eGlobal Central

Avoid , scam , I ordered a phone June and its now August and I have not received it , I contacted Dpd and they informed me they lost the parcel , however EGlobal has not refunded me my money , and there customer service is really bad, I have started a dispute with Paypal to try get a reverse transaction , I'm down €300 now , I would recommend spending a little more on sites like Bangood , Gearbest or amazon as if you don't receive your item they refund you straight away ! I will never use EGlobal again!!!

So i ordered a mobile phone in july, they say on the site it takes about 6-8 working days to receive it, they only shipped it after 2weeks + and when it reached ireland the horrible services of dpd lost my parcel! i spent 50+ euros calling their services and it took them 10 days to assume they lost it! i contacted eGlobal and so far no answer, no feedback, no customer service, no support, absolutely nothing! zero! this is the 3rd time i have trouble with both of them. Companies like both of these are what makes online shopping shady! DON'T BUY WITH THEM, DON'T USE THEIR SERVICES!!!!

In summary you may save money with eGlobal Central UK but in doing so you take a massive risk. This is because the warranties on the goods they sell are more than likely not worth the paper they're written on despite carrying the manufacturer's branding. If the product is faulty on arrival or breaks down within the warranty period you will probably find, as I did, that eGlobal's after-sales service is non-existent. The manufacturer will more than likely not want to know either, claiming it is a 'grey/gray' import not covered by the warranty. For starters eGlobal Central UK is a misnomer. I understand they have a warehouse in the UK but the goods are actually shipped from Hong Kong. I did not appreciate the issues this would bring when I bought an expensive Olympus lens from them in December 2019. I had bought similar goods from them a couple of times before and while delivery was slow it always turned up as advertised. However when this particular pro lens developed a fault six months later I emailed eGlobal Central UK in the first instance and got no response - not even an acknowledgement. There's a piece of paper in the original Olympus packaging which says it's an Olympus warranty but apparently that means nothing as eGlobal Central UK are not an authorised UK/European dealer for Olympus! You have to wade through the Olympus website small print to discover the caveats in their warranty terms and conditions - which the vast majority of unsuspecting customers would not do in advance. Put simply, if you're in the UK and buy one of their products from anyone other than an authorised/registered dealer in the UK/Europe then the warranty is invalid. It might have been made in the same factory, come in the same box, but that doesn't matter. Olympus UK have now agreed to repair the lens but want more than £200 for the privilege! There was nothing to indicate any of this when I registered the product on their website along with the serial number on purchase. I have questioned this with them as I bought the lens in good faith from what I thought was through a UK source and therefore covered under the Sale of Goods Act. However I don't hold out a lot of hope after now reading some of the horror stories on various photography forums. It seems bizarre to me that Olympus (and they're not the only ones) will sell products to companies they know full well are shipping them abroad with duff warranties carrying their branding. Surely they should protect their brand reputation, and their customers at the same time, by stopping this practice at source? Of course all this would not be such a problem if eGlobal Central UK honoured the so-called warranty and had any level of after-sales service whatsoever. They haven't! Having had my fingers badly burned I would not make the same mistake twice. The risk and the hassle are just not worth it. Consequently I would advise anyone thinking of buying through eGlobal to stay well clear. You may pay more to buy the goods from an authorised UK dealer (checking in advance that they actually are!) but at least it will be covered by UK consumer law. You can consider the extra cost an insurance policy. It may seem grossly unfair that you have to pay more just to get a standard warranty that normally comes as part of the package when you buy goods and services but I'm afraid that it is the cold hard reality.

DO NOT BUY ANYTHING FROM THESE SCAMMERS, THEY WILL STEAL YOUR MONEY. I GOT A PHONE FROM THEM FOR NEARLY €700 AND THE PHONE DOES NOT EVEM MATCH THE IMEI NUMBER AND ALSO IT IS A FAULTY DEVICE AND SOMEONE IS ALSO CLAMING THAT THIS PHONE IS A STOLEN ONE. EGLOBAL CENTRAL DENIES EVERYTHING AND DO NOT WANT TO GIVE MY MONEY BACK. THE PHONE I RECEIVED IS MADE OF PLASTIC INSTEAD OF GORILLA GLASS 6, SO PROBABLY IT IS JUST A CLONE SAMSUNG PHONE. I REPEAT DO NOT BUY FROM EGLOBAL CENTRAL IF YOU DON`T WANT TO WAIST YOUR MONEY.

Do not buy from them. The phone I got is faulty and it is claimed as a stolen phone. It was also made from plastic instead of gorilla glass 6, the IMEI number does not match the phone. So the phone I got is either stolen, clone or refurbished. Eglobal central denies everything, not willing to give money back. I paid nearly €700 for the phone. DO NOT BUY FROM THEM. THEY ARE SCAMMERS.

I decided to order a Camera and 2 lenses from this Seller on the 17th of September after their website clearly said that it's available in stock. They then informed me that this isn't the case. I requested to cancel the order then an agent decided to reverse the cancellation request without my approval. It's now the 13th of October and I don't even have a valid tracking number. This by far has been one of my worst experiences EVER! They customer support is completely useless and don't have an inch of empathy towards customer frustration. If I get to do it again, I would gladly pay the extra money for a more trusted seller. DO NOT USE THEM

Delivery times are very long...they ship from Asia trow EU. Deliverry status is not what they show You on the website... My last 2 orders, are a big disspointment. One canceled, one took 6 weeks...Not recomanded if YOU want Fast delivery

I bought an s20 plus and it never arrived. I've emailed multiple times after waiting over a month for delivery for it to get lost just before it got to my country. I bought a phone of them before with no issues. Now I'm down 655 euro and no phone to show for it.

