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15 Reviews
3.6 SmartReviews Score
Beachsissi
Got your sunnies at the ready for summer 2019 Whether you’re a beach babe or poolside goddess we’ve got the latest swimwear trends to make sure you holiday in style If you love a one piece you’re in luck -
Recent Reviews
Just to warn others thinking they can do a straight return if their item doesn't work out. I emailed the company wanting to return 4 items that didn't fit right and had very little nipple padding. The response I received was "We are glad to accept return. It's just return is a little inconvenient. We have an advice for this problem: we resend you 4 new items with half price or 1 new item for free. For the received items, you can keep it. Is it OK? Contact us if you need help, we will offer you feedback ASAP." When I contacted them again to proceed with return instructions, I learned I would have to ship the items back to Shanghai, China (no return label offered) which would cost me over $100.00. Always check the company's return policy, or this could happen to you.
Bad
2 years ago
What a xxxxx joke, been waiting 2 months for my i items. please do not purchase from them. There customer service is a waste of time, there robots not listening to your needs. They take your money and u never see your items... what a liability need to be shut down.. and investigate..... will never purchase from them again.
Bad
3 years ago
30 Reviews
4.3 SmartReviews Score
Mark Warner
Whether your idea of a perfect holiday is lazing by the beach a high-octane activity getaway or a snowy ski break - try a Mark Warner holiday this year
Recent Reviews
I had done all the research myself before (website is very complete), however Poppy was very helpful as she has been to the resort so had first hand knowledge of it when I was asking about the room choice/location. We're looking forward to our holiday!
Excellent
3 years ago
Booked it on-line as Customer Services team not available (Sunday afternoon). Clear website, all information readily accessed, quick, straightforward. Phoned the next day to check details and ask about lift passes (for the age 65+ group) and Carre Neige insurance - James very helpful (as is usual for MW).
Excellent
3 years ago
30 Reviews
4.4 SmartReviews Score
Neilson
Beach Ski Sailing Activity Holidays from Neilson the UK039s leading active holiday provider Book your 2020 or 2021 award-winning European holiday today
Recent Reviews
I was unable to find my extras on line, and had some queries about room aspect and location, so decided to do continue my booking by phone The assistant who answered my call was not able to answer my queries, and put me on hold for 5 minutes for each question. After 20 mins I ended the call and phoned back later to get another assistant. Eventually booked, but not as good as usual
Bad
3 years ago
As a first-time customer of Neilson (booking a one-week ski trip to Andorra) I was totally impressed by the quality of phone assistance, including especially the knowledge and friendliness of the staff (had been skiing in Andorra herself). The website was also well above average for a booking site of this kind. Incidentally my parallel experience with MPI (for travel insurance) was also excellent.
Excellent
3 years ago
30 Reviews
4.5 SmartReviews Score
sardatur-holidays.co.uk
Sardatur are the Leading Specialists in Italy Luxury Holidays since 1987 Top Family Beach Resorts Luxury Hotels for couples Lifetime Experiences
Recent Reviews
Good arrangements although rather odd shared transfer back to Airport - went back past hotel front door 20 mins after our pick up, then 30 'round trip' in the wrong direction before re-passing hotel town for airport, then 15 wait for driver exchange.
Great
3 years ago
Good organisation although we missed the dedicated Sartatur check-in desk at Terminal 5 this year!
Excellent
3 years ago
30 Reviews
4.6 SmartReviews Score
Tropical Sky
Luxury worldwide holiday specialists Tropical Sky offer tailor-made tours multi-centre itineraries beach resorts weddings and honeymoons ATOL Protected Speak to one of our experts in our Gatwick call centre today
Recent Reviews
Fred worked so hard to get us the holiday we were after ,we phoned him several times on the day we booked and were given back the information we required. he was helpful and a very happy man we had a lower priced quote from another company but we felt more comfortable booking with you and Fred.
