FamilyTime

3.8 / 5

FamilyTime

familytime.io
24 Reviews
3.8 Average
The main metric, showing how trustworthy is the business. Calculated using proprietary rating algorithm based on the AI, analyzing 25 different parameters.

3.8 / 5

Trust Score

2.1

Reviews

5

Social

5

Featured

4.5

Technical

Is familytime.io legit?

  • Many trusted websites are linking to this site
  • The SSL certificate is valid
  • This website has existed for more than 3 years
  • Facebook account found with large audience
  • The company has an ANDROID app
  • The company has an IOS app
  • We found several negative reviews about this site
  • Instagram account not found
  • Business not mentioned on Wikipedia
  • Pinterest account not found
  • Linkedin account not found
  • Twitter account not found
  • Youtube account not found
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24

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2

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Familytime.io Review

FamilyTime is a leading parental control app for Android Phones iPhones Android Tablets iPadsand Fire OS devices Monitor and track your childs phone activity and limit screen time

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Last update: Thu, Mar 10, 2022 3:10 AM

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Familytime.io Reviews & Complaints (24)

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delivery

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customer service 4 /5

on-time

I can see exactly where my kids are, block any apps I don't want them to use (a feature I am in and out of multiple times a day) monitor calls and texts, and tons of other stuff! Plus they have fantastic customer service!! After trying multiple parental control apps I liked this one the most. It is on all my kid's phones. I would highly recommend it!
5

3 years ago

review by Jessica F.

#delivery(5/5) #price(5/5) #quality(5/5) #customer service(5/5) #on-time(5/5)

This guys are thieves, this app doesn't work as advertised and for me didnt work at all, they use shady ways to get people to give 5 stars reviews for a discount but when the app doesn't work they will tell you its non refundable. After posting a negative review they said to go to the chat for "refund on the spot" but the chat 1st send me to billing later told me due to technical problems it may take few weeks & after insisting said 24hr. 24hrs passed no refund, they say they have billing problems again and now its 48 hrs. Looks like they just keep coming with excuses not to refund. Liars!
2

3 years ago

review by Rave Y.

#delivery(3/5) #price(3/5) #quality(3/5) #customer service(3/5) #on-time(3/5)

Familytime isn't working don't bother to waste your money it's wont work and you won't be refunded instead use Solutionhackedteam Phone Spy App and have access to your target iPhone with just the phone numbers only without you needing the iCloud information Solutionhackedteam Phone Spy App www . Solutionhackedteam . Com
2

3 years ago

review by Daniel G.

#delivery(3/5) #price(3/5) #quality(3/5) #customer service(3/5) #on-time(3/5)

I had high expectations. This app didn't work from the beginning. I installed on my son's phone but I never saw any of the promises they make on their website. My husband was able to view installed apps intermittently but we were never able to control the apps as promised. From the app on my phone I was never able to see his contacts, messaging, installed apps, location, or anything else. I was able to pause his phone, but then we had to uninstall the app from his phone to get it to un-pause. I requested a refund within days of purchasing the app only to find out that, since I utilized the discount, I wasn't eligible for a refund. AVOID THIS COMPANY LIKE THE PLAGUE.
1

3 years ago

review by Karyl S.

#delivery(3/5) #price(3/5) #quality(3/5) #customer service(3/5) #on-time(3/5)

Unfortunately it does not work "seamlessly" with iOS. Most of the monitoring and filtering are not available on iOS due to (in their words) Apple's privacy issues. This is not mentioned on the web site. After trying to make it work and speaking with tech support, I requested a refund and was told because I had chosen some kind of "discount" rate, I wasn't allowed the free trial so there was no refund (??!). Of course, it was their discount code on their web site with no mention that it was non-refundable. On an iPhone, it basically does location finding (which I couldn't make work either because it kept wanting me to set up more areas) - which can be done with Apple Find My app and Google maps for free, and I could set up screen time (again can be done free through apple Family Time). But monitoring texts, emails, contacts, calls etc. - this can't be done. I don't see how this was rated as high as it says... Avoid this one. Look at Bark instead (friend recommendation).
1

3 years ago

review by Jerrilynn L.

