Eddie Wright

If you don't want to be lied on every step dealing with this company, avoid it like a fire. One of the worst companies I have ever dealt with in the UK (if not in my whole life). I would strongly advise anyone against buying anything from them. I passed my test in 2016 and was going to buy a car. My colleague advised me to buy one from Eddie Wright as that business had something to do with his father, so he told me he would help me to get a better deal. And I regret it so much. Having entered the building at first it looked like a nice atmosphere and friendly staff inside, but later you realise the company is completely filled with lies. It's just soaked with lies from its core and you can discover lying in every small detail of this disgusting company. A sales guy approached me and helped me to choose the car, after that we discussed the deal and my colleague managed to get a low interest rate with them for me. Next week I called them to ask when I could pick the car. He said he was going to give me a callback. I waited for quite a while, then called back myself, he said he tried to call me back but wasn't able to reach me. He obviously lied, but it didn't bother me that much at that point. Next week I took train back to Eddie Wright with my brother to pay the deposite and get my car. After arriving there and reading through the documents I've discovered that they raised the interest rate in there. I asked: "Didn't we agree on X?.." (don't remember the exact number now), "No, we agreed on Y, nice and low" he said (telling me the number that is quite a bit higher that what we had previously agreed on). It still wasn't a bad interest rate per se, but i just find that disgusting that we agreed on one thing, and now that i'd travelled 100 miles he tells me it was something different. I still accepted that (shouldn't have done really, but I really wanted that car, and after travelling that far i decided to just go for that). He also told me that car had a cruise control which it didn't. My name was spelled wrong in the document, I told him about that and he said, never mind they already fixed that (turned out they just spelled it wrong again, just in different way. They didn't even bother trying to spell it correctly). I asked them about vehicle manual. The same sales guy told me that the car doesn't have manual because this is all online now. Another lie by him. (MINI later offered me a manual). He also told me the vehicle was taxed so I could just drive home. Turned out it wasn't taxed (the tax is actually free for the vehicle, but i still had to tax it on the DVLA website, otherwise it's not classified as taxed). I called them few times clarifying the things with the car, as it was my first purchase and I didn't understand how these things work in the UK. Once when I called them they actually laughed at me on the phone (another sales guy -- probably forgot to mute the microphone). I'd also bought gardx from them, but unfortunately forgot my pack on the desk. I called them and asked about that, they told me it's not a problem -- they will send it to me by post. Obviously after all of that I didn't really expect they would. The sales guy I dealt with is probably the greatest lier I've ever met. Sometimes me and my brother joke about him, when something is about lie we say that sales must be involved in that :DD Because he is just the best lier you can find, he probably gets paid for every lie he says ? Honestly he was the perfect example of a lier. Everything he was saying was a lie. Few of my relatives bought a car after that and would that have been a company that doesn't treat customers like ..., i might have considered Eddie Wright, but obviously I wouldn't consider that after all the lies i've gone through.

Bought a Ford Focus Navigator in December 2017. Interior was in an appalling state with burns and holes when collected, although promised every blemish would be removed. The computer card took over a month to arrive but doesn't work. Radio doesn't work, CD player doesn't work and the navigation system doesn't work after almost 3 months and 2 return trips costing £30 each in fuel. No response to letter of complaint. I would never use them again and am investigating my customer rights for compensation or replacement.

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