Sofa Max Highest Quality Sofas Beds Furniture Settee Sofa Store Shop Sofa Max Brands Outlet
4.9 / 5
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4.7
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5
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5
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5
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NON VALIDATED REVIEWS
Usually stable businesses have more than 5 authority websites mentions, this one has 12 authority websites mentions and 0 mentions in other websites
Based on 70 reviews
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4.9
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Furnimax.co.uk Review
Sofa Max clearance partner and factory outlet for the worlds leading brands of sofas beds and furniture Including Natuzzi La-Z-Boy and Charles Morgan
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Last update: Wed, Mar 9, 2022 2:30 AM
#delivery(5/5) #price(5/5) #quality(5/5) #customer service(5/5) #on-time(5/5)
#delivery(5/5) #price(5/5) #quality(5/5) #customer service(5/5) #on-time(5/5)
We were recommended Furnimax by two friends
We ordered a Nutuzzi settee back in November with an agreed Delivery date 14 weeks later. We were told this was the maximum it would be and would likely be a little earlier. After 14 weeks, we still did not have a delivery date and neither did Furnimax - Nutuzzi could not confirm it, this went on for two weeks at which point I was going to cancel the order which Tim (the manager) fully accepted and understood my stance. The suite was finally delivered after 16 weeks.
The delivery guys were the best I’ve ever had and taking the old suite out was not a problem.
The next day I called Furnimax to say the suite was much softer than the one in the shop and the leather was all creased. Within 2 hours of sitting on it it looked as if it was ready for the skip. Tim had Castellan come out to check it within a week and they said it was fine and as spec.
At this point Tim could have just left it, but he did not. He accepted I was not happy with it – then spent the next 11 weeks getting Nutuzzi to send new foam to sort the problem and after 3 attempts this was finally installed by Gary, an Independent installer who was fantastic.
I appreciate this makes us sounds like moaners but that was not the case – having spent many thousands on a suite I expect it to be as the one I sat on in the shop and the creasing of the leather on the seats made it look really poor.
We are finally happy with the settee and that is all thanks to Tim. Without him I'd have happily returned it and gone elsewhere and undoubtedly paid more for a similar suite .
I would happily recommend Furnimax and Tim especially but I won’t be buying Nutuzzi again. The price we paid was a lot of money but about two thirds of the price elsewhere that we had looked at.
The delivery guys were great and Tim’s customer care and perservance is second to none. Not once did he make inflated claims and was willing to tell me exactly what he knew.
And in the last week some friends have visited Furnimax and purchased a suite. It was not a Nutuzzi .
#delivery(4/5) #price(4/5) #quality(4/5) #customer service(4/5) #on-time(4/5)
Literally got off the phone with one of their so called 'Salesmen' (ASH). After making an offer for a velvet sofa and 1 seater the previous day. He then called me today (the day after), to tell me that the set which I was in the process of purchasing has now been sold! A Very interesting outcome, seeing as ASH had sent me an invoice after we chatted with him and agreed on a fee.
I initially inquired about a 2 seater, but he 'went to check' and it was out of stock, hence my decision on the 3 seater. The only positive is he offered me the same price for the 3 as the initial price of the 2 seater, he even tried to offer me a footstool for an extra £199 or so.
I called their 'Sales Team' which is supposed to be available until 10pm, in order to make a payment. I was told that it would all be taken care of the next day with no problem. ASH then called today to say another 'Sales Team' member had sold our couch to some man who came in and paid cash!!
Furnimax claims to have several 'HAPPY' customers, but I am certainly not one of them. What a waste of time! I guess it must all be about cash. Well done Furnimax, well-done ASH for CASH. I hope you made your sales target and got your bonus!
#delivery(3/5) #price(3/5) #quality(3/5) #customer service(3/5) #on-time(3/5)
Update Months on my sofa is still superb
#delivery(5/5) #price(5/5) #quality(5/5) #customer service(5/5) #on-time(5/5)
Usually stable businesses have more than 5 authority websites mentions, this one has 12 authority websites mentions and 0 mentions in other websites
Furnimax.co.uk Review
Sofa Max clearance partner and factory outlet for the worlds leading brands of sofas beds and furniture Including Natuzzi La-Z-Boy and Charles Morgan
Furnimax.co.uk Customer Service Contacts
No contact details for this company.
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The delivery men were very helpful - there was a mix up with the rug as the wrong one was being delivered but they were very patient whilst we were sorting out the misunderstanding regarding the rug and Furnimax did everything possible to make sure we received the right rug. It arrived the following day by courier so when I came home from work that evening it was in place and finished off my lounge perfectly.
It was a pleasure dealing with Furnimax would recommend all our friends and family who are thinking of buying new sofas to visit . It was well worth the trip to Accrington!
3 years ago
review by Angela Grimshaw
#delivery(5/5) #price(5/5) #quality(5/5) #customer service(5/5) #on-time(5/5)