Account Suspended

We sent something to NZ and it is now coming up to 2 weeks overdue and they will not tell me anything about where it is or what is happening.

I sent a 4 tea chest boxes in a July 2015. After trying to contact them for over a 15months I have gotten nowhere. Last contact was made in May in which I had to sent a letter back for compliance and my stuff would be sent in 10days at no cost.
I have even tried to contact to get the location of my belongings to get them picked up by another company.
The owner. Takes your money, avoids your calls and emails and complaints and does not care.
Absolutely disgusting. All my memories are gone. Thanks to this company. You will never see your things again.
I don't even want my money back I just want my stuff.

We sent our boxes almost three years ago and never received them.
We were told that one of the boxes contained prohibited item and were asked to pay an extra for removal and shipment, which we refused to do until evidence were provided, given the reviews on this website.
After 1 year and a half of hassle, a complaint lodged to fair trading we eventually received a proof and were told that the boxes would be sent again at no extra cost, providing that we remove any negative reviews online and on social medias.
Three months later still nothing, it turned out that the boxes were not sent because of missing paperwork that the owner never requested... three months lost again.
Finally the boxes left in August 2016 (at least that's what the owner pretends), it's been 10 months and we are still waiting...

The communication is horrible, a problem that could have been solved in 2 emails with a decent company took us three years, and we didn't even receive our boxes because we think the owner did not bother to send them (we requested paperwork for the shipment but obviously we are never going to get that...).
I do not understand how this company is still running when you look at these reviews.
If you want to see your freight again use a real professional company and not this scam run by an amateur who also had lived in the political sphere and probably knows the right people to keep running his 'business' unpunished.

Do not use Discount freight or any associated business such as:
EASIMAIL
Global Postage Specialists
Global Mail Specialists
Global Mail Solutions
Global Postage Solutions
Direct From Australia
Freight Mates Nsw
Phonebox Card
Discountfreight.com.au
Global Postal Solutions
Global Postage Solutions
Postage Paid Australia
Ambassador Post

I sent my belongings by sea from Australia to the UK, quoted 3-4 months as normal. I dropped the items off in person, filled out all of the paperwork, paid in full and was told everything was good and ready to go.

When they didn't arrive 4 months later, I called and eventually got told that they were 'definitely only a week or so away, call back in two weeks if they're still not there'. Fair enough.

Two weeks later they still hadn't come, so I called again. I gave the tracking receipt number (and was originally told that it wasn't 'one of ours'...) and when they actually looked, decided that the items had probably not been properly packed, and that this would likely extend delivery by one month. This was despite the fact that I had dropped the items off in person, and been assured that everything was fine. I was told to call back in two more weeks if, 'for some reason' they had not arrived.

After five months had passed since I'd seen my belongings, I started calling more regularly. I was told by Discount Freight that they couldn't search for my belongings without incurring an additional expense on their behalf - which they were not going to do. Instead, I could help them and myself by filling out a form to request that they keep an eye out for my stuff. I did so, and spent the next week trying to get confirmation that they had received my form by email. Getting anything in writing from these people is near impossible, as they clearly don't like to leave a trail.

Confirmation eventually came in the form of mixed news: They had found one of my two items in a sorting centre in the UK! I was also informed that Discount Freight had not put a complete delivery address or even my name on the shipping information! The other item had not yet been found. I called Discount Freight immediately and after another lengthy debate about whose fault it was that their employee hadn't bothered to fill out the shipping details correctly, I was told to sit back and wait two more weeks, because now that one had been found in the UK and had its address fixed, it would no doubt arrive within a week - a week and a half, tops. And with any luck, the other item would be with it.

Two weeks passed and still nothing. Discount Freight is now avoiding my contact and I am having to go so far as to call from different phones to get a response. At the time of writing this review, it has been six months since I saw my belongings, with no clear end in sight. It is only now that I feel so frustrated with the slippery, insincere and verging on criminal way in which Discount Freight has handled this whole affair that I am compelled to write this review.

If you happen to stumble across this review, do me a favour and make it worthwhile. Look elsewhere for shipping.

My next step is, unfortunately, legal advice.

I shipped boxes from Victoria to my new home in Morocco in November of 2012. They quoted one price then when they received boxes they quoted a different price and demanded another $400 on top of original price. Saying that boxes were too heavy being approx 22- 23 kgs each. Their website said boxes up to 25 kgs. Over phone after boxes were in their hands they said they had to repack boxes because limit was 20 kgs, hence extra fees.4 boxes arrived weeks apart. I am yet to see the other boxes, and doubt I ever will.

My cousins live in the UK and hence I make it a point to send them gifts on their birthday every year. But the constant rise in the shipping charges has made it very difficult for me in accomplishing my purpose. It is for this reason that I was looking for a freight forwarder who can do the task at a low cost.

