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Cruise Agency

A private retailer that offers cruise related services to the general public on behalf of suppliers.

14

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Сompanies in this category

214

Reviews

Number of reviews in category
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Cruise Agency

Cruise Agency A private retailer that offers cruise related services to the general public on behalf of suppliers.

14

Companies

Сompanies in this category

214

Reviews

Number of reviews in category
2.9

6 Reviews

2.9 SmartReviews Score

Recent Reviews

Do not use the company. We all know these are dreadful times just now with the COVID pandemic what we don’t need is the added stress of waiting for our refund from a cruise which should have happened on the 5th April. Terrible communication. If you don’t believe me look at Trustpilot Facebook Igu Action group. Planet Cruise Trustpilot. Still waiting for our refund 30/07/20 Thank you for reading this.

Bad

9 months ago

Al Simpson

If only I could rate 0 stars! Never before have encountered such a useless, incompetent organisation. On the 3rd April following Royal Caribbean cancellation of our cruise (3rd May 7 nights) I requested through Iglu a full refund. The 90 day time stated I accepted as the refund would have to come from Royal Caribbean to Iglu before being past onto us, with the pre-booked excursions being directly refunded from Royal Caribbean. Throughout May and June 3 random amounts of money were drip fed directly from Royal Caribbean into my bank account. When I again contacted Iglu (22nd June) to ask why this occurring, they were horrified that Royal Caribbean were refunding me directly, as it meant no monies were being past through Iglu. Acknowledging that there was still an outstanding amount to be refunded, Iglu again insisted on yet further time to pay (around 30 days), and this time the outstanding monies would be refunded via themselves. To date this has taken 17 weeks, and we are still awaiting a further amount of £583.72. Iglu's own website states that Royal Caribbean refunds will be completed in 45 days. Contacting Iglu is extremely hard work, unanswered emails (via their website as no direct customer service email), limited opening hours coupled with long telephone waits only for their staff to read through the notes and throw out empty assurances that your concerns (in this case refund) will be looked into. There is little evidence of any drive from Iglu to pursue these cruise companies hard for a prompt and full customer refund. I echo what others have said, in the case of Iglu / Royal Caribbean the customer is the last link in the chain, despite personal hardships under these difficult times, refunds are being withheld to keep these incompetent companies afloat. I urge everyone who reads these reviews, NEVER EVER BOOK THROUGH IGLU, THEY DESERVE TO FAIL!

Bad

9 months ago

M Crowe

2.8

3 Reviews

2.8 SmartReviews Score

Duran Duran Tours

City tours in Cartagena Colombia cruise passengers bike street food rosario islands private tour excursions

Recent Reviews

My boyfriend and I spent a wonderful day with Duran, his wife Maria, and son Andres! The tour of the open market was authentic, exciting, interesting, and yummy! Maria and Andres made sure we felt safe, and gave thorough explanations for our questions. The meal was exceptional and we can't wait to use the recipe Maria sent us! Duran offered to give us a walking history tour of the city afterwards, and we couldn't pass it up. He was knowledgeable and added funny anecdotes throughout the tour. We toured the walled city and Gestamani. We highly recommend using Duran Duran on your trip to Cartagena!

Excellent

1 year ago

Lucy T.

This was my second time on a tour with Duran and it was as good as the first. I recommend him to every friend who visits Cartagena. What a great way to see the city and to learn about its history. I cannot suggest this enough!!

Excellent

1 year ago

Deleted User

4.2

2 Reviews

4.2 SmartReviews Score

Halong Bay Tours

Discover The Best Tours in Halong Bay Including 2-3 Day Overnight Cruise Tours Bai Tu Long Bay Discover Halong Attractions of Halong Bay

Recent Reviews

I wanted to travel over the 4 days from Chinese New Year to Hanoi and wanted to included a cruise to the Halong Bay. As in Vietnam at the same time there is the Tet festival, the Vietnamese New Year, I read that a lot of tour operator are not providing any service. Very quick I was falling on Blue Dragon Tours which I contacted, which I did not regret! I got replies very quickly and very patiently they answered ALL my questions and tried to find the best planing for me, that I decided to take an all inclusive package with them including pick up from the airport to the hotel, pick up next morning for the cruise to Halong Bay, transfer back and also transfer back to the airport. The hotel they proposed me was fantastique (Medallion Hotel) with very friendly and helpful people and the cruise was also perfect organized! Nothing to complain! They helped me as well with the VISA. Everything quickly via Email. My trip was a big pleasure and I enjoyed it a lot! Thanks Blue Dragon Tours! Thanks Kami!

Excellent

1 year ago

Nina

We wanted a hassle-free, minimal-tour guide and free and easy holiday in North Vietnam. We've also planned out a draft itinerary according to what we think is best. We conveyed it all to Ms. Sunny (our agent) and got EXACTLY what we wanted. She advised us on several things which would made our trip even more hassle-free, as well as friendly on our budget. There were no unnecessary tourist traps and fluff that we had to spend or waste our time and money on. The guides that were with us on some trips are reliable and made sure security was the top priority. I would recommend ANYONE to Halong Bay Tours anytime!

