Cheap House Movers

3.3 / 5

Cheap House Movers

cheaphousemovers.com
8 Reviews
3.3 Average
The main metric, showing how trustworthy is the business. Calculated using proprietary rating algorithm based on the AI, analyzing 25 different parameters.

3.3 / 5

Trust Score

3

Reviews

1

Social

5

Featured

4.5

Technical

Is cheaphousemovers.com legit?

  • Many trusted websites are linking to this site
  • The SSL certificate is valid
  • This website has existed for more than 3 years
  • We found several negative reviews about this site
  • Facebook account found but audience is small
  • Instagram account not found
  • Business not mentioned on Wikipedia
  • Pinterest account not found
  • Linkedin account not found
  • Twitter account not found
  • Youtube account not found
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Reviews Analysis

8

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0

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Usually stable businesses have more than 5 authority websites mentions, this one has 18 authority websites mentions and 0 mentions in other websites

Based on 8 reviews

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3.3

8 reviews

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Last update: Wed, Mar 9, 2022 2:12 AM

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Cheaphousemovers.com Reviews & Complaints (8)

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customer service 3 /5

on-time

This company wasted our time on purpose and cancelled a scheduled and confirmed appointment without sufficient reason (To be fair I organised the move from Sydney and was not on site, on the phone and after they confirmed the appointment by 5 hours they suddenly cancelled it and said that the movers were mistreated the day before. I am investigating the matter and if there was some kind of misconduct then why didn't they report it to me earlier and why did they take on the second job in the first place?). Very unprofessional of them to accept the job then cancel 5 hours later when we had no other options. They shouldn't have taken on the job if they didn't want to do it, they shouldn't have wasted our time and put us in such a position that we had to call every Brisbane based removalist to come do the job they promised they would do. They then sent a cancellation email saying that we requested the cancellation!

I do not recommend you deal with these people, their service is mediocre at best and their work ethic is questionable. Even if there was a mistreatment incident this should have been reported and an investigation should have been made and brought to my attention, but nothing can excuse confirming an appointment and then cancelling it without presenting alternatives. As such we were put in a bad position with the landlord who expected us out by a certain date and due to Cheap House Movers we couldn't remove our stuff in time.
1

3 years ago

review by Taji M.

#delivery(3/5) #price(3/5) #quality(3/5) #customer service(3/5) #on-time(3/5)

My move was all booked in for Thursday afternoon between 5 to 7pm. The conversation i had with the Customer Service rep was that they would need to be at my new address with the truck loaded before 7pm as the lifts were only booked between 5.30 to 7pm and access was closed after 7pm. I was assured this would be fine.
They called me at 3pm asking if the removalists could come early as they had finished all their jobs for the day. I explained again about only being able to use the lifts between 5.30pm to 7pm. Again i was assured that would be fine and to expect them around 5pm.
By 5.30pm i still had not received a call so i rang and spoke to someone asking where the truck was. He said he didn't know and would call me back. 10minutes later no call. So i called again. A different man told me the truck was on its way and would be there within the hour.
6.30pm still no call, no truck. Called again. Was told the truck was at zillmere and it would be half an hour.
7.15pm. No call. No truck. Called again. Got put through to the supervisor who ended up being honest and telling me there never was a truck in the 1st place and they made a mistake. I asked for my deposit back and the supervisor hung up on me.
They still took my money and have not returned it.

I now cant move in until Monday because the lifts are not accessable over the weekend.

I am totally reporting this company to the department of fair trade. DO NOT believe ANY of the 5 star reviews. Everyone knows that anyone can put a review up. The company has done it to save their reputation. They are literally the worst company in any sector that i have EVER dealt with in my life.

The fact that they are even allowed to operate a business is disgusting. I have no idea how they have gotten away with it for so long. Probably from ripping people off and stealing their deposits.

Dont use this company!!!!!
2

3 years ago

review by Erin T.

#delivery(3/5) #price(3/5) #quality(3/5) #customer service(3/5) #on-time(3/5)

Quick job to move a wardrobe 10 minutes down the road. I booked a week out from the date and was given a 2 hour window of arrival. I called for an update about 30 minutes into the window and they organised a call from the driver which came about 15 minutes later. Driver estimated arrival was 20-30 minutes which they met. They arrived within the 2 hour time window provided. After reading reviews I was concerned but the guys were nice and although adopt a basic style they completed the job with minimal damage and manoeuvred a difficult corner better than other movers. Overall I was pretty happy and they charged the cost they quoted.
4

3 years ago

review by Sam V.

#delivery(4/5) #price(4/5) #quality(4/5) #customer service(4/5) #on-time(4/5)

I engaged CHM for a move of contents size 2 bedroom small house. The only good thing I can say is they turned up on time. The truck was too small for the job by far even though they asked how many items needed moving in detail, They did not have a stair trolley, or tape to hold draws shut. Luckily I had these things. The men not strong and were worn out by the time the truck had its first load. I had to constantly help and give guidance (it appeared they had little experience). Admittedly, my dining table was very heavy.... But they rested on its edge in concrete before getting it into their truck. The access was difficult and I had to help them constantly. Every time they were not in eyesight, they seemed to be sitting down and joking/talking. On one occasion, I caught them dragging my side board/hutch up concrete stairs on its finished top!!!!! They charged more than the quoted rate per hour but as they were holding two items in the truck as ransom, I had to pay. I would never recommend these people for any type of move to anyone!
2

3 years ago

review by Luke Clayton

#delivery(3/5) #price(3/5) #quality(3/5) #customer service(3/5) #on-time(3/5)

The movers were late (by almost 4 hours) and slow. A job that should have had less than a 2 bed unit moved by 4pm was nearly 8pm and with my partner and I doing most the work....running laps around the professionals!
2

3 years ago

review by Kate H.

#delivery(3/5) #price(3/5) #quality(3/5) #customer service(3/5) #on-time(3/5)

I got a TV unit what should of been a 10 minute drive to pick up and 10 min back to my place it took like 2 hours...
Not very impressed at all payed almost 200 when it should have costed only 100.
I will not recommend this service to anyone
And the fact they charge me 130 then decided to leave then drove back to grab another 50 off me
2

3 years ago

review by Felicia P.

#delivery(3/5) #price(3/5) #quality(3/5) #customer service(3/5) #on-time(3/5)

We booked Cheap House Movers to move just the heavy things in our house - lounge, beds, fridges etc. It was between 2 single storey houses only 1.5 km apart. The removalists arrived on time, and took a little while longer to complete than anticipated, but the access in the receiving house was more challenging than originally thought. The only small criticisms really are that a couple of things were a little damaged (fridge was rectified but an antique piece was pretty ruined) and the assistant (who I learned later was training to take over the business) was terribly inexperienced, so they took longer than anticipated if both men knew what they were doing.
1

3 years ago

review by Steve H.

#delivery(3/5) #price(3/5) #quality(3/5) #customer service(3/5) #on-time(3/5)

We searched online and found that this business has an active Facebook page with 243 followers. From our experience this can indicate that the business is either not actively engaged with online communication or is new and growing. We have discovered that this business has SSL (secure sockets layer), which means that this business handles your data, such as personal information or credit card details, with secure connection. We found that the domain for this business is older than two years which could be an indication that this is a trustworthy business with an established customer base and experience in their field.
4

by Smart.Reviews

Usually stable businesses have more than 5 authority websites mentions, this one has 18 authority websites mentions and 0 mentions in other websites

Cheaphousemovers.com Review

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