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Rented an RV from Cruise America in NJ to travel across the country with my wife and 2 baby girls (2 year old and 2 month old). They didn't properly clean the unit. It has bedbugs on the bed in the back, we had to cut our trip short and my wife and I went to the urgent care with allergic reactions. The company proceeded to tell us there was nothing in the RV, that we were to blame for bedbugs, and offered no real assistance. We arrived in California and waited 5 hours for a manager or anyone to call us to figure out what to do next - the call never happened and we had to leave riddled with bite marks and had to throw out half of our stuff in the garbage as we were afraid to bring anything back home with us. Cruise America told us they could only refund us the days that weren't used which wasn't remotely close to the amount of money we spent on the trip itself and all the things we've had to throw away. Absolutely awful experience. It's been a month and we have yet to receive a call or anything from this company to help us. it's absolutely ridiculous.

I was a first time buyer and I am happy with my purchase. Pros: all appliances worked, new tires, clean engine, no leaks & simple purchase procedure. Cons: upholstery and curtains ready for replacement. I recommend that you rent a unit before purchasing in order to gain familiarity with these RV's. When you purchase, camp locally and use the unit for several days before departing - Cruise America will make repairs, if necessary. I purchased a 23' because of access to national, state & county parks - every additional foot further reduces access. Remember, these are homes rolling down the road - you will have repairs.

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