Excellent
3 years ago
They were able to make changes to the itinerary of one of their tours to Vietnam easily & helpfully to our advantage, all for a good price. Prompt & friendly service
Excellent
3 years ago
31 Reviews
4 SmartReviews Score
Tropical Sky
Luxury worldwide holiday specialists Tropical Sky offer tailor-made tours multi-centre itineraries beach resorts weddings and honeymoons CAR bonded Speak to one of our experts in our Dublin call centre today
Recent Reviews
Our experience with Tropical Sky (TS) has been a living nightmare spanning 2.5yrs. With their reviews plummeting (3.1 on Trust Pilot), clearly we aren’t the only ones. We booked our honeymoon with TS 04/20. COVID hit, we requested a refund but were scaremongered into rebooking + told we would likely lose all costs (10k) if we didn’t. We shared concerns about COVID prolonging, they confirmed they would refund us if the rebooking was cancelled again. So, we rebooked to 04/21 thinking we had nothing to lose. As the time neared, we contacted TS about the booking being cancelled. As front line workers we realised COVID would prevail and didn’t want to rebook a second time. TS stated they were awaiting Foreign Travel Advice + repeated that we will be refunded if it’s cancelled. In 02/21 we received an invoice from TS who REBOOKED our holiday to 11/22. This neglected our clearly stated preferences + contradicted that “every effort has been made to either rebook or refund the client in accordance with their wishes.” During COVID (submitted by TS to Companies House). The booking changed the destination + reduced it from 2 weeks to 5 nights, meeting their criteria for a ‘significant change’ + subsequently breaching their T&C’s: “If circumstances are such that we are forced to make significant changes to your holiday, we will immediately contact you to discuss your preferences… In such circumstances, you will be given the option to accept the changes + any resulting change in price or opt for a cancellation + full refund.” Customer service were initially confused, responding, “did you not rebook this yourself?” After weeks of attempting to gain answers, we finally received a response: “We did this in your best interest to maintain ATOL protection”. We articulated ourselves in an assertive but calm manner + at no point did this warrant their unpleasant attitude, on 2 occasions we were hung up on mid conversation. We also noticed when we called from our mobiles the phone was picked up + hung up so only got through by hiding our caller ID. In 08/21 we formally complained + requested all data as per GDPR. They were only able to provide telephone recordings after 10/20 because their computer systems “changed”. A striking coincidence that this is the timeframe evidence of their misinformation occurred. Their response to our complaint was: you aren’t eligible for a refund because you made the decision to rebook the holiday. No acknowledgement given to the fact they had taken the liberty to rebook a second time. We were getting nowhere + in 02/22 attempted to rebook. TS acknowledged we wanted to reduce the budget and said of themselves “the facility of itinery changes without change fees is one of the most flexible in the industry". Unsurprisingly, they went back on this. After receiving disproportionate quotes, we researched the same holidays and dates ourselves + found prices to be quarter - half of the price cheaper. Their quotes also didn’t match their own website guide prices for the same months (about £500-1000 out). They finally admitted they had added a “change of holiday fee of £100pp”. We reminded that they promised to not add change fees. They then changed the reasoning of the additional costs to be a “downgrade fee”. When we pointed out that 100pp still didn’t account for the obscene overpricing, they said “we need to make money somehow”. We asked for an itemised quote to trace this, they refused. They have made finding a holiday within our generous budget and open criteria impossible intentionally, so they keep our full deposit. We will be using every platform available to share our experiences. We hope this will protect prospectus customers from believing, as we did, that TS are a “friendly team” who “answer calls within three rings” + your money is “safe”. So that TS can identify us our booking references are: TSR556967 + TSR617901. If TS wishes to resolve this we will only be too happy to move forwards + update our review. It is sadly more likely that we will have to take legal action.
Bad
2 years ago
I know Brendan from even before he joined Tropical Sky. I told him my budget, where I wanted to go, he tailored a package and job done.
Excellent
3 years ago
8 Reviews
4.4 SmartReviews Score
Recent Reviews
I have used this company for Big Bear cabins a couple of times now and I have had excellent experience both times. Their booking website is user friendly or when calling in for information I always get friendly helpful rep. I’m already planning my next trip through them.
Excellent
3 years ago
This home was very beautiful and well appointed. The kitchen and bathrooms are gorgeous and the beds very comfortable. It is located walking distance to the slopes, and a short drive from the village. The check in process was quick and easy. We will absolutely stay here again.
Excellent
3 years ago
1 Review
5 SmartReviews Score
Sandals
Book your perfect all-inclusive vacation 15 AWARD WINNING beach resorts Free golf watersports scuba diving 24h Gourmet food cocktails more
Recent Reviews
26 Reviews
3.9 SmartReviews Score
The Best Holiday Villas in South West France Alternative Aquitaine
Over 200 Villas with Private Pools Beach Houses Holiday Apartments All Visited Vetted By Us Feefo Trusted Merchant ABTA Protected Book Now
Recent Reviews
This is the second time I've booked with Alternative Portugal and both times the accommodation has been very good. Alternative Portugal provided some useful information to help me make a decision about which holiday resort and accommodation to select. I needed to take in different needs within the family and they gave me the pros and cons of my options. The final place we selected (Salema Beach Resort) was just what we were after. All the paperwork and information was clear and in order.
Excellent
3 years ago
W. P.
We decided to book last minute in August and Justin was excellent in helping us get a suitable property at short notice in August
Excellent
3 years ago
H. K.