It was then that a friend suggested me to opt for the services from Discount Freight.
Just a single call to them resolved all my worries and left me dumbstruck. I could not believe how little they charged for the task. However, I had my faith in them and therefore sent all my parcels taking their help. It was indeed a commendable service.

I contacted a freight forwarder 3 years back when I was relocating from London to America and it was my worst decision ever. On the way of transportation of my heavy luggage, a lot of my baggage got misplaced and I lost quite a few valuable belongings as well. Since then I had made my mind to not to approach a freight company ever in my life. However, my boss again transferred me from America to Australia and the thought of transporting my entire luggage once again was a nightmare for me. I didn’t know what to do when my colleagues told me about the seamless services of Discount Freight. I was quite impressed with whatever they said and after coming back home, I went through their site and called them up. They were kind enough to send an employee at my place the next morning and I decided to send my luggage via Air Shipping mode.
My luggage was transported safe and secured at my Australia’s address and their flawless ferrying service made me have trust in the freight services once again. Thank you Discount Freight!
Reliable and trus tworthy services.

Our freight is well and truly totally lost and we get no answers - there has not been a legitimate reply to any of our emails over the last 5 months. just something like an auto-spam-response. you could not possibly expect anything you send to arrive. there is just nothing.

First contacted this company in September asking for a quote on shipping a pallet to the uk. Was given a price from the usual person, friendly [name removed], I did not get straight back to them so in a weeks time I was sent an email saying that if I went with them they would discount the price 10%. I called my client in the UK and he agreed to the shipping cost.

Being near Sydney myself, I proceeded to organise pickup with [name removed], I told him how the package was packed and I even drove the package to goulburn to the TNT depot there. From there he was to organise pickup and delivery to his depot and then on to the UK.

Well that was 7 weeks ago. The parcel was promised for delivery between 3 to 4 weeks. The parcel was delivered to Goulburn by my wife on the 28 / 10. We have a receipt to say they have accepted the parcel.

Despite countless requests for a tracking number or other evidence the package has left Australia or arrived in the U.K. I have received nothing. My client in the U.K. has been promised emails and phone calls in regard to customs and duty payment options and he has heard nothing.

I send them emails and about 1 in 6 get replied to with all the promises in the world but I get nothing.

I believe this company is fraudulent. He has sent me 2 emails recently making excuses as to why the package has not been delivered. All of them accuse me of causing the delays. Not once has he admitted he is in any way at fault. In his most recent email to me, he wants me to acknowledge his extra work he has done and thank him for it before he will give my parcel any further priority. He has said he will do nothing else including chasing up where it is before I acknowledge his 6 or 7 statements he has made about how much of a great guy he is and how I have caused him so many problems. All of which were never mentioned before I started getting very firm with what information I required of him.

My client payed me for the freight via PayPal. He has now asked PayPal to do an investigation in relation to this freight shipment. I have asked [name removed] to provide me with information. All he has provided me was a Us Airlines waybill. It says the package is 450 kgs. This package is obviously not mine. I sent him the PayPal information request in which they have given me 3 days to provide information or they will find in the buyers favour. He has not responded to any emails since. I have send these to both of his email addresses. There has never been a problem with his emails before but there appears to be a big one now. His phone just goes straight to message bank.

So PayPal have given me until tomorrow to supply them the information. I am obviously never going to get the information. I have asked him to tell me where the freight is and as usual no reply

Please don't anyone else get sucked in with [name removed]' s freight company. It has sucked me and so many other people in only to leave them high and dry

I will now also be contacting fair trading as they need to know about this to.

So now 4 days since I wrote this review I am receiving emails saying how untrue my review is and is threatening me if I don't remove this review. He is still saying the package was sent although no one has had any correspondence from anyone either in the uk or Australia.

I'm just going to let fair trading deal with it

Update 20/12/2016

He is now contacting my customer in the UK trying to cause trouble by saying I'm at fault as it was not packed right or labelled. He is also trying to say that I am being dishonest by putting a false value down in an invoice I sent discount freight in relation to the goods. He is just out of control.

He says now that the package is still at customs yet I have emails from him saying it has cleared customs.

Paypal now has removed the money from my account and given it back to the buyer and rightly so. So now I am left high and dry with no money for the freight and no package. Goodness knows where it is

I will let you know of his next move. I have all emails if anyone would like to see them. I don't know why he is still allowed to operate in Australia. How much money does he need to scam of people before his company is deregistered?

I paid for the shipping and emailed [name removed] a day after a courier supposed to pick up my parcels. I've got an error:

A message that you sent could not be delivered to one or more of its
recipients. This is a permanent error. The following address(es) failed: User doesn't exist: [name removed](at globalps.com.au

So I thought I just got scammed, tried their 24/7 phone a few times, no one answered. Started to google them, and found a lot of negative reviews. Many people had problems with lost parcels, some of the items from parcels missing, difficult contact (tell me about it...). Then I decided that I rather find someone else to ship my stuff and ask for a refund.

