City Cruises

4.5 / 5

City Cruises

citycruises.com
1117 Reviews
4.5 Great
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4.5 / 5

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4

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5

Social

5

Featured

4.5

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1117

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Citycruises.com Review

Book river cruises on the Thames with City Cruises Londons no 1 sightseeing cruise with a variety of ticket options available

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Last update: Tue, Mar 29, 2022 6:19 PM

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Citycruises.com Reviews & Complaints (1117)

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delivery 5 /5

price 4.1 /5

quality 3.6 /5

customer service 3.9 /5

on-time

Had a great day in London, topped off with a ticket that enabled me to hop on and hop off and City Cruise boat all day. Even had a running commentary of the sights and Tower Bridge opened. Would thoroughly recommend it.
5

3 years ago

review by Ben Shillingford

#delivery(5/5) #price(5/5) #quality(5/5) #customer service(5/5) #on-time(5/5)

Bought Rover tickets, managed to bought ticket based on the offer 10£/adult & 5£/child but the web shop navigation from the offer to till could be more smoother. There's some room for user friendliness.
4

3 years ago

review by H. M.

#delivery(4/5) #price(4/5) #quality(4/5) #customer service(4/5) #on-time(4/5)

This was a lovely experience for myself, partner and 2 eight year old granddaughters. I made a special dietary request and this was fulfilled perfectly. The staff were brilliant - every one of them - they couldn't have done more. The food was a delight and more than we expected. The boat was lovely, the commentary was interesting (hard to hear inside the boat though) I cannot recommend more highly - if you want to treat a family member on a birthday, anniversary etc., get them one of these - and add the glass of champagne - it was very good too!
5

3 years ago

review by Anne Elston

#delivery(5/5) #price(5/5) #quality(5/5) #customer service(5/5) #on-time(5/5)

Tour guide was excellent, nice smooth journey.
5

3 years ago

review by C. B.

#delivery(5/5) #price(5/5) #quality(5/5) #customer service(5/5) #on-time(5/5)

導覽船員仔細介紹各個景點，述說的方式非常風趣幽默，整個行程非常悠閒，但船體略顯老舊，服務算是超值~
5

3 years ago

review by C. D.

#delivery(5/5) #price(5/5) #quality(5/5) #customer service(5/5) #on-time(5/5)

This was a lovely afternoon cruise on a glorious autumn day, with interesting commentary from our boatman.

The electric engine made the experience even more delightful, as did the happy circumstance of our being the only passengers.
5

3 years ago

review by Peter Thomas

#delivery(5/5) #price(5/5) #quality(5/5) #customer service(5/5) #on-time(5/5)

I had to cancel my first booking and the service and understanding I had throughout that process was second to none. The guy I spoke to (I believe his name was Justin?) was incredibly helpful and so nice, a real credit to your company. When I was finally able to rebook, I was again dealt with in a professional and courteous manner and this made the whole experience really friendly and easy. Thank you.
5

3 years ago

review by Karen Ace

#delivery(5/5) #price(5/5) #quality(5/5) #customer service(5/5) #on-time(5/5)

I had to cancel my trip at the last minute (reason beyond my control)l. It is a shame i am not able to either get a refund or use my purchase towards a future journey.
1

3 years ago

review by Pascale Gayout

#delivery(3/5) #price(3/5) #quality(3/5) #customer service(3/5) #on-time(3/5)

I booked afternoon tea for 2 people. It wasn’t clear if this included the price of the boat trip so I almost booked 4 trips.
2

3 years ago

review by Joan Melville

#delivery(3/5) #price(3/5) #quality(3/5) #customer service(3/5) #on-time(3/5)

a nice view on London by night, a relaxing atmosphere on board, good food, smooth jazz - perfect!
5

3 years ago

review by K. U.

#delivery(5/5) #price(5/5) #quality(5/5) #customer service(5/5) #on-time(5/5)

Booked this as a surprise for my boyfriend’s 50th on a weekend in York. Easy to book . Unfortunately the weekend we were there the floods were really bad so the trip was cancelled.
I was a little annoyed as we only found out via a printed note attached to a nearby gate , which I thought inappropriate. A text message or email would have been ideal to let us know the trip was cancelled seeing as we booked on line so the company would have my details .
Can’t really comment further as we didn’t go .
I did receive a full refund within 48 hours but I had to request this.
2

3 years ago

review by V. V.

#delivery(3/5) #price(3/5) #quality(3/5) #customer service(3/5) #on-time(3/5)

We had two children with allergies and the chef's were very accommodating. Our group of 6 had an outstanding time.
5

3 years ago

review by Scott Harris

#delivery(5/5) #price(5/5) #quality(5/5) #customer service(5/5) #on-time(5/5)

Perfect way to spend Christmas Day as a tourist from America. Great food , friendly helpful staff.
Thank you for a memorable day.
5

3 years ago

review by Mary Vandegrift

#delivery(5/5) #price(5/5) #quality(5/5) #customer service(5/5) #on-time(5/5)

Regrettably we were barred from embarking due to the 21 Gun Salute performed for the State Opening of Parliament. Sadly my party missed the boat and the lunch.
2

3 years ago

review by P. L.

#delivery(3/5) #price(3/5) #quality(3/5) #customer service(3/5) #on-time(3/5)

I was first time on this kind of tour and I really enjoy that. Everything was perfect, Service brilliant, food very nice. Thank u for that.
5

3 years ago

review by C. O.

#delivery(5/5) #price(5/5) #quality(5/5) #customer service(5/5) #on-time(5/5)

The queues both were about 20 minutes (after the 4pm time we had booked), which was understandable as it was a busy day , but this was a little excessive when we he had prebooked
4

3 years ago

review by D. L.

#delivery(4/5) #price(4/5) #quality(4/5) #customer service(4/5) #on-time(4/5)

This was a gift to me as a birthday present for 4 people so invited my brother and his wife (his birthday on the 22nd) I was a bit apprehensive but need not have worried. The staff welcomed us on board, took us to our table, waitress introduced herself and brought our drinks. The meal was superb, couldnt fault it and the desert ideal as well.
5

3 years ago

review by M. H.

#delivery(5/5) #price(5/5) #quality(5/5) #customer service(5/5) #on-time(5/5)

What a wonderful evening, my husband and I celebrated our wedding anniversary on the London Showboat cruise, how lovely to see London from the river, a lovely evening.
5

3 years ago

review by W. F.

#delivery(5/5) #price(5/5) #quality(5/5) #customer service(5/5) #on-time(5/5)

The captain guide talk was informative and comical.
5

3 years ago

review by F. I.

#delivery(5/5) #price(5/5) #quality(5/5) #customer service(5/5) #on-time(5/5)

Booking made easy online although once we were there I think we may have chosen another operator as City Cruise had limited stops.
4

3 years ago

review by T. Z.

#delivery(4/5) #price(4/5) #quality(4/5) #customer service(4/5) #on-time(4/5)

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Usually stable businesses have more than 5 authority websites mentions, this one has 17 authority websites mentions and 0 mentions in other websites

Citycruises.com Review

Book river cruises on the Thames with City Cruises Londons no 1 sightseeing cruise with a variety of ticket options available

Citycruises.com Customer Service Contacts

No contact details for this company.

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