4.8 / 5


4.8 Great
The main metric, showing how trustworthy is the business. Calculated using proprietary rating algorithm based on the AI, analyzing 25 different parameters.

4.8 / 5

Trust Score









Is legit?

  • Many trusted websites are linking to this site
  • The site has mostly good reviews
  • The SSL certificate is valid
  • This website has existed for more than 3 years
  • Facebook account found with large audience
  • Instagram account found with large audience
  • Linkedin account found with large audience
  • Business not mentioned on Wikipedia
  • Pinterest account not found
  • Twitter account not found
  • Youtube account not found
We check all genuine customer reviews and show the number of approved and rejected reviews. All fake or false reviews are excluded from the Reviews Score.

Reviews Analysis





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Based on 27062 reviews



8 reviews

Reviews io


19 reviews



1 reviews



27034 reviews Review

On-trend furniture lighting accessories for every room and every person in your home UK delivery finance options available Customer Service Contacts

Unit A, Trident Business Park, Neptune Way, Huddersfield, HD2 1UA, United Kingdom

Last update: Wed, Mar 9, 2022 1:37 AM

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delivery 4 /5

price 5 /5

quality 5 /5

refund 3 /5

customer service 5 /5

Bought a flat pack chest of drawer the price was good and the quality was also excellent took me nearly a day to put it together but I think it was because of the study and rigid completed drawers are really happy with them

3 years ago

review by Malcolm Rae

#price(5/5) #quality(5/5)

Contacted me to let me know what time my bed would be delivered. Delivery guy was friendly & the bed was reasonably easy to put together & looks lovely ? would definitely recommend this company.

3 years ago

review by Sue


I ordered the Sky Bunk beds for our spare bedroom for when our grandchildren have sleepovers. Although the beds took much longer than the quoted 1.5 hours to build I am very pleased with the end result. They are sturdy and look very attractive. Our grandchildren are thrilled with them.

3 years ago

review by Mrs Murray

I love the ottoman from Furniture 123. It holds a lot of things and is a really nice piece of furniture. It also matches my bed and goes well in the bedroom. All round excellence. It was well packed and arrived on time as well.

4 years ago

review by Christine Nicola

Dear Director of Furniture123, The service received by your delivery company, the false information provided by your website and the wrong information from you managers on now 4 occasion On the phone together with emails sent in error has lead me to seek compensation for the stress, 3 days now 4 days had to take time off work and write to you place a formal complaint. I have been tying to get the bed I purchased delivered. It is appalling. My partner and I have been left sleeping on the floor and sofa now for a week. I purchased a bed and mattress from you on Sunday (a week ago.) It stated delivery for both items Wednesday. I took day off work. I’ve also spend hours trying to call and get call backs from your company. You have taken my money and not supplying the goods. 1. Email saying bed frame and mattress coming 2. Text saying mattress coming Thursday instead of Wednesday. Cross because now had to take more time off work. Delivery charged refunded due to error. 3. Phone call wednesday at 7pm from the driver saying delivery not coming taco Meter running out. But reported it was us who rebooked. 4. New date of delivery would be Monday and another £30.00 refund for in convenience. I call back the same day to speak with staff and was told there has been a change it is now Tuesday. Not happy. Thursday awaiting a manager call at 4/5pm but no one rings. 5. Friday I chased 3 times managers call and get a firm date. Eventually customer advisor aNd manager confirm direct with Arrow link that they spoke to manager and it is priority for Monday and noted evening delivery on Monday. I would get a text Saturday. No text received. 6. Now it’s Monday I received a text saying Tuesday delivery 7.00-9.00. Really does your company continue to lie they have spoken to Arrow link or is it really the Arrow link company. This is all such a waste of time and so stressful. I am seeking how to complain to the omnibudsman, trading standards and watchdog. I am totally appalled and expect a phone call back today. I have little faith in your company. Do not buy anything from them they can deliver it Sent from my iPhone

4 years ago

review by Deleted User

#delivery(3/5) #refund(3/5)

I ordered a mattress recently but unfortunately the supplier sent the wrong size. When I spoke to furniture 123 there customer service was excellent. They kept me Informed at all times regarding replacement of my mattress

4 years ago

review by Julie Maufe

#customer service(5/5)

I have had 2 pieces of furniture from them. Both were well made, good value and speedily delivered. With one of the pieces they unwrapped it for me to inspect and took away the packaging. Very pleased.

4 years ago

review by Heather Haigh

We found that this business has an active Facebook page with 10379 followers. From our experience this can indicate that the business is trustworthy and popular among people. We have discovered that this business has SSL (secure sockets layer), which means that this business handles your data, such as personal information or credit card details, with secure connection. We found that the domain for this business is older than two years which could be an indication that this is a trustworthy business with an established customer base and experience in their field. We found that this business has an Instagram page, where they communicate with their customers using images and videos. This is usually an indication that the business has some visual aspects that it wants to showcase.

by Smart.Reviews Review

On-trend furniture lighting accessories for every room and every person in your home UK delivery finance options available Customer Service Contacts

Unit A, Trident Business Park, Neptune Way, Huddersfield, HD2 1UA, United Kingdom

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