service(5/5) #on-time(5/5)
I was promised an install date in November, Came to time of install and they could not go through with their promise, So i decided to give them the benefit of the doubt as things can come up. Rescheduled a install for before Christmas, then get told that none of their installers want to do the Job. Finally they get an installer that's willing to do the job, but now they wanting to quote me an additional $1600.00. [name removed] wanted the business so bad that we even brought up the commission he will make from the deal. Eventually we came to a agreement for a smaller amount to be added to get the install once and for all completed.
Now its January and I still have no Vinyl installed. Installer comes through and tell's me that the quote did not include the entire area that I told was needed to be done. This is after I had to walk THREE different measures around the business explaining what was needed to be done. I speak with [name removed] and he proceeds to tell me that this is what was agreed upon and that he sent me floor plans(this was never done, until 5 minutes after he said he had). I am then told by the installer that their warehouse told him to just install the job regardless that I said that nothing will proceed until the agreed space is included(I cant have half a business with carpet and the rest with Vinyl)
I have called the Head Office so that I don't need to deal with [name removed] but all they do is forward on my message and he calls me back and nothing happens.
Lets see what today holds, hopefully SOMEONE from their Head Office will call me.
Update.
No one has called me back and now [name removed] has gone on leave. I spoke with [name removed] from their head office and he basically laughed off the issue and said we will just refund me the amount.
We will be going else where.
#delivery(3/5) #price(3/5) #quality(3/5) #customer service(3/5) #on-time(3/5)
Great service a pleasant experience
#delivery(5/5) #price(5/5) #quality(5/5) #customer service(5/5) #on-time(5/5)
#delivery(3/5) #price(3/5) #quality(3/5) #customer service(3/5) #on-time(3/5)
#delivery(5/5) #price(5/5) #quality(5/5) #customer service(5/5) #on-time(5/5)
#delivery(5/5) #price(5/5) #quality(5/5) #customer service(5/5) #on-time(5/5)
August 21st 2017 Update: Happy #2
Follow up to my previous review - carpeting job to upstairs now complete and again very happy with all aspects of Carpet Right service. Thanks Greg and team!
September 8th 2017 Update: Good work Carpet Right Northbridge
Thanks Greg at Carpet Right Northbridge on helping me selecting my new carpet and having it laid very professionally. I'm very happy with the job and will be recommending you and Carpet Right to anyone who asks me.
#delivery(5/5) #price(5/5) #quality(5/5) #customer service(5/5) #on-time(5/5)
The invoice I have from the company clearly state 'We offer a lifetime warranty on installation' however the companies response was 'Between the installation date and now, I can’t rightfully offer that the service would be done under warranty at no charge I’m afraid.
24 months from layed date is the maximum dwell time outlined by the Australian Carpet Institute by which we are governed.' Take note, if you are older than 2 years you've already lived past your lifetime, or is one meant to replace carpet every two years?
My advice, find someone else who will stand behind their product and the installation.
#delivery(3/5) #price(3/5) #quality(3/5) #customer service(3/5) #on-time(3/5)
After the fitter left the job incomplete the salesman was meant to calm back with an additional quote to flix it and we are still waiting over a week later.
Have also just discovered that they have automatically taken the balance of payment from my credit card without approval, a small sentence on an invoice given by the fitter does not constitute approval.
Overall shocking service, we will now need to pay someone else to complete the job, would not recommend.
#delivery(3/5) #price(3/5) #quality(3/5) #customer service(3/5) #on-time(3/5)
Col S. October 4th 2018
#delivery(5/5) #price(5/5) #quality(5/5) #customer service(5/5) #on-time(5/5)
#delivery(4/5) #price(4/5) #quality(4/5) #customer service(4/5) #on-time(4/5)
pretty competitive). His carpet layers did a good job. Thanks Greg at Northbridge
#delivery(5/5) #price(5/5) #quality(5/5) #customer service(5/5) #on-time(5/5)
#delivery(5/5) #price(5/5) #quality(5/5) #customer service(5/5) #on-time(5/5)
#delivery(5/5) #price(5/5) #quality(5/5) #customer service(5/5) #on-time(5/5)
Usually stable businesses have more than 5 authority websites mentions, this one has 12 authority websites mentions and 0 mentions in other websites
Carpetright.com.au Review
Carpet Right has 7 flooring centres in Sydney with Belrose store open 7 days We sell a huge range of carpet laminate vinyl timber and bamboo flooring Free quote
Carpetright.com.au Customer Service Contacts
No contact details for this company.
Share the company's rating
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3 years ago
review by Barry M.
#delivery(5/5) #price(5/5) #quality(5/5) #customer service(5/5) #on-time(5/5)