What most of the other comments mention is true. If you order from this site, you need to be patient and wait for a looooot of time before receiving your order, even if it says that it will be delivered in 6-8 days. It seems that they show their products being in stock when they actually are not and that is why the orders get delayed. Customer service is unacceptable. They do not reply in a few hours as it is mentioned in their chat widget and if they do, they provide a generic response with a tracking link and no other info. Many people suspect that they send false links to make the customer think that the order has been dispatched and gain some time before actually receiving the item and then send it. Your best bet is to send an email to the mailing company with the tracking number, so that they raise an investigation and add some pressure to the retailer. As for my case, I still haven't received the item that I ordered on 11th of September that was supposed to be delivered in 6-8 days. I just got older waiting.

The phone I bought never arrived and never got refunded. Between eglobal and the courier I received no assistance whatsoever after weeks of emails and calls. They told me I didn't contact them in the 2 week window that you need to be eligible for a refund, I showed them proof that I had and they ignored all subsequent emails. DO NOT BUY FROM THEM.

Ordered a phone from eglobal . Got a confirmation and an email saying that the phone was dispatched. Six weeks later no sign of the phone. No replies to emails . Hopefully I can arrange a refund through PayPal.

I bought an android phone on 10th May .It took 25 days to be delivered.The instructions were in Bulgarian & the recharger/adapter was missing .I spent 5 weeks e-mailing until on 19t June it was agreed to send me the charger.As no receipt 3weeks later I asked to claim on the Insurance that I paid for. I was told the Insurance did not cover non delivery only covered breakage!!!All subsequent requests were ignored The charger was delivered on 1st Aug ie 83 day late ...Who has time for this frustration .????

DO NOT BUY FROM THEM

They never delivered the item and they kept my money i spent 4 months (since June) trying to sort it out and they have been completely unwilling to do so. Basically a bunch of thieves. I lost £220 buying from them do not make the same mistake

I bought a f 260 phone which when inserted card has no signal.
They Did not give refund and I can not do the return .
All my time I am writing with someone not honest" Dominik.w" from customer services.The phone I got without invoice.

They took £310 from me for a Sony phone. The phone was broken. I sent it back and now have do not have a phone or refund. Halifax credit card cannot help me under section 75. Where apprantly credit cards are a safe bet!!

I ordered a google wifi router 3 pack from them. The courier (Hermes, equally as bad as EGlobal) claimed it was left in a safe place. I never authorised it being left in a safe place since there isn't one where I live, and it was over £200. I stayed in the entire day awaiting delivery - my doorbell never rang. I contacted EGlobal who sent me a couple of standard messages saying they had logged the issue with the courier then eventually said the courier claim it was delivered 'as instructed' (I never gave such instructions) and so the case is closed. No refund, and I don't have what I ordered. Since this final email from them I have had no responses, they are ignoring me. They don't care about their customers in the least, only about taking money.
Keep in mind also that they are not in the UK, they are in China.

Ordered my product 3 weeks ago and it hasn't even shipped yet nor is customer service answering my emails.

I wanted to buy a Sony RX100M2 camera. On Amazon it was 550$, and here it was 370$. Scared by bad reviews, I also bought "shipping insurance". That seems to have also made the shipping much faster, as it was delivered from Hong Kong to North Carolina in 3 days. The camera came with a weird power plug (British?), but that did not matter to me as I have plenty of chargers for micro-USB. The camera looks and works normally, as a new camera should.

Complete Fraud

Avoid at all costs

Product never delivered to a central London office with 24hr reception. Nearly 2 months and no refund "waiting for product to be returned to warehouse".

I ordered a phone from this Company (order 5792274) but the phone was not as described on their website. I immediately informed them (via email and website form) that the phone wasn't as described hoping that I could exchange it for a different phone. Their policy is to respond within 1 to 2 days. Over a week later I've not had a reply despite repeatedly filling in their contact form. Now I just want a refund as it's plain they have no intention of doing the right thing.
Despite having a UK website I understand that they have no UK base and there in no way of contacting them by phone. They have an online chat but it is strangely for sales enquiries only. I've tried this on many occasions however and there has never been anyone online. On this basis I will reclaim the money via my credit card.
Good luck if you want to take the risk that they send the right product and you have no issues during the warranty period..........

Some time later I've been contacted and asked to login to my account to create a return request. Of course they know I don't have an account. More delaying tactics.......

Some time later.... despite their website saying that returns can be initiated by opening a support ticket (which I did several times) I'm told I now have to create an account then create a return request. I've done this now let's see what happens.....

Reply from Eglobal quote "if you are not happy with the item, you are always entitled to our money back return."......

Having accepted the offer of my money back I am then told I can oinly have the money back if I pay a 20% "re-stocking" fee despite the item not being as described. The UK consumer rights act 2015 states that if the goods are rejected in the short-term due them not being as described a full refund must be given. I've reminded them of this.............................

Eglobal UK (not a UK Company in any shape or form) are now refusing to refund........