I asked for a refund as the service wasn't provided yet. They finally answered and email and wanted to pick up the parcels at a different date. I told "[name removed]" that it won't happen and I really just want my money back. He decided to stop answering emails again.

Currently, the case is dealt with by the credit card company and I probably just lost a $1000 and all my stuff is still overseas.

I ordered freight shipping with the 3-4 months term. they came 3 weeks early. No problems at all. Communication was so so and found it easier to get them online than through phone. I did buy the tracking which was key because I knew where it was every step of the way- I notice most people with issues on here did not buy tracking to another country, why wouldn't you spend the couple extra dollars to track it going into another country and customs makes no sense to me. Even with the tracking I still save a bunch of money goring with them rather than DHL Direct.

never use this company,after paid,call and text more than 200 times,never answer,always say:will do today,but never do anything,this guy take money and gone

I tried sending a suitcase from Australia to Germany via a door-to-door sea freight service. Unfortunately, I never received the luggage in Germany. After the scheduled delivery had passed, I contacted them. At first they never replied to any of my E-Mails, even though I sent weekly reminders. With the help of NSW Fair Trading, they finally got back to me telling me that the bag was still in Sydney making up any kind of reasons and lies why it was my fault that it didnt arrive. Than they offered me to send the bag again in a reliable way if I pay another 150$. Also door-to-door delivery was just not available anymore. I lost a lot of money and wasted hours of my time on this company! Do not use it!

DiscountFreight picked up my boxes 2 days late (I had taken a day off work to be at home when they were collected.). No apologies at any point for the inconvenience it had caused me.

I chose airmail delivery from Sydney to the UK (website says delivery within 2-4 weeks). It has been 9 weeks and I don't know where my shipping is. No apology or genuine concern in any of my correspondence with this company. I have been extremely inconvenienced by the late delivery.

I would never recommend this company to anyone.

I engaged the services of Philip Leon Abadee and Discount Freight in 2017 and the saga of lost luggage is continuing. I wish I had of done my research, as now I am chasing lost luggage. Do not use them.

August 11th 2019 Update: Current Affair will be contacted.

We are a Boutique Luxury Lodge in far north Queensland and attempted to send overseas 3 suitcases containing excess luggage on behalf of a guest travelling through Australia. This company (Discount Freight) insisted on payment ($1000 AU) to be paid prior to dropping off the luggage at a depot. The money was transferred and then we requested the location of the drop off and here is where the scam became evident. First more paperwork was required and then more personal details of the recipient etc. Then no return calls over the following 2 weeks. We will now have to wear the cost and use a freight company with a legitimate operation rather than trying to save a couple of hundred dollars on behalf of our guests. We will be reporting them to Fair Trading and hopefully get a result from reporting the fraud to police. Unfortunately we did not see this review site prior to payment and this was a very expensive mistake on our behalf. Our story is repeated below by many other unfortunate victims of this scam company and will endeavour to have this review brought to the attention of the media.

I recently moved from australia to the uk and back again within a few weeks , and discountfrieight where able to assist me without any hassle and even gave me a discount (thanks guys) if you need to send freight these are the only company to use as they provide value for money , excellent customer service and where fast and reliable i couldnt have asked for more . use discountfreight.com.au you wont be disapointed
value for money , excellent customer service

Gladly took my money and held my suitcase for more than two months without notifying me. Of course they gladly ignored all of my calls and emails. After that they had the nerve to tell me that’s my fault for “not acting according terms and conditions”. They even blackmailed me for additional 289$ (I already paid 389$ so far) to remove 1 piece of perfume from my bag, which they clearly opened before (for free?).

Absolute and utter SCAM.

Stay away, if all reviews so far weren’t enough, here’s my 2 cents.

(Actually I consider myself one of the lucky ones as I managed to get my suitcase back and that I have friends in Australia who went to pick up my luggage).

I cannot believe that a company like this is *still*? allowed to operate in Australia?

I got a box sent from Melbourne back to Ireland with this company in April 2016. Paid $275 for delivery, I waited the exceeded time limit and still no box had landed to my address in Ireland so I call the mobile number related to this company. The guy I spoke to sounded like a joker who didnt care less about my package. I never received it and just give up hope of getting it.
Is it too late to take action ? I had sentimental value in this box of goods.

I organised for boxes to be shipped last June using seamail and they still haven't arrived. The staff were very arrogant and rude when we were arranging for the boxes to be collected and they left them sitting in my building reception for 4 days and the boss eventually turned up in his car at 10pm to collect them on a Sunday night. Since then they won't reply to my messages or phone calls or the online missing delivery enquiry. I still have no idea if the boxes even left the country or where they are now. I have now lodged a complaint with fair trading and requested a refund from my bank to my credit card for the money I paid them.