Cocosa

2.7 / 5

Cocosa

2.7 Poor
The main metric, showing how trustworthy is the business. Calculated using proprietary rating algorithm based on the AI, analyzing 25 different parameters.

2.7 / 5

Trust Score

2.2

Reviews

1

Social

5

Featured

3

Technical

Is cocosa.co.uk legit?

  • Many trusted websites are linking to this site
  • This website has existed for more than 3 years
  • The company has an ANDROID app
  • The company has an IOS app
  • We found several negative reviews about this site
  • SSL Certificate Not Detected
  • Facebook account found but audience is small
  • Instagram account not found
  • Business not mentioned on Wikipedia
  • Pinterest account not found
  • Linkedin account not found
  • Twitter account not found
  • Youtube account not found
We check all genuine customer reviews and show the number of approved and rejected reviews. All fake or false reviews are excluded from the Reviews Score.

Reviews Analysis

15

reviews

vs

0

AI declined reviews

0%

NON VALIDATED REVIEWS

You have to be an authorized business owner in order to use this feature.

Based on 2426 reviews

Smart.Reviews

2.7

15 reviews

Mamma

1

15 reviews

Reviews io

2.37

38 reviews

Sitejabber

1.2

15 reviews

Trustpilot

2.8

2343 reviews

Cocosa.co.uk Review

Save up to 70 on luxury home lifestyle brands - Join now for free

Cocosa.co.uk Customer Service Contacts

No contact details for this company.

Last update: Tue, Sep 7, 2021 2:52 AM

Write a review

Point: Poor

Review cocosa.co.uk

Photos of you review

*Supported files .jpg, .gif, .png, .webp

Cocosa.co.uk Reviews & Complaints (15)

Filter reviews by tags

delivery 3 /5

refund 2 /5

customer service 2 /5

No one to answer me.i have return some watches after paying a postage fees.no refund .cocosa said they've no news of my return.and took money from my account.i wrote more than 10 messages.no answer.waiting for my £118 refund
1

1 year ago

review by Awa KEITA

#refund(1/5)

Be prepared to wait for your order; it can take weeks depending where it is being shipped from. It is hit and miss regarding how your item comes packed - clothes are sometimes v creased, other times not. Beauty products are often opened - I wouldn't buy beauty again from this site. I did send my items back and got a refund within 30 days and communication was good. You do however find some good bargains but be prepared to wait and have your iron ready. I've not purchased household items.
3

1 year ago

review by LG

#refund(3/5)

Awful, they wait for orders before they order their stock to fulfil them. Be prepared to wait a long time. Offered a refund due to long delay, told money wpuld be in my account within 5 working days, 10 working days later, still no money Communicatuon is slow and can only be done via their messaging service. Now I cant get onto their website so thinking im going to have lost my money all together
1

1 year ago

review by Natalie Parker

#refund(1/5)

Ordered an item that never turned up. They kept sending the same reply ie will check with their courier company and give me an update. No such update ever materialised. When I asked for a refund, they went quiet on me. You are basically paying for something that was never delivered. Shocking customer service. Poor and shoddy.
1

1 year ago

review by Jen

#refund(1/5) #customer service(1/5)

Is not all your stuff that are designers you portray to be selling designer stuff but most of it is proper rubbish I don’t know where you buy your stuff from .maybe barking market and sell it to poor innocent people .mohammed alfayed is so rich and selling rubbish to people to me more rich .rubbish on line shop
1

1 year ago

review by A. Y.

