3.4 / 5
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3.6
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NON VALIDATED REVIEWS
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Last update: Thu, Jan 28, 2021 9:48 AM
This is, however, not the biggest issue we experienced with Citation. When we signed up, The Client Agreement was in the name of our biggest venue. The agreement form, however, also has a line for "Subsidiaries and Associated Companies included in this Agreement" and there we specified our second, smaller venue, albeit a different legal entity, but such was the advice. The agreement asked for a number of employees and the number of venues (2 in our case).
Here's my second bit of advice: do not specify other venues/sites/companies under one agreement under any circumstances. We sold the bigger site when we had a year and a half left on the agreement. The account manager that emerged around that time categorically refused to discuss a reduction of the monies charged although it was very clear that 2/3 of the employees were gone as was the bigger site, resulting in Citation carrying out only half of the agreed site visits and having their workload and HR risks reduced by 2/3 also.
That was of course a short-sighted decision from the account manager's part because it sealed the deal that after having been a customer of Citation for 6 years, they lost our business.
Any provider that does not make adjustments for the partial sale of their client's portfolio does not deserve your custom, or your future business that will be growing again.
Now, as to the actual services provided, they were decent at times, diabolically clueless at other times as the HR advisors sometimes struggled to grasp the ins and outs of a fast-paced hospitality business. We did, however, get by even though they completely forgot the main client/other company subsidiary set-up that was created on the initial contract so that all paperwork issued was constantly made out to the wrong business name during the last two years of the agreement. It can't be that hard to remember "Business name 1, business address 1" and "Business name 2, business address 2", can it? Especially if you insist on charging for them both despite the client having disposed of Business 1?
And not even that pushed me to write a one star review, until now.
We were in a contract with Citation Ltd for a 36 + 36 month period. I called the finance team to query the last payment. It's too long to explain here but basically, following all 73 payments taken, the last payment is a gross overcharge. I was simply told "that's the last payment of the contract". I then emailed the account manager asking for an explanation of all payments, but nothing.
I then spent time myself breaking down the periods and matching them to payments taken according to the contract period. Another person from the finance team emails me to say I am "complicating things" and (wait for it!) "this is how contracts work"... without providing any explanation or fiscal evidence!
So far I have had three people just insist that that's the last payment and that is it. So lazy that they don't even bother to go through your payment history.
Our payment saga is to be continued. Only go with Citation if you have more money than wits and you don't learn from other people's mistakes!
#price(3/5)
Please be careful
It has been a learning experience for me and the help from all the professionals has made this very easy.
Highly recommended.
Calls were not returned in time, and when I needed help with the atlas system nothing was made clear.
Helen Hill gave me some time and made things very clear as to where I would need to go to find answers and help. Also if I needed to contact her she would continue to advise and be available.
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4 months ago
•review by K. W.