FirstPort

3.7 / 5

FirstPort

3.7 Average
The main metric, showing how trustworthy is the business. Calculated using proprietary rating algorithm based on the AI, analyzing 25 different parameters.

3.7 / 5

Trust Score

2.8

Reviews

3.3

Social

5

Featured

4.5

Technical

Is firstport.co.uk legit?

  • Many trusted websites are linking to this site
  • The SSL certificate is valid
  • This website has existed for more than 3 years
  • Linkedin account found with large audience
  • Twitter account found with large audience
  • Youtube account found with large audience
  • We found several negative reviews about this site
  • Facebook account found but audience is small
  • Instagram account not found
  • Business not mentioned on Wikipedia
  • Pinterest account not found
We check all genuine customer reviews and show the number of approved and rejected reviews. All fake or false reviews are excluded from the Reviews Score.

Reviews Analysis

10

reviews

vs

0

AI declined reviews

0%

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Based on 11043 reviews

Smart.Reviews

3.7

10 reviews

Mamma

2

13 reviews

Reviews io

2.06

48 reviews

Trustpilot

3.5

10972 reviews

Firstport.co.uk Review

Welcome to FirstPort We’re here to make sure the building you live in is safe clean and comfortable From big jobs to small ones we’re here to help you

Firstport.co.uk Customer Service Contacts

No contact details for this company.

Last update: Wed, Mar 9, 2022 1:06 AM

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Firstport.co.uk Reviews & Complaints (10)

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delivery

price

quality 1 /5

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customer service

I could cry!!! There are no direct numbers for ANYONE just one person taking calls and raising "tickets" for enquiries. I have missed the completion dates on the sale of my house because of this terrible company and no matter how many "tickets" are raised or emails sent they still have not responded. We did managed to get an answer once but they then failed to attach the documents needed!!! There are no internal processes for quality assurance, no timeframes for when customers are answered and the fact you cannot speak to any management is appalling. The funniest thing is that they are more than capable of sending me a bill for next year but not capable of anything else. Beyond disgusted
1

2 years ago

review by EliseCooper

#quality(1/5)

Crooks and Thieves. This company is a scam and they are liars. They will do anything to steal your money!
1

2 years ago

review by TheRaymonds

Terrible property management company. Should remove "management" from their title as they don't actually manage to do much. Even having Sky installed is too much for them to cope with, shame I'm stuck with them.
1

3 years ago

review by Neil John Alvarez

They are more like loan sharks. They have contacted me to request 2 years’ worth of money in a new property, even though the previous owners paid this. Luckily my solicitor verified this and I have a proof of statement. Beware of these thiefs.
1

3 years ago

review by M. T.

Worst worst worst company - avoid at all costs... If I had known what I know now about this ‘management company’ I wouldn’t have bought my flat. Don’t expect to be able to speak to anyone on the phone, as I write this I called at 9am on the dot and 38 minutes later still on hold, this is the 4th day in a row trying to speak to someone!
1

3 years ago

review by T. R.

I am so sorry to read complaints about your company. So I am pleased to change all that and say the staff at Ingress Park, led by David Tugwell, do a wonderful job, often in difficult circumstances. To all our hard working staff (ground, maintainance, cleaners) and to those in the office and effectively on the front line I would like to say a big thank you.
5

3 years ago

review by G. D.

The staff at First Port West Hendon are rude and ignorant they do nothing you have to constantly complain for them to do anything why don't you do a survey and you will see just how bad First Port are that's if you can get any residents to take part
1

3 years ago

review by S. J.

I have lives under their management for 3 years, with multiple concerns which were escalated, and never acted on; multiple formal complaints, with no outcome. No hot water in the winter with a manager on site who locks herself in the office and never acts on concerns raised, saying nothing had been reported to her. AVOID! COMPANY lacking of moral and ethical principles
1

3 years ago

review by Resident Royal Victoria

I am giving 1-star review because it wouldn't allow me to give them a 0!. 1- It is not a company to be trusted. They work to rip you off, that is all. 2- My building has been ruined since they took over and I will mention only a few things of MANY. Rooftop ruined because they are not bothered in YEARS to take care of it ( irrigation system not working, plants dead, plants not replaced, dirty floor, not cleaning at all and we keep paying for this monthly ) There is CERO maintenance in the building, light bulbs missing in the lift, more than 10 light bulbs are just off and never replaced, frames from reception stolen and not replaced, cleaning is non-existing, bin area is disgusting, they decided not to do jetwashing anymore by our entrance and there is pee and dog poo constantly, carpet ruined and never replaced. Window cleaning has been a joke, it happens whenever it suits them, but we still pay for it. The lift is constantly out of service, ongoing issue. The terrible smell from the bin area come all the way to the lifts and reception, we mentioned this several times and no one cared. They constantly change staff and there is no handover in between them, therefore everything is constantly behind. I have emailed several times about all issues and they keep ignoring me for years. I wish I could attach pictures so whoever is reading this review will think twice before buying a property with this company who does not care about anything. First Port you should be ashamed of your services while we pay you in full.
2

3 years ago

review by Deleted User

We searched online and found that this business has an active Facebook page with 960 followers. From our experience this can indicate that the business is either not actively engaged with online communication or is new and growing. We have discovered that this business has SSL (secure sockets layer), which means that this business handles your data, such as personal information or credit card details, with secure connection. We found that the domain for this business is older than two years which could be an indication that this is a trustworthy business with an established customer base and experience in their field. We discovered that this business uses Twitter for networking with their clients and promoting company news and updates. This business has a Youtube channel, which means they upload videos related to their business for their customers to see. Youtube is a great platform to engage audience and show what happens behind the scenes.
4

by Smart.Reviews

Firstport.co.uk Review

Welcome to FirstPort We’re here to make sure the building you live in is safe clean and comfortable From big jobs to small ones we’re here to help you

Firstport.co.uk Customer Service Contacts

No contact details for this company.

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