#delivery(3/5) #price(3/5) #quality(3/5) #customer service(3/5) #on-time(3/5)

Downloaded and paid for the app on my daughters phone. Didn't realize until 2 hours later that some of the features were only available for Android operating systems. Contacted them within 3 hours of purchase asking for a refund. I was refused with a link to their refund policy, which covers just about any situation whereby one would be entitled to a refund: The child phone does not have Internet access (no money left on the target phone account, temporary service interruption, roaming-related problem, etc.). The carrier is changed by a child phone which leads to the loss of Internet connectivity and consequently improper functioning of FamilyTime application. Update of operating system. child device was reset to original factory settings. The customer does not follow the installation guidelines of our customer support team. The customer does not accept technical assistance. The customer does not have access to the child phone or does not know the password to unlock it. The child device runs unsupported operating system. The following Operating Systems are NOT supported: Symbian Belle, Windows Phone, Windows Mobile, BlackBerry 10 or Bada (FamilyTime supports iOS and Android only). Personal reasons (I've changed my mind, I've made a purchase by mistake, Software was not used, etc.) Customers who have opted-in in any kind of promotion/discount offer are not eligible to avail refund. So is my review and the regret of dealing with this company. My purchase confirmation Order ID: FAM200127-3694-73824
1

3 years ago

review by Stefania S.

#delivery(3/5) #price(3/5) #quality(3/5) #customer service(3/5) #on-time(3/5)

This App is brilliant. It runs smoothly and provides all the basic security features I need. The premium version gives more in less money as compared to other parental control apps out there. Lessens your worries whenever your kids are out and about. This app has survived one phone upgrade to software releases and countless attempts by my children to bypass the app.
5

3 years ago

review by Hf C.

#delivery(5/5) #price(5/5) #quality(5/5) #customer service(5/5) #on-time(5/5)

family time screwed me up got my money and fail to grant me access to my target phone as promise and i wasn't refunded . don't believe the sweet words about this site . Don't believe this website
2

3 years ago

review by Jessica M.

#delivery(3/5) #price(3/5) #quality(3/5) #customer service(3/5) #on-time(3/5)

UPDATE: STILL NO REFUND AFTER TWO MONTHS! AVOID THESE SCAMMERS!! I stopped using this app a while back ago as the most of it functionality is now implemented by the free Google FamilyLink, and just found that they renewed my annual subscription and charged another year even without sending a courtesy notification prior to the renewal. Now they are telling me that the refund will take them 15 -- 21 working days to proceed. Be warned.
1

3 years ago

review by Gleb K.

#delivery(3/5) #price(3/5) #quality(3/5) #customer service(3/5) #on-time(3/5)

Please don't subscribe to this family time website. It is a scam. Am awaiting a refund since August 2019, they keep promising "you will be refunded within the next 2-5 working days". Don't avail of the free trial because that's how they suck you in. When I looked for their company location address to write to them to get my refund, they eventually told me they were based in Tokyo but then I found out it was China. They are fraudulent.
2

3 years ago

review by Sheelagh B.

#delivery(3/5) #price(3/5) #quality(3/5) #customer service(3/5) #on-time(3/5)

I am a great supporter of digital parenting and believe that kids need guidance and supervision by the parents now more than ever. After looking and trying a lot of different apps I have found the perfect one. I am calling it the perfect one because it has a lot of different options. It is compatible with the latest technology and runs smoothly. Above all the customer support is efficient and responsive too. thumbs up!
4

3 years ago

review by Hershellebinny B.

#delivery(4/5) #price(4/5) #quality(4/5) #customer service(4/5) #on-time(4/5)

Very similar experience to those described below. If the same thing happens to you, keep your correspondence and request a charge back on your credit card. Don't let them steal your money. The app has never worked despite being installed exactly according to instructions. They stuffed me about for 11 days telling me that someone would respond within 24-48 hours' before finally admitting it was an iOS issue. When I asked for a refund they refused because I'd used a coupon code offered as standard on their site. This is despite never delivering the service. A total scam.
2

3 years ago

review by Stacey F.

#delivery(3/5) #price(3/5) #quality(3/5) #customer service(3/5) #on-time(3/5)

The app did not work at all. Despite many interactions Family Time kept saying to use bug fixes. After 2 days they would not refund my money as they said I got a premium package. Literally threw $40 in the garbage. Awful company. Find another way to protect your kids as I believe this is a scam.
1

3 years ago

review by Sandra N.

