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4.1 / 5

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4.1 / 5

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4.4

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2

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5

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4.5

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Citibond.co.uk Review

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Citibond.co.uk Customer Service Contacts

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Last update: Wed, Mar 9, 2022 3:35 AM

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Citibond.co.uk Reviews & Complaints (101)

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delivery 5 /5

price 4.3 /5

quality

customer service 4.8 /5

on-time

Great service from citibond and Air Canada flight staff (pity air canada ground staff have no clue at heathrow or montreal)
5

3 years ago

review by Q. V.

#delivery(5/5) #price(5/5) #quality(5/5) #customer service(5/5) #on-time(5/5)

Good service and spoke to the same rep who booked our trip 4 years ago
4

3 years ago

review by A. X.

#delivery(4/5) #price(4/5) #quality(4/5) #customer service(4/5) #on-time(4/5)

I was assisted by Shivani, who I advised of what I was searching for and who then provided me of the possible options she was able to offer. It was very straight forward dealing with her.
5

3 years ago

review by Ritish Shah

#delivery(5/5) #price(5/5) #quality(5/5) #customer service(5/5) #on-time(5/5)

shivani shah has communicated with us respectfully, courteously and in prescribed manner,

but, currently, I have put a claim for a refund of £84 for seats outbound journey booked and confirmed in previlege class, date of travel 1/1/2017,,at the check in, the counter clerk said that jet airways have not received money for the booked seats from the travel agent citibond, with arguing, we were lucky to be allocated to another seats, not a good experience seating next to mother and her crying 4 months old baby all night== shivani is looking into our claim,
4

3 years ago

review by E. E.

#delivery(4/5) #price(4/5) #quality(4/5) #customer service(4/5) #on-time(4/5)

The minute I asked them to make a tailor make iteniery, they were quite good and emailed the iteniery fast. They were always prompt in replying to any queries we had.
5

3 years ago

review by Shashikant Shah

#delivery(5/5) #price(5/5) #quality(5/5) #customer service(5/5) #on-time(5/5)

I was given a very good service by Nisha and she also took her time in suggesting options
5

3 years ago

review by D. D.

#delivery(5/5) #price(5/5) #quality(5/5) #customer service(5/5) #on-time(5/5)

My reasoning behind grading Citibond Travel 3 Star is:

Citibond failed to explain to elderly people trip to Vietnam and Cambodia was not fit for them and also did not make any arrangements for they transfer to and for as unable bodies to walk long distance on this trip. As a result other travellers has to help them I.e llifting suitacases and also give them help to climb up and down the stairs.

Citibond failed to inform Travel Agencies in Vietnam and Cambodia of these unable elderly travellers.

Citibond charged inclusive charges but had to pay Water and soft drinks which Citibond failed to explained to me.
1

3 years ago

review by Jayshree Patel

#delivery(3/5) #price(3/5) #quality(3/5) #customer service(3/5) #on-time(3/5)

The person dealing with the booking (Pallavi) kept in constant touch and kept us well informed at all times and seemed like always happy regardless of the various options that we asked her to quote, going to and fro time and again.
5

3 years ago

review by J. W.

#delivery(5/5) #price(5/5) #quality(5/5) #customer service(5/5) #on-time(5/5)

Hello
The second week of the tour was ok
But in the first week we had few problems. First we were told that the transport we would be provided will be under three years old, but the van was more than three years old. Also one of the seat kept tilting and it was very uncomfortable to sit. On the first day on our way to Porbandar the van started to smoke and we were forced to walk on the main road with heavy traffic which was quite scary.
In Porbandar in the hotel, my room did not have hot water and I complained every day and was told it will be fixed but to no vail. On the third day I told them I would like to change my room but was assured they would fix the problem, but the problem was not solved.
On Saturday on our way back to Ahmedabad after one hour, the driver stopped at a petrol station and asked for money to fill up for petrol and we were quite amazed why he is asking for money and were told he did not have money for petrol and he would return money when we reach Ahmedabad. We wasted nearly 45 minutes and then we paid with a credit card.
If the driver knew he had no money, he should have told us at Porbandar hotel and not in the middle of highway.
Hope you would look into the matter and try to solve these problems.
2

3 years ago

review by Vinu Walji

#delivery(3/5) #price(3/5) #quality(3/5) #customer service(3/5) #on-time(3/5)

all arrangements were done satisfactorily except
- all fairmont hotels were booked as per instructions except Fairmont Banff Springs in Banff , we would have liked to stay there
-a minor detail but very important was overlooked , the pick up from Vancouver airport to hotel was arranged but drop off from hotel in Calgary to airport was not arranged , which is not good !
4

