CHARM HEAVEN

I ordered a charm for my daughters birthday and 4 weeks later it still hasn't arrived. I emailed Charm Heaven and they ignored me until I filed a Paypal claim. They then apologised and promised a refund then went back to ignoring me. I made a claim through Paypal and they ignored that until the day before the deadline when they provided a fake tracking number to Paypal! All I want is my money back for something I paid for and didn't receive and this company is refusing to do the right thing! Shame on you Charm Heaven for treating a customer this way!

Hi All

Recently ordered some charms and a bracelet from Charm Heaven to take advantage of the 3 for 2 offer. Recieved everything promptly including the extra wrapping they provide for presents| what a good idea that is. Would recomment them to anyone and also the amount of different ones you can get get compared to shopping on the high street.

I have ordered from Charm Heaven on several occassions and the package always arrives two days later packed well and plenty of tissue paper to gift wrap in. Will use them again and always recommending them to others.

Ordered three charms on the buy 2 get a third free offer for my grand-daughters 18th birthday. All the charms arrived very quickly in beautiful hinged gift boxes and I saved £34.95 on my third charm. Had previously bought from a high street jeweller - never again as these charms were perfect and far better value. So pleased that I ordered a fourth charm. Naturally I had to pay the full price of £55 as only buying one charm (but same price as high street jeweller). Only disappoint was that the charm arrived in a small cardboard sleeve, not in a gift box as I had expected which in my opinion cheapens the gift. I had to buy a small gift box for the charm as I didn't want to wrap up the tacky cardboard sleeve. I know that the same jewellers previously mentioned also use these horrid cardboard sleeves, but I think at £55 for a small charm it should warrant a gift box regardless of number of charms bought. I thought that the customer service team would see I had already spent £113 a few days before and would offer the same service. It's only a small gripe though and I have already recommended Charm Heaven to friends and I will definitely use them again as site is very user friendly and delivery was outstanding.

I've now dealt with CH a few times and the service is always great

Was not notified about a charm being out of stock on first order so I contacted them they were very apologetic and also gave me £10 credit, I then used again and they communicated well as something was out of stock and delivery was fast. Will def use again

I ordered 3 charms then received a phonecall explaining there would be a slight delay as 2 were out of stock however received them 3 days later so was really pleased. Charms are stunning and came in proper boxes instead of cardboard sleeves with plenty extra chamilia tissue and gift bag. Will definately buy from them again.

Love this website, bought 3 charms paid for 2 got 1 free also paying over 4 months which is even better. I was worried the charms weren't going to real chamilia but they are so was over the moon. Ordered at 1pm and came following day. Will defiantly be buying again once I have paid these 3 off. Will be recommending to my friends. Great how each charm comes in its own box love it. Also really chuffed I can now get Disney charms as shops don't stock many now. Thanks charm heaven from one really happy customer..

I was so impressed that the Chamilla beads were two for three which makes them an
exceptional value for money item. There is also a huge choice.

I was most impressed with the reassuring emails and the delivery service

many thanks

I recently ordered 2 Chamilia charms from Charm Heaven (on 4th Feb.) One was out of stock so Hilary emailed me to say that they would send both charms out together earlier this week once they were available. I received a further email yesterday to say they had been dispatched and they arrived safely today. Can't fault the service I had from this company and the charms were lovely!

I ordered two charms for my mum for Mother's Day. I had it sent to her house, as I'm up at uni, and told her not to open the package. I get a phone call a few days later asking what I had received because they had a feeling they sent the wrong charm. On the phone it did slightly feel like the guy was blaming me for it happening. I had to get my friend to go round, pick up the package and open it. She found that the had got a koala mixed with a policeman's helmet (they don't even look the same!). In all fairness they did send the right charm as soon as they knew however it shouldn't of happened in the first place and I shouldn't of been made to feel it was my fault.

Regarding your reply:

I believe that my review has not been sent too quickly. It is simply how I felt about your service, you sent me an email asking me to evaluate it and this is what I thought. If you felt that my review was sent in too quick then why send me the email in the first place?

I do take responsibility that I did at first give you the wrong delivery address and I am grateful that you changed this quickly.

Regarding the phone call with one of your staff, it simply how I felt. Surely if you were a professional company you would take this feedback and find a way so that a customer does not feel like this again. I would have been willing to look past the fact that you sent me the wrong item in the first place, however that phone conversation really upset me and made me feel like I was not valued as a customer.

What I find unprofessional about your company is that today, Tuesday 12th March at 3:11pm, I received a phone call from the same staff member who made me feel this way. During this phone call he stated that, and I quote, 'it's all in your imagination' and 'it's not our fault you woke up on the wrong side of the bed'. That is not a way to treat a customer at all and I would be ashamed if I owned a company and one of my employees spoke to someone in this way.

I have changed this rating to 1 star, due to how I have been treated since posting this feedback, and believe it does not give a misleading level of service from your company. I do not feel respected as a customer and would highly suggest to anyone not to buy from your company.

it was so easy to pick the charms i wonted and to get buy 2 get 1 free was a great deal,
my charms all arrived next day all wrapped up very good service will use your service again.

Recently placed my first order with charm heaven and I was very happy with the service, they were delivered securely and on exactly the day they said. The offer of a deposit down and four monthly repayments interest free was a bonus, as the charms I was after were on a buy three for the price of two you couldn't really go wrong. I will definitely be ordering from them in the future and will be looking for their future special offers too, a company you can rely on at last.

I ordered some charms on the 3 for 2 offer, making it a fantastic deal. I was able to find a limited edition charm on Charm Heaven which I have had my eye on for a while, and couldn't find available elsewhere, so I was really pleased to find it here.
The delivery was very quick, and when I opened the package, each charm came in a separate box, and there was also a gift bag with extra tissue paper - all in all these extra little touches made it a truly beautiful gift.
10 out of 10, I will be recommending and using you again!1

Just before the New Year I ordered a necklace and it came the very next day, unfortunately it was the wrong length. I got in touch with customer care and received a reply straight away. They sent out the correct length and I received it the very next day. Would recommend them highly and would definitely shop with them again. Very well done customer care!!

Large selection of charms and bracelets not only at competitive prices, but made even better with the buy two get one free offer. Ordered Thursday, delivered within 48 hours. Can't get better than that!!!

I ordered a lovely charm sadly things didn't go to plan what with the really bad weather , it was all delayed but I have to say how impressed I was with the lady called Hillary so professional but very caring and helpful at the same time , thank you for all of your help , I was given a refund straight away no waiting at all like you do with most things these days , I'm so impressed I will be shopping with you again,
Kr
Patricia Heath

I found Charm Heaven's website when searching for a Chamilia owl bead to give as a Christmas present after being let down by another retailer (I'd placed an order online and then had a call a couple of days before Christmas to say they didn't have the charm in stock). As it was 21 December I wanted to check they had the bead in stock before ordering so called Charm Heaven and spoke with a very friendly man who knew exactly what I was looking for and quickly confirmed they had the charm in stock and that they'd be able to send it out the same day for next day (Saturday) delivery. They were as good as their word and owl bead now has a very happy home. Thank you Charm Heaven.

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