Defender

I have purchased nautical items from Defender over the past couple of years. They have a large selection of merchandise, with very competitive prices and customer service is outstanding.

This was the first and only time that I purchased anything from Defender before. Well worth my time. I purchased an Emotion Spitfire kayak for my 10 year old son online and was all ready to be picked up when I got there about a week later. Mind you that I live in NYC and Defender is in Waterbury, CT. some 100 miles away. (about a 2 hour drive) and let me tell you that when it comes to prices , Defender can't be beat. In fact prices wre so great, that I even bought a second kayak when I got there! A 2007 leftover Emotion Mojo. As far as customer service is concerned, they were outstanding!! Especially from this South African fellow whom was as helpful as could be. (Sorry I forgot his name). I will be purchasing as well as referring peoople to Defender in the near future. Kudos!

Sincerely,

Al Fernandez

I have ordered nautical supplies from this retailer for many years and have always been extremely satisfied. Their prices are always the lowest available. Shipping is usually the same day the order is placed. Customer service is outstanding. My most recent order was for an item that turned out to be backordered. I called customer service and an extremely pleasant woman cancelled the original order and substituted a different item with no problem at all. The substitute item was shipped the same day. I highly recommend Defender.

I do like defender, they have some good prices for inflatable boats accessories. They ship fast too.

I have bought some 200+ items from Defender over the past 4 years. I have never had any problems with them. They ship fast, prices are lowest i have found and the selection is huge. Returns are handled fast as well. It is true that they do not have detailed technical info for all the 10000 products they sell, but they do reply to the emails and find the appropriate person on the manufacturer to contact.

I've used Defender for about 10 years. They are always my first stop. The prices are near the lowest online. While you can sometimes find other places which price slightly below them, Defender always has good, complete product descriptions, and fast shipping. Customer service has been great. Over those 10 years, I needed to return two items., One call, and that was it. No issues. Once when a heater was delayed, I called to check status, and they arranged for the Canadian manufacturer to ship an on-hand item directly to me. When I ask, they even gave me credit to the import tax I had to pay.

unless they change, I'll keep shopping there.

I bought a Webasto Basics 20 gallon water heater in September of 2018, installed it a few months later. Right away it had a small, pinhole water leak in a weld. The overheat tripped constantly. The upgraded element kit didn’t include the gaskets. Defender was slow to respond, but they did get my missing gaskets for me. When I replaced/upgraded the element, I discovered that my heater was manufactured 5 years before I bought it...YES, 5 years! Then I discovered rust on the original element connections. Defenders response, contact Webasto. Webasto’s response, crickets. Nothing. Nada. Zilch. Stay away from Defender and Webasto. Webasto products are junk (I also have a Webasto diesel heater that craps out way more than it should). And Defender appears to get their products from closeout/liquidations, hence why their prices are cheap - but they pass off the products as “new” because, technically a 5 year old product that may not have been used, just sitting around rusting, is “new” to them.

Ordered Monday night, spend over $1100 + $200 for 2nd Day Air shipping. Friday comes around and still haven’t shipped. They are telling me boat department has left for the day and they will get back to me on Monday. Canceled the order on the spot as they ruined my weekend trip. First and last time ordered from this joke company.

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