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I purchased an HP maintenance kit at Enter Computers and I received the item 3 days after I placed my order. This is understandable since I am at NJ and they shipped it from their CA warehouse. I do not have any complaints from their service, they are in fact very helpful in placing my order. Yes, I would recommend them to a friend and would be buying from them again.

I ordered a printer from them that was advertised as new. Their web site said it was in stock. Then, I got a call saying that the printer was not in stock, but they could sell me two different parts that together would equal the printer I had ordered. I was skeptical, and thought about canceling my order, but their sales rep was pushy, so I accepted.

Then, months later, I needed service on the machine. I called the manufacturer to request service. They said this is a refurbished model. It was sold to me advertised as brand new. When I disputed this, Enter Computers then tried to convince me that the product was new, although I had clear written documentation from the manufacturer that the product was refurbished. They also tried to sell me a warranty on it to get me to accept the unit as is.

After many months, Enter Computers agreed to refund me roughly half of the difference between the cost of a new unit and a refurbished one. Otherwise I would have had to send the whole 300+ lb. unit back.

Basically this was a unique case and while I did appreciate that Enter Computers did not abandon the case and ultimately we agreed on a remedy, at the end of the day I ended up with a refurbished unit that I paid more for than I should have.

The scanner/printer arrived on time and in great condition. Customer support was great and provided tracking and installation help in a timely manner.

Free shipping was a plus and they had he lowest price around. We'll definitely use them again for our future needs!

Ordered a printer with this company and just came in 2 days

The merchandise arrived in 3 days well packed.

I received my monitor ViewSonic VX2433wm 24" on Saturday. I purchased it NEW (not overstock/bstock/refurb/as is,etc) from entercomputers. The box was in perfect shape, and had no damage whatsoever. As I was unpacking it, I noticed two large scratches on the monitor. These scratches were present before taking the plastic bag off, and I'm not entirely sure how this could have happened during shipping. It also looks like the sticker on the back of the monitor listing the model/serial number has been removed/replaced/tampered with. There were also fingerprints on the monitor bezel, as well as a small scratch/dent on the side of the monitor's plastic bezel. I understand damage in shipping can occur (but the condition of the box is perfect, and the items inside were packed in such a way that they couldn't have shifted) but fingerprints? Further the dent/scratch on the side of the bezel is telltale, I simply cannot see how this damage would have happened during shipping. The damage to the screen is also disturbing, as I don't see how this could have happened during shipping, the plastic wrapping the monitor was not punctured, nor were there any items that could have scratched the monitor.

This monitor was clearly damaged before shipping, and likely is not new as advertised.

I would be happy to supply photographs of the damage in question, and understand the sooner this is resolved, the better.

Let me know when I can expect a return shipment label and a RMA.

Look at the return policy, which explains why I haven't received a response (7 day deadline), and I may even be charged LABOR for damages? And I'm going to have to pay a 15% restock fee because my item is technically 'working'?:

General Instructions

A Return Merchandise Authorization or RMA must be requested within 7 days from the date your merchandise was received, any other returns/exchanges past the 7 day policy will not be granted. The package to be returned must be received in our warehouse within 10 business days of the RMA issue date.
If you encounter problems with your order and already past the 7-day return policy, please contact the manufacturer directly ( see Tech Support for manufacturer phone number and contact information).
All returns must be packed in the original manufacturer's box.
We will absolutely refuse any manufacturer's box(s) that has been written on, or has any extra tape or markings on it and are not from our warehouse and/or carrier.
Make sure you return everything that came with your merchandise, such as manufacturer's accessories, cables, guide books, and/or warranty cards (unfilled ), etc. Merchandise must be in mint condition. It cannot have scratches or any other damages. (Any unreturned or missing accessories will be charged to your account based on accessory's manufacture value.)
Please note: The item returned for any reason but non-working, (within 7 days from the date your merchandise was received ) will be subject to a non-negotiable 15% restocking fee plus shipping charges. Your return will be inspected by the Service Department upon receipt. The restocking fee is assessed based upon the condition of the item(s) and determined also by the Service Department.
SHIPPING CHARGES ARE NON-REFUNDABLE
Also note: Once we receive the package, you will receive an e-mail acknowledging receipt and letting you know how long it will take to process the exchange. Please allow 5-7 business days for inspection once your package arrives.

If your merchandise is defective please call the manufacturer and get a case number. Follow the troubleshooting procedure first before calling Enter Computers ( see Tech Support for manufacturer phone number).
Defective Return is subject for replacement or exchange unless otherwise noted by the Case Manager.
If you wish to have a refund, there will be non-negotiable 15% Restocking fee plus freight charges which will be deducted from your credit.
Enter Computers will verify serial numbers and claimed defects prior to shipment of replacement unit or credit. Item(s) not found to be defective will deduct a charge of $75.00/hr minimum of 1 hour labor from your credit.
Missing or damaged items due to via shipping will be replaced or exchanged only.

This policy along with the number of people claiming they were sent refurbished/damaged/rebaged items seem to go hand in hand. I mean, I'm now essentially stuck with a monitor that isn't new, never actually received the product I ordered, and if I DO send it back (if I ever receive any contact from entercomputers, it's now been two days...) I'll likely end up getting hit for $80 to the entire purchase price of $188, as I'm guessing they can just claim the damage happened on my end, and charge me for all of it. What a great scam. Can't you see how that return policy is built to cover their behinds after they send out damaged/repaired goods and folks want a full refund?

Knew I should have put this one on the AMEX. Point blank, look at all the other folks claiming this same issue, refurbed/repaired goods sold as new, and then a little to no help from entercomputers.com


UPDATE:

After posting these reviews, enter computers found that Viewsonic had accidentally sent them a used monitor rather than a new one. They offered to replace the monitor, but I took a refund instead.

The matter is resolved (and was resolved promptly after posting this review), and all I can speak to is to the condition the monitor was received, that I did receive a full refund, and point a prospective shopper to other reviews, many of which are positive.

I ordered an HP G4050 Scanner from Enter Computers. It was the lowest price anywhere AND had free shipping. I received it today, and it came in the expected time frame based on where it was shipped from.

It came in a factory sealed box inside a shipping box. There could have been a little more packing material in the shipping box, but it was basically double boxed so no worries. Everything that was supposed to be included was in there. The 35mm negative carrier was missing, but there was an extra medium format carrier so I believe this was an error from HP, not the reseller.

I have not tried it out yet, but since this review is of the reseller and not the product it looks to me like any future problems would not have anything to do with Enter Computers. Based on that I would not hesitate to recommend them.

I ordered a printer from EnterComputers.com on May 26th 2009, it was to ship on the 27th and arrive to my office on June 1st. This did not happen. When I called FedEx on June 1st and gave them the tracking number emailed to me on the 27th they said they received no such package. I called EnterComputers.com they said it was that they found out that it was backordered just moments ago. I was pushed to wait at least a week maybe more until they got more inventory and they would not answer why I had not been told about it being back ordered at anytime during the week since my order. They refused to upgrade my shipping or compensate me in any way. One thing EnterComputers.com did not forget was to bill my credit card in full on May 27th.

We searched online and found that this business has an active Facebook page with 52 followers. From our experience this can indicate that the business is either not actively engaged with online communication or is new and growing. We have discovered that this business has SSL (secure sockets layer), which means that this business handles your data, such as personal information or credit card details, with secure connection. We found that the domain for this business is older than two years which could be an indication that this is a trustworthy business with an established customer base and experience in their field.