#delivery(3/5) #price(3/5) #quality(3/5) #customer service(3/5) #on-time(3/5)

i bought this and its not working as advertised through their ads . don't believe this company they are nothing but a group of scammers . you wont be refunded if this fails to work as i was not refunded either when its fails to work
1

3 years ago

review by Lucas N.

#delivery(3/5) #price(3/5) #quality(3/5) #customer service(3/5) #on-time(3/5)

They are cheaters, don't even try their app. Go with google's app, which is a FREE app and much more robust. They have charged me £79 for this year, after I asked them to cancel my subscription last year itself. I approached them on the same day and opened a ticket (Jan 4th). They are making so many nonsense excuses for the last 3 months. Note that, they are not reachable on any phone lines. You can only reach their support team on Chat. On chat, they claim that the chat is only for support and instead suggest you send an email to refund-team. The funny part is, one of the support team members will reply back to your email saying the request is in progress. The support team is full lies and very disgusting. My honest suggest is, just AVOIDDDD the app.
1

3 years ago

review by Dhamresh K.

#delivery(3/5) #price(3/5) #quality(3/5) #customer service(3/5) #on-time(3/5)

This app is not working as claimed ,i used this and its not working and i was not refunded . Familytime wont work dont waste your money on it . i tried Hacking Clubs Full Phone cloning and its works perfectly was given full access of my Target . Try - H a c k i n g c l u b s . c o m
2

3 years ago

review by Sam K.

#delivery(3/5) #price(3/5) #quality(3/5) #customer service(3/5) #on-time(3/5)

I paid for one year of their service in December of 2018. The app didn't work correctly on one of my children's cell phones, so I told them to just cancel the service. I did NOT ask for a refund for that year. A year later... I was checking my credit card bill for December 2019 and saw that they billed me for another year!!! I contacted their customer support email that very same day, asking them to cancel my service and give me a refund for this new charge. After all, I hadn't used the service at all during the previous year that I paid for. It is now February 7th and I've contacted them a dozen times since then, and they still have NOT given me a refund! They are ROBBING ME. Every time I contact them, each representative simply replies with a standard BS answer.
2

3 years ago

review by Brent H.

#delivery(3/5) #price(3/5) #quality(3/5) #customer service(3/5) #on-time(3/5)

In the past months, my daughter has been sneaking out at night. Thankfully we caught it and talked to her. But just talking did not work. Then I came across this app. I use the Geofence feature and now whenever she steps put of the house I can know. So this app has really worked for me. Thanks!
4

3 years ago

review by Hazel C.

#delivery(4/5) #price(4/5) #quality(4/5) #customer service(4/5) #on-time(4/5)

I used the app for a year, then cancelled my account with them. They charged me for the app again this year, even though I had cancelled last year. I am still waiting for a refund, and it's been months since I asked for the refund. I have emailed the company 6 times to inquire about the refund, and each time I get a canned response back. Then they send a follow-up email to ask if I'm satisfied with their response. Guess what - the link to click if I'm unsatisfied and want to give feedback is broken! The link to click to say you're satisfied works just fine, though.
1

3 years ago

review by Joan M.

#delivery(3/5) #price(3/5) #quality(3/5) #customer service(3/5) #on-time(3/5)

No refund policy for the free trial. They take your money and refuse to give it back. I trialled the product and quickly saw that it was a very poor app. I became worried when there was no way to cancel online. Contacting customer service just got the same response as reported in so many other reviews. Very disappointed that I got sucked into this scam. Please don't make the same mistake.
1

3 years ago

review by Dave T.

#delivery(3/5) #price(3/5) #quality(3/5) #customer service(3/5) #on-time(3/5)

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Usually stable businesses have more than 5 authority websites mentions, this one has 80 authority websites mentions and 7 mentions in other websites

Familytime.io Review

FamilyTime is a leading parental control app for Android Phones iPhones Android Tablets iPadsand Fire OS devices Monitor and track your childs phone activity and limit screen time

Familytime.io Customer Service Contacts

No contact details for this company.

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