columbussupply.com

Apparently I'm the first client from AFRICA, anyway...I ordered 2 ShoulderDolly's and received the item 3 weeks later. Shopping experience and questions regarding product information well answered by Jason...will definitely use sea freight next time due to excessive air freight costs. Keep-up the good work Columbus Supply!!!

A few weeks ago(Feb 12th), I found what I thought to be a reasonable price on a no name emergency light bar for a new vehicle I was rigging up as an oversize escort vehicle. I called Columbus Supply to try and verify whether or not this item would fit my pickup. I spoke to Jason at some length about this, but as he had no personal knowledge of the product, he could not say. After further conservation, I got his assurance that if I ordered it and it would not fit I could send it back without penalty and perhaps even get a break on shipping. It sounded fair enough to me, so I ordered it, putting over $900 on my credit card. I have bought hundreds of items via the internet and have encountered a few problems that were all resolved equitably and without rancor. That experience has taught me to be on the lookout for such things as unreasonably high shipping rates and predatory traps that include "restocking fees" This web site has such a fee, 15%, right there in black and white. I seen it and that is why I got Jason's assurance that in order to make this sale, he would waive the restocking fee. I ordered the light bar. So far, so good. After a small glitch in tracking numbers, I received the light bar on February 19th but didn't get a chance to inspect or attempt to mount it until February 22nd. Here is where problems began to surface. I removed it from the box and right away, there were no shipping papers or identification of any kind. The included instructions were written, it appears, by someone without any working knowledge of the english language. They were essentialy gibberish. I still wasn't greatly concerned, as I am reasonably intelligent and mechanically inclined. I continued to unpack the thing and finally got to the mounting brackets, or straps. They simply were not going to work on my pickup without major modification. I immediately called Jason at Columbus Supply to see if he had any ideas. He didn't, but said he would contact the factory immediately for a solution. I stayed on the line until he got back to me and said the factory was closed until Monday(February 25th). I told him no, I have to have emergency lights for the weekend and will have to purchase something locally, so I need to send this thing back. Things went down hill from there. He told me that sending it back would require the 15% restocking fee and I would have to bear all costs of shipping. I began to get a little loud, reminding him of our original agreement in blunt terms. He handed me to another guy, name unknown, who began to fill my ears with much blather and bs about his hands being tied by a factory on the ridiculous charges. I explained, again loudly and in blunt terms that the only people I was doing business with was his company, not some as yet unnamed factory. They were responsible for returning my money, not their supplier. Whatever happened after that was between them and their supplier. He went off the phone for a minute or so, then came back, saying that he had spoken to someone at the factory, and they had agreed, just this once, to waive the restocking fee and he would try to do something about shipping and would call me Monday with yea or nay. He handed me back to Jason, who gave me a return authorization number. I boxed the lightbar back up exactly as I received it (at least as closely as I could), and shipped it back fedex that same day.(Friday, Feb 23) At this point all I wanted was away from this deal as fast as possible, with my money of course. I went to work for the weekend, and although by now I didn't trust these people, I gave them the benefit of the doubt. Needless to say, the guy didn't call on Monday. Someone claiming to be from the factory called me on February 26th, although he was unclear as to why. He said someone had told him to call me. I explained that I had already returned the light and he said okay and goodbye. I received email confirmation that the light bar was received by Columbus Supply on February 27th, a Wednesday. I waited until Sunday, March 2nd for the refund to reappear on my credit card, and when it didn't, I emailed Columbus Supply for explanation why. The return email claimed that I had somehow damaged the item and that I had shipped it to the wrong place. They claim in the email that I should have shipped it to the as yet unnamed factory. They would do me a favor and make sure the factory got it, but, of course I would still have to pay the restocking fee and all shipping. Yeah, I was a little hot under the collar when I got on the phone with these idiots on Monday morning. After letting the joker again fill my ears with the same old claptrap as if he had completely forgotten about twice telling me that the restocking fee was waived, I finally got him to tell me the name, address, and phone number of this elusive factory he had been blathering about. If they were going to keep ducking and turning me into a ping pong ball, I planned on bouncing pretty hard. I called the factory, now named. I talked to some lady, who, obviously forewarned and before I could finish explaining the nature of my problem, accused me of damaging her product and said NO REFUNDS UNTIL I INSPECT THE DAMAGE. Oh yes, I hurled an expletive or maybe two. Bottom line, there is no damage, I shipped the thing back exactly as instructed, and these idiots have invented their own little story to explain why I should sit idly by and let them get away with such shenanigans. I have filed a dispute with my credit card company to recover the rest of what is owed me. DO NOT DO BUSINESS HERE!
As of 3-29, the credit card company has issued me a full refund. BBB said they could not get involved because any resolution was outside of the scope of their rules for arbitration. And you, Columbus Supply, are despicably unscrupulous. While that is already apparent to anyone with two connected brain cells, it will become even more so if I get a chance to defend against your spurious charges of libel, slander and the like. Keep in mind, liars, that truth is an absolute defense against such drivel!

Despite five (5) long-distance phone calls, my order still has not been received. Originally, I was told that the item I ordered was in stock. I paid for it in FULL and then I was told later that she made a mistake and the item was on back-order. After 3-weeks, I'm still waiting for the item to be shipped from this store. If we treated our (Regional Jet Aircraft) customers that way, we would soon be out of business!

I liked the product but it did take quite awhile to receive it- almost one month. Was not Columbia Supply fault, however, it sounds like the problem was with the supplier.

I placed my order on Jan 3rd. On Jan 6th I received an invoice from Columbus Supply via email. There was no mention of the order being shipped or when it was to be shipped. The date today is Jan 18th and I still don't know if the order was shipped. Columbus Supply is not on the ball as far as internet orders go. I'll give them a few more days and then I'll attempt to call them to find out the status of the order.

I placed an order 12/9 and assumed it was in stock, when I called 12/18 to check the status I was told it was backordered, after a discussion with Jill I was assured that a smaller size would be 2 day shipped to me. Today is 1/5 and I still have not receieved the jacket or even the courtesy of a response to my emails. Judgeing from some of these reviews this is a usual situation with this company, what a shame!

I searched the Internet for particular Mustang PFD and found the best price at Columbus Supply. I was a little leery of purchasing from a company that I had not done business with before. I placed my order on Sunday Night via their website and by Monday had a confirming e-mail my order was being processed. I received my order on Wednesday and it was correct so I can truly say I will do business with them again.

I recently ordered the great powerflare safety light from Columbus Supply. I had an issue where I mistakenly submitted two orders. Immediately, I contacted Jason at Columbus Supply and he took care of fixing all the paperwork. In a stroke of good luck (read sarcasm), UPS mistyped my shipping address and Columbus Supply customer service again immediately contacted me to clear up the problem. Great products, excellent customer support. Will definitely order again.

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