directsportseshop.co.uk

They send me wrong size in purpose to push sizes they have in stock. Now i have to spent money for return postage. I have pay for nothing all these postage charges plus i havent received what i want, plus I have been upset me and my family, plus I will not trust ever again any ecommerce transaction, plus I received irony behaviour from them. As I read other reviews...they do that all the time. I checked the reviews and i realized sending wrong items is something regularly happen, obviously as a strategy pushing stock sizes...

Not happy, would appear along with a lot of other customers. Where's my order. SD40000053112350. .sent a number of emails , and get no reply s. , tried phoning but that goes blank where's your customer service

I returned a pair of shoes for an exchange. They requested payment of another £3 before they will despatch them. The enquiry number gives an automated message that they are busy and to leave a message for them to call you back but they are not responding to my messages and emails are bouncing back as undeliverable. Wish I had seen the reviews below before ordering.

Odered Shuttles + small item for international delivery. Arrived with bag shoved through my letter box. Sent pictures to Direct Sports of the state of pakaging I received and requesting replacement shuttles. Answer from Direct Sports was "Unfortunately as your parcel was not signed for as damaged we are not able to send the shuttles to you." So it's my fault for the DPD service used by Direct Sports, that the shuttles were lost and never delivered to me...very bad customer service after having spent £321 with them...of which £64 worth of shuttles have been lost!

NO WARRANTY SUPPORT. Have reached out to customer service for warranty on Babolat Badminton Shoes. First they tried to push it away by saying 1 year is over, after insisting and showing them tracking details, then they came back saying share pics, then they wanted to suggest thats wear and tear and not covered under warranty, after again asking for them to run it by Babolat as the sole shaving off is bad sole and not wear and tear, they have not got back to me. 3 emails sent. No response. 2 weeks No response. I would NOT recommend them and hold them accountable for false advertising and misleading warranty policy and processes

Fraud! The payment went through but I haven’t received any products, they don’t reply to emails (sent 7) and don’t answer Calls. Spoke to them once over phone, they said my order would be arriving the next day, but still nothing. I had to speak to the bank to cancel the payment

Purchased two fairly expensive badminton rackets from the site with the trust they would be delivered next day as promised on their web site. 5 days later - with no rackets and having contacted Direct Sports all I have is a curt email from their customer service taking no responsibility for the delay or giving any sense of empathy - apparently its DPD's . Ultimately I'd like to do business with a company that takes the service of its customers seriously rather than pushing them off to chase some third party delivery. - Extremely poor level of customer service. - No accountability for ensuring items are delivered as promised. I regularly purchase items on line - in this day and age its unfortunate to come across a company that trades online but is unwilling to take responsibility / have any level of empathy toward customer issues. I would not recommend or purchase from this company again.

Bought a pair of Asics Gel Tactics online UK size 9 and received the product through the post. Tried them on in indoor hall (walking/jogging) only to realise that the product sent to me was actually size 9.5 and not 9 as originally ordered. Spoke to someone via phone who advised to send them back and they would exchange for the correct size. Waited for two weeks, only to have the original pair returned to me, stating that they could not be exchanged as the shoes have been worn. So I am now stuck with the wrong size trainers.

I ordered a pair of tennis shoes with Next Day Delivery, however they did not come the next day! Ordered on a mobile phone where it is entirely unclear and misleading that choosing next day delivery means a later delivery date. Customer service was entirely unapologetic and unwilling to accept poor website design meaning future customers could also be mislead. Will not order from DirectSports again and would avoid.

We browsed the web and found that this business has an active Facebook page. We have found that this business does not have SSL (secure sockets layer), which means that you should think twice before trusting this business with your data, such as personal information or credit card details, because your information will not be digitally connected to a cryptographic key and secure connection cannot be established. We found that the domain for this business is older than two years which could be an indication that this is a trustworthy business with an established customer base and experience in their field. We found that this business has an Instagram page, where they communicate with their customers using images and videos. This is usually an indication that the business has some visual aspects that it wants to showcase.