Ordered from Cocosa since they started. They of course were bought out since and turned into quite a different style company!!! Some orders arrive while others don't and some arrive with goods that aren't as described. Don't be surprised if orders received are broken and don't be surprised to discover that you will receive little in the way of customer service. They also don't provide a valid email to send images of faulty orders to. Also, don't be surprised if there is no way to contact them and if your attempts to contact them go unanswered for weeks if not months. To sum it all up, shopping with Cocosa is akin to being in a relationship with a narcissist. You will be love bombed, devalued, disappointed, gaslighted and subject to the silent treatment!!! Moral of the story......If a company is telling you who they are.....Believe Them!!!
1

1 year ago

review by Orla

#customer service(1/5)

Ordered a handbag 3 weeks ago, not received it, I contacted them to find the item is not in stock, they are attempting to sell things they dont have, requested a refund I am determined to get it as I wont be ripped off, I will go to their premises in Corby if I have to, no phone number to ring them, AVOID, AVOID AVOID
3

1 year ago

review by Graham Townsend

#refund(3/5)

Categories Alternate Text UK For companies Review of Cocosa UK 3 reviews N/A, GB Star 1 Star 2 Star 3 Star 4 Star 5 Ref Order Number: 28609894 Dear Cocosa Management, how long I have to wait for the reasonable answer? On the 9th of March, 2019 I received a text on my mobile that my order was delivered, at that time nobody was at my flat. I came home after a few hours , can't find my order . I checked entrance to the building, letterbox, areas on my floor. The previous orders all the time I was finding somewhere in the building, never delivered directly to my hands. After a few reminders sent to Cocosa's customer service, I receive a response that it could be delivered to the next building, which is a pub. I'm leaving in the apartment building on the 4th floor and I'm not going to check all the 30 flats. Also, they sent me proof of delivery, somebody in the signature section put my first name, I never use such a signature. The whole service is just a joke, please arrange a refund on my credit card and I will never use your service again.
3

1 year ago

review by Uk E.

#delivery(3/5) #refund(3/5) #customer service(3/5)

I have been trying to engage with your customer service department for weeks. I am incredibly upset to find that the supposed Italian leather bags made by a Swiss company are, in fact, bags made in China. The bags were represented as being worth more than 1900 Euros when in fact they are available on the internet for fractions of that amount. This is not acceptable... And while once Cocosa was brilliant (I have shopped with you for many years) it is no longer. Customer service reps don't respond - Cocosa doesn't seem to care.
3

1 year ago

review by Deleted User

#customer service(3/5)

Hi i peaches 5 shoes from COCOSA on 17 of February 2019 and it have to be delivered between 8th of February 2019 to 13th of February 2019 and yet still i haven't received any of the 5 shoes i contacted them many times about my order they say they waiting for the supplier to update them I think they're scam don't buy anything from COCOSA for two months and not received any of my 5 items
3

1 year ago

review by Christiao Diatezua

Never heard of the company before so looked it up saw mostly bad reviews thought id just try as wasnt spending much i ordered some converse joggers came within 3 days definitely will give the site another go
5

1 year ago

review by Kate S.

I ordered a item and found out that it won't arrive before Christmas. I wrote on 'Contact Us' 5 minutes after I placed the order to cancel it. I have contacted them 3 times without any joy. I am so angry with this company now this will be the last time I'll order from them. I would recommend Secret Sales and Brandley Place at least they respond to any issues. They contact you 24hrs later.
3

1 year ago

review by A. Hamilton

Again I.ve emailed cocosa regarding an order they claimed has been delivered on the 8th December. I'm now getting generic replies asking for more information. They have no phone number. Buyer beware
3

1 year ago

review by John Z.

Four orders delayed,the last order they replaced the ordered bracelet with a cheap one. bastards! Don't buy!
3

1 year ago

review by Eusebiu Arsenie

We searched online and found that this business has an active Facebook page with 40 followers. From our experience this can indicate that the business is either not actively engaged with online communication or is new and growing. We have found that this business does not have SSL (secure sockets layer), which means that you should think twice before trusting this business with your data, such as personal information or credit card details, because your information will not be digitally connected to a cryptographic key and secure connection cannot be established. We found that the domain for this business is older than two years which could be an indication that this is a trustworthy business with an established customer base and experience in their field.
2

by Smart.Reviews

Cocosa.co.uk Review

Save up to 70 on luxury home lifestyle brands - Join now for free

Cocosa.co.uk Customer Service Contacts

No contact details for this company.

Sign in to write your review

You’re moments away from writing your review.

Sign in

or sign in with