Excellent

1 year ago

Wei Vern Hor

3.3

4 Reviews

3.3 SmartReviews Score

Travel Cruise Agency Tours to Israel from Canada USA and the World

Aufgang is a Travel Cruise Agency of Toronto specializing in creating tours to Israel India and around the world Call us today 1-800-789-7117

Recent Reviews

I have been a client of the company for about 30 years and Idit Papular is our agent. Her help and arrangement of our travel have been always very caring and with attention to details providing as comfortable travel as possible. Thank you Idit and Aufgang Travel company.

Excellent

1 year ago

Anna Cheszes

Been dealing with Idit Papular for about 10 years and her service has always been unbelievable. prompt responses, out of the box thinking to accommodate our needs travelling with children. always avilable. the only agent for us! highly highly recommended!!!

Excellent

1 year ago

Kareen Gurvich

3.3

140 Reviews

3.3 SmartReviews Score

Recent Reviews

Nicola was brilliant, she advised and guided me through the whole procedure based on what I told her of my wishes. We now have a great priced holiday that caters for both mine and our daughters big 0 birthday wishes for 2018, as well as my hubby and our grandchildren. Big thank you.

Excellent

1 year ago

Mrs Jean

I spoke to Nicki who was professional knowledgeable and polite throughout each` part of the process, every last detail was explained in a confident manner. I would definitely use you again. Let's hope the cruise is as good!

Excellent

1 year ago

Mrs Ann

4.1

13 Reviews

4.1 SmartReviews Score

Bicton Travel

Winners of the 2019 CLIA Cruise Industry Awards Large Cruise Agency of the Year

Recent Reviews

Booked our first cruise with Bicton Travel, was a very good experience everything went according to plan. So happy that we have booked our next cruise with Bicton Travel. The people we have dealt with have been very helpful and professional.

Excellent

1 year ago

LEONIE

A wonderful start to the planning of our 2020 European holiday. Thank you Bronwyn.

Excellent

1 year ago

Hendrika Mansveld

4.2

15 Reviews

4.2 SmartReviews Score

Recent Reviews

Jay, the Travel Consultant was very friendly, knowledgeable, professional and helpful

Excellent

1 year ago

O. O.

I had seen an advertisement in the Sunday Mail offering the Cruise and flights from Glasgow at an excellent price.Jay was extremely informative and helpful arranging stopovers in Dubai.When I phoned after the initial booking to request private taxi transfers added on this was done and the invoice amended immediately. Everything was upfront with no hidden extras.

Excellent

1 year ago

Ms Lauralin

4

29 Reviews

4 SmartReviews Score

Murray Princess

Cruise the mighty Murray River aboard the PS Murray Princess in stunning South Australia Find out more on our website

Recent Reviews

The cabins (we had Cadell 45) were perfectly big enough, the lounges and dining room elegant, the food extremely good, and the bar prices very reasonable indeed for a captive audience. As for the crew, I particularly want to mention Amanda. All the crew were good, but she was totally outstanding. Mature age people in hospitality are the best !

Great

1 year ago

Kenn Ortzenbario

Kevin filled out the questionaire.He did not rate 1 but 8 so he tells me. He was very happy with the service.

Average

1 year ago

Helen Barnes

3.8

2 Reviews

3.8 SmartReviews Score

Home

With 130 rental locations Cruise America RV Rentals is your go-to place for Class C motor homes

Recent Reviews

Rented an RV from Cruise America in NJ to travel across the country with my wife and 2 baby girls (2 year old and 2 month old). They didn't properly clean the unit. It has bedbugs on the bed in the back, we had to cut our trip short and my wife and I went to the urgent care with allergic reactions. The company proceeded to tell us there was nothing in the RV, that we were to blame for bedbugs, and offered no real assistance. We arrived in California and waited 5 hours for a manager or anyone to call us to figure out what to do next - the call never happened and we had to leave riddled with bite marks and had to throw out half of our stuff in the garbage as we were afraid to bring anything back home with us. Cruise America told us they could only refund us the days that weren't used which wasn't remotely close to the amount of money we spent on the trip itself and all the things we've had to throw away. Absolutely awful experience. It's been a month and we have yet to receive a call or anything from this company to help us. it's absolutely ridiculous.

Average

1 year ago

Daniel C.

I was a first time buyer and I am happy with my purchase. Pros: all appliances worked, new tires, clean engine, no leaks & simple purchase procedure. Cons: upholstery and curtains ready for replacement. I recommend that you rent a unit before purchasing in order to gain familiarity with these RV's. When you purchase, camp locally and use the unit for several days before departing - Cruise America will make repairs, if necessary. I purchased a 23' because of access to national, state & county parks - every additional foot further reduces access. Remember, these are homes rolling down the road - you will have repairs.

Great

1 year ago

Harlyn H.

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