dronesdirect.co.uk

3.4 / 5

dronesdirect.co.uk

3.4 Average
The main metric, showing how trustworthy is the business. Calculated using proprietary rating algorithm based on the AI, analyzing 25 different parameters.

3.4 / 5

Trust Score

2.5

Reviews

4

Social

5

Featured

3

Technical

Is dronesdirect.co.uk legit?

  • Many trusted websites are linking to this site
  • This website has existed for more than 3 years
  • Facebook account found with large audience
  • We found several negative reviews about this site
  • SSL Certificate Not Detected
  • Instagram account not found
  • Business not mentioned on Wikipedia
  • Pinterest account not found
  • Linkedin account not found
  • Twitter account not found
  • Youtube account not found
We check all genuine customer reviews and show the number of approved and rejected reviews. All fake or false reviews are excluded from the Reviews Score.

Reviews Analysis

16

reviews

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0

AI declined reviews

0%

NON VALIDATED REVIEWS

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Based on 3350 reviews

Smart.Reviews

3.4

16 reviews

Trustpilot

4.3

3334 reviews

Dronesdirect.co.uk Review

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Last update: Wed, Mar 9, 2022 9:09 AM

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Dronesdirect.co.uk Reviews & Complaints (16)

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delivery 1.9 /5

refund 1.7 /5

customer service 1 /5

Avoid. These guys are utter crooks and aftercare non existent. Bought a Xiami 365 pro from them that broke six weeks later. Xiami won't honour warranty as say they arent official dealer, they don't answer phone - AT ALL and then on email have no interest in honouring either warranty or Article 50 of TEU EU legislation that gives consumers two years to return faulty electrical goods. Now have to go through lengthy chargeback process with bank. Avoid them.
1

3 years ago

review by U. J.

Bad from start to finish. Placed order and given delivery date. This date passed, no order arrived. So I emailed them. They replied saying the item is currently out of stock, giving me a date when the item is due in. This date passed, no order arrived. I contacted them again. They gave me another expected delivery date...over a week away. Today, the day the item was due they sent an email saying the item was still out of stock and suppliers are no longer stocking the item!
1

3 years ago

review by Z. B.

#delivery(1/5)

For what was supposed to be a simple purchase, turned into a complete nightmare. First of all, its a dreadful website to use and I ended up with two finance applications, they then delayed the order. I placed another order which didn't arrive. I've spend hours on the phone being told something different by each person I speak with. Some of the staff are rude and clearly hate their jobs. It's always 5 days to get something done. The list goes on. To make things even worse, their courier took pictures on my "NAKED" three year old at our front door and claim this is proof of delivery. I've still got no package and they are happily sitting on my money. A complete joke!
1

3 years ago

review by Q. D.

#delivery(1/5)

One of the top companies for appalling tech/customer service Horrible , horrible experience for a first time buyer. Over a month now trying to get them to resolve a faulty part but they just keep beating around the bush instead of resolving the issue. Bought a simple Parrot drone to test out , day 2 blade falls off mid air, fixed it , tried again - drops off.. swapped the blades - again same result - same blade falls off. After several attempts - lost the blade in the grass and called tech support- no asnwer after 20 min on call - emailed them and been doing that ever since - with no resolution. Glad i didnt spend money on purchasing rhe expensive models. I wanted to give them a try but honestly cannot.
1

3 years ago

review by Klint

#customer service(1/5)

Absolutely disgusting customer service. Worst experience of on-line selling. Bought a DJI Mavic Air and when delivered was missing a UK 3 pin power lead. Sold as UK stock. Complete lie! I already own. Phantom 4 Pro V2 and that was supplied with a genuine DJI UK power lead, but not from Drones Direct. When I complained and asked for a replacement power cable, was passed from one customer services agent to another. Replacement lead never received. I used the lead from my Phantom but then found that this drone to had several faults. Interference with transmission, compass errors and a faulty controller. Requested a replacement but again spent weeks dealing with different customer services representatives and no replacement. I then decided to complain using their 3 stage system. I ended up (stage 3) sending an email to their Customer Services Director, James Rigg. I was supposed to get a personal response from him, but no. All I got was more customers services managers (how many do they have) replying. Every time I responded I was dealt with a different manager! I was promised a replacement upgrade to the Mavic Air 2 for all my troubles, but had to wait three weeks more while the faulty drone was returned and then tested. So much for abiding by the Distant Selling Regulations. Then, no apology or replacement upgrade, but just a refund. I would suggest that you don’t trust this company, unbelievable poor service, and total lies from their Customer Services Manager, James Rigg. He should be ashamed to deliver such poor service. Totally unprofessional. Dr Colin Capham
1