3 years ago

review by Subhash Patel

#delivery(4/5) #price(4/5) #quality(4/5) #customer service(4/5) #on-time(4/5)

Flight-Food were smelling on return flight,Hotel in Laos was sub-standard,Kitchen was dirty with mouse dropping.According to guide that hotel in Laos was not good and was told last year not to book again but it was booked again against guide's advice.There was no need for visiting fruit market in morning when we were returning to airport in 2 hours of time.There was a wall Lizard in hotel in Cambodia.One of restaurant in Ho Chi Minh City was not good and owner was not polite rather abrupt.Ladies had very little time for shopping. On the whole holiday was very good and I will recommend your name and tavel company to my friends and family.
4

3 years ago

review by C. A.

#delivery(4/5) #price(4/5) #quality(4/5) #customer service(4/5) #on-time(4/5)

I had not purchased new York flight but Japan tour. Service needs to improve by listening to the clients when booking tickets. Guide we had on tour was excellent. Food for most part good.What needs improving;
pre trip instructions,someone from the company to join the group .Showing the country we visit rather than taking on free visits to shrines.In japan tour we visited 8 to nine shrines.
4

3 years ago

review by Minaxi Suchak

#delivery(4/5) #price(4/5) #quality(4/5) #customer service(4/5) #on-time(4/5)

great service, excellent advice about hotels, itinerary etc
Nisha went the extra mile to sort everything out for us and it all worked out perfectly
she even informed the hotel in Sri Lanka that we were going to celebrate our 40th wedding anniversary out there and they responded with cakes flowers etc
An unforgettable holiday - thanks Nisha
5

3 years ago

review by I. F.

#delivery(5/5) #price(5/5) #quality(5/5) #customer service(5/5) #on-time(5/5)

I know Alpa from Cruxton, travels, she is experienced and very professional with her work and I get great service from her and will always use her service.
5

3 years ago

review by Manish Dusara

#delivery(5/5) #price(5/5) #quality(5/5) #customer service(5/5) #on-time(5/5)

They were excellent and organised my holiday perfectly to the minute details
They also advised me on the choice of hotels , sight seeing car etc and all was done from there office I did not have any problems when I was touring Rajashthan for 15 days
5

3 years ago

review by Kirti Kumar

#delivery(5/5) #price(5/5) #quality(5/5) #customer service(5/5) #on-time(5/5)

very well organised tour and very experienced guide.And they are so polite specially Mr Phou was so caring and looking after everybody.And he was with us from day one till last day.He was very friendly with every body .He really helped my wife as she couldn't walk properly.And every body liked him so much that last day airport he was crying away.We are very happy with City bond tour.We are very happy to tell others.
Well done Pankti ,very well organised.
Regards from Ghanshyam and Hasumatiben Patel.
5

3 years ago

review by Ghanshyam Patel

#delivery(5/5) #price(5/5) #quality(5/5) #customer service(5/5) #on-time(5/5)

They worked our trip from UK to Denver, San Fracisco & Los Angeles, there are number of airports in San Francisco & Los Angeles, so one should decide which is the nearest airport to your destination, so you do not spend a lot of time in taxi, and traffic. These type of questions should be asked. Suggest to use UBER taxi, suggest install App beforehand so your payment card and postcode are accepted, otherwise you may get rejected.
4

3 years ago

review by Usha Sheth

#delivery(4/5) #price(4/5) #quality(4/5) #customer service(4/5) #on-time(4/5)

I was assisted by Shivani who was very helpful and accommodating. She is very pleasant in her mannerisms and is actually trying to please the customer. She also offered to book seats and meals without being asked to do so . She is very prompt with her response . I have since only contacting her for all my travel arrangements.
5

3 years ago

review by Shama Undre

#delivery(5/5) #price(5/5) #quality(5/5) #customer service(5/5) #on-time(5/5)

The Assistant helped me her very best to satisfy my needs, specially by looking a different days to get me a better deal and convenient time
5

3 years ago

review by X. T.

#delivery(5/5) #price(5/5) #quality(5/5) #customer service(5/5) #on-time(5/5)

Excellent customer service from day one of booking flights for a family. This is the first time I have booked tickets with Citibond and it certainly won't be the last! I would like to especially mention Alpa Solanki who has excellent customer support skills and made sure the whole process of booking flights, meals and wheelchair access for 2 of us in the group both inbound and outbound was flawless. So thank you!
5

3 years ago

review by Z. W.

#delivery(5/5) #price(5/5) #quality(5/5) #customer service(5/5) #on-time(5/5)

Citibond.co.uk Review

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