discount-electrical.co.uk

3.7 / 5

discount-electrical.co.uk

3.7 Average
The main metric, showing how trustworthy is the business. Calculated using proprietary rating algorithm based on the AI, analyzing 25 different parameters.

3.7 / 5

Trust Score

3

Reviews

3

Social

5

Featured

4.5

Technical

Is discount-electrical.co.uk legit?

  • Many trusted websites are linking to this site
  • The SSL certificate is valid
  • This website has existed for more than 3 years
  • Facebook account found with large audience
  • We found several negative reviews about this site
  • Instagram account not found
  • Business not mentioned on Wikipedia
  • Pinterest account not found
  • Linkedin account not found
  • Twitter account not found
  • Youtube account not found
We check all genuine customer reviews and show the number of approved and rejected reviews. All fake or false reviews are excluded from the Reviews Score.

Reviews Analysis

5

reviews

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0

AI declined reviews

0%

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Based on 36 reviews

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3.7

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31 reviews

Discount-electrical.co.uk Review

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Last update: Mon, Sep 6, 2021 4:39 PM

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Discount-electrical.co.uk Reviews & Complaints (5)

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price 3 /5

refund 1 /5

customer service 1 /5

DO NOT BUY FROM DISCOUNT-ELECTRICAL, NO CUSTOMER SUPPORT/HELP I bought some passive inferred lights that unfortunately once I had received them realized that they were the wrong items. Looking on the website I found that I may have to pay a restock fee to return the items as its business to business. I thought fine it’s my mistake. But when I contacted Discount Electrical I was informed by their customer service team (Danny apparently the only person that works in this team) that he can’t give me a refund, only to exchange the items (would take up-to two weeks). Danny told me this over the phone with nothing being provided in email. I stated that this is very odd and that it is not mentioned on their website. I haven't yet received any reply from Danny with all correspondence being done over the phone. Basically, several phone calls later (over several days) and Danny is no longer available and this issue has been passed over to management. I'm now going to have to wait until Monday for a decision. I would strongly suggest that you do not purchase from this company if you want an honest service. I genuinely believe that if you have an issue with discount electrical it won’t be resolved and you'll never hear from them again. These people will take your money and give you a terrible service in return
1

3 years ago

review by P. C.

#refund(1/5) #customer service(1/5)

Shop4 / discount electrical are certainly the worst electrical supplier that we have dealt with. They lack product knowledge, have zero customer loyalty, don’t respond to emails, charge a 25% return fee (if you are lucky enough to actually fulfil their returns policy!), don’t care about trade clients and lack a basic awareness of how to run a business. We have been purchasing products from them for several years and the first time we needed to exchange a product as the client changed their minds, we were met with “no”. The products were unopened, unused and in perfect, re-sellable condition and we just wanted to exchange for another product. I asked for clarification as to why they refused and received nothing in reply. A second email was also ignored. In the 22 years of running our businesses we have never found a company with such a total disregard for customers. My advise is to shop elsewhere, as we are. All the other on line and local electrical wholesalers offer the same products, similar prices and a returns policy that reflects an understanding of customer value. I guess Shop4 / discount electrical are the RyanAir of on line electrical “suppliers”. Avoid this company!!!!!!
1

3 years ago

review by Tim

#price(1/5)

A part of the bundle I purchased was missing. They won't take responsibility for it and so I have to spend another £100+ to purchase the part separately. Very disappointed customer. I would really not recommend them to anyone. Especially as I had called their sales team before purchase to confirm the package inclusion.
1

3 years ago

review by A. H.

I have used Shop4electrical for about 3 years now. Sick of suppliers charging different prices depends on who serves you. Shop4electrical has excellent prices. I order before 3.00p.m & 99% of the time the order arrives the next day. I have spoken to the staff, which are so polite & professional, when I have to return a faulty item. The item is replaced immediately & the faulty one collected. I really cannot fault them.
5

3 years ago

review by Patrick C.

#price(5/5)

We browsed the web and found that this business has an active Facebook page. We have discovered that this business has SSL (secure sockets layer), which means that this business handles your data, such as personal information or credit card details, with secure connection. We found that the domain for this business is older than two years which could be an indication that this is a trustworthy business with an established customer base and experience in their field.
4

by Smart.Reviews

Discount-electrical.co.uk Review

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