3 years ago

review by Dr Colin Capham

#refund(1/5) #customer service(1/5)

I ordered a Mavic Pro Platinum and received it in good order, well packaged and all working well. Delivery was on time (actually early) and I have no complaints. I was impressed with their pricing as well.
5

3 years ago

review by Jimages

#delivery(5/5)

Do not use this company, I bought a proflight orbit from them. delivery was quick but upon flying the drone I realised the camera was faulty. I sent them a video of the camera issue, to which they replied there was nothing wrong with the camera as it worked. The camera did work but it filmed in nearly black and white, the colour was awful. they are now saying if I keep the item they will refund me £10 and they won't accept a refund if the drone has been used, I had to use the drone to find there was a issue! I have emailed them to say I'm returning the drone, but I keep getting the same answer and it's impossible to get hold of them via phone.
1

3 years ago

review by Jonathan Russell

#delivery(1/5) #refund(1/5)

Item in stock according to website but order says awaiting stock. Delivery delayed time and time again.....but still says says in stock on website. Obviously they do this to get sales but it is deceiving and false advertising. Many unhappy customers over the years due to this
1

3 years ago

review by Jim

#delivery(1/5)

Placed ordered 06/09 delivery date changed ten times, phoned for update delay from supplier. Rude staff on the calls not them all, manager phoned explained delays was prepare to wait new date given then changed twice more. Advised them you can order on Amazon and get next day delivery from the DJI shop. Cancelled the order today following another delivery date change. Will not use again disappointment with the level of customer service and rude staff. Amazon way to go. Order 40167346.
1

3 years ago

review by Philip Sinclair

#delivery(1/5) #customer service(1/5)

Bought a drone off them and one battery was broken. Googled the issue and its a known fault with DJI batteries. I updated the firmware and plugged the broken battery in but not enough power to even start the drone to upload the new firmware. The green light flashes 16 times and then goes off and DJI says it needs replacing. I emailed Drones direct and they told me to do the update which I informed them I already had done and I wanted the battery replacing..... no response from them since. Very poor!
2

3 years ago

review by Alastair Tulloch

Ordered my Mavic 2 at 9pm and still received it the next day, Drone is amazing and no issues with it. very happy thanks!
5

3 years ago

review by Chris A.

Wow yet again drones direct deliverd the next day but yet again a faulty dji battery now I have to wait till Monday the 20th of May before they send another coz they want to comfirm its faulty. I'm. Sorry drones direct but you done it again you have my money and your sitting on it just incase I'm sending it back for no reason. Well I'll place an order and I won't pay for it until I've checked it and that would take upto 5 working days. It would take 2 mins to open the return and press the power button and say yes its faulty. Why is it nobody else like argos amazon ebay check they just exchange the same day. I'm. Sure you will go out of business at some point coz it's wrong how you treat customers. Well done drones direct for letting me down again. This is the last time I will be shopping with you and I hope others who read this do the same. Please others who read this don't shop as there returns is long winded they check it before sending another but by that time the item is out of stock I've shopped twice with them and let down again.
2

3 years ago

review by Carl Armstrong

I spent time looking on the web for a replacement battery for a Dji drone Drones Direct were by far the best value,and deliverd the next day....wow
5

3 years ago

review by John Mcnulty

Ordered an electric scooter Missing parts and had mud on wheels so had been used I requested a return and refund 6 weeks on they think it’s funny to ignore my emails Left waiting nearly an hour on the phone then they cut me off When you think you are getting somewhere I was asked to tell them the problem again So it all started all over
2

3 years ago

review by Lee T.

#refund(3/5)

They took our payment promising delivery 3 days later, then email to say out of stock, gave new date 7 days later, then email again to say out of stock, new delivery date is now 3 weeks away, they have our money we have only broken promises. Cancelled the order
2

3 years ago

review by Mary Richardson

#delivery(3/5)

We browsed the web and found that this business has an active Facebook page. We have found that this business does not have SSL (secure sockets layer), which means that you should think twice before trusting this business with your data, such as personal information or credit card details, because your information will not be digitally connected to a cryptographic key and secure connection cannot be established. We found that the domain for this business is older than two years which could be an indication that this is a trustworthy business with an established customer base and experience in their field.
3

by Smart.Reviews

Dronesdirect.co.uk Review

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