Gap

4 / 5

Gap

gap.com
36 Reviews
4 Great
The main metric, showing how trustworthy is the business. Calculated using proprietary rating algorithm based on the AI, analyzing 25 different parameters.

4 / 5

Trust Score

2.4

Reviews

5

Social

5

Featured

5

Technical

Is gap.com legit?

  • Many trusted websites are linking to this site
  • The EV SSL certificate is valid
  • This website has existed for more than 3 years
  • Facebook account found with large audience
  • The company has an ANDROID app
  • The company has an IOS app
  • We found several negative reviews about this site
  • Instagram account not found
  • Business not mentioned on Wikipedia
  • Pinterest account not found
  • Linkedin account not found
  • Twitter account not found
  • Youtube account not found
We check all genuine customer reviews and show the number of approved and rejected reviews. All fake or false reviews are excluded from the Reviews Score.

Reviews Analysis

36

reviews

vs

0

AI declined reviews

0%

NON VALIDATED REVIEWS

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Prenatal prenatal.nl
1 review
5 5

Trust score (5/5)

Bestel alles wat je nodig hebt voor jouw en je baby online bij Preacutenatal Groots assortiment Gratis thuisbezorgd vanaf 30- Laagste actieprijsgarantieLaagste actieprijsgarantie

Reima reima.com
1 review
5 5

Trust score (5/5)

Groumlszligte Auswahl funktioneller Kinder Outdoor Bekleidung Designed und getestet in Finnland Kostenloser Versand ab 70euro kostenloser Ruumlckversand

Gap gap.co.uk
1 review
5 5

Trust score (5/5)

Shop womens and mens apparel maternity clothes and kids and baby clothes at Gap online Find the perfect pair of jeans t-shirts dresses shoes accessories and more for the whole family

Bobux bobux.co.uk
1 review
4.9 4.9

Trust score (4.9/5)

Bobux is your official baby and toddler shoe store offering the best shoes that your kids039 feet deserve Shop today

Happy Feet buyhappyfeet.com
1 review
4.9 4.9

Trust score (4.9/5)

Happy Feet was Started in 1996. We Provide the Highest Quality and Most Comfortable House Slippers & Shoes for Babies, Children, Men and Women in the World.

Limeapple limeapple.com
1 review
4.9 4.9

Trust score (4.9/5)

Shop unique Girls Clothing online featuring boutique limited edition tees active swimwear and active separates 5 meals given for every item sold

Matching Family Outfits - Mothers Day Gifts Fathers Day Shirts coleandcoddle.com
1 review
4.9 4.9

Trust score (4.9/5)

Get the newest matching father and son matching outfits shirts baby onesies and more Shop the trendiest newborn boutique for matching family outfits perfect for dads moms baby shower gifts holiday presents for Father39s day and Mother39s day Halloween Christmas and every special occasion for your family

Heirloom Designer Baby Newborn Clothes babybeauandbelle.com
3 reviews
4.9 4.9

Trust score (4.9/5)

We create heirloom-quality garments for the most treasured moments in your baby39s life Our handmade baby clothes have been cherished by families since 1989

The bonnie mob thebonniemob.com
19 reviews
4.9 4.9

Trust score (4.9/5)

British designed clothes for babies and children specialising in organic cottons & knitwear. Ethically traded clothes. Fun colourful designer baby & kidswear.

Kids Fashion Store - Party Clothes Toddler Baby Birthday Dresses pinkblueindia.com
2 reviews
4.9 4.9

Trust score (4.9/5)

Kids Party Dresses - Shop Online for Baby Party Dresses in India Designer trendy collection of kids frocks gowns Custom onesies baby headbands

Usually stable businesses have more than 5 authority websites mentions, this one has 10 authority websites mentions and 0 mentions in other websites

Based on 1141 reviews

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4

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4

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3.81

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Gap.com Review

Shop casual womens mens maternity kids baby clothes at Gap Our style is clean and confident comfortable and accessible classic and modern Find the perfect pair of jeans t-shirts dresses and more for the whole family

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Last update: Wed, Mar 9, 2022 12:18 AM

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Gap.com Reviews & Complaints (36)

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delivery 3 /5

price 3.3 /5

quality 4 /5

customer service 3.2 /5

on-time

Gap.com truly is perfection when it comes to online shopping. My orders always arrive on time and customer service is excellent! The return process is so easy and fast too. They seriously couldn't do it any better! Thanks Gap!
5

3 years ago

review by Julie B.

#delivery(5/5) #price(5/5) #quality(5/5) #customer service(5/5) #on-time(5/5)

I am unable to get my sister's requested birthday gift to her on time because of the stupid cheap shipping method Gap.com uses, and I got no help from the jerk in customer service who canceled my order without telling me. I ended up hanging up on the idiot and calling back in to get another customer service person. She was a bit more helpful, although I wanted to scream at this point because she kept hinting that I should thank her for giving me free shipping (all orders over $50 get free shipping online now anyway, so I have no idea why the heck she was so weird about it.) I honestly have never been so frustrated by "customer service" people before in my life. I have had lost packages, misdelivered packages, late and lost items; but the companies I was dealing with would actually work with me to fix the situation. The Gap customer service people are really bad, and the company should stop with this cheap delivery company (it's LaserShip, which actually runs like Uber with independent contractors....who often seem to steal packages.) I honestly have never been so frustrated with an online buying experience. Thanks for everything Gap! The party is Saturday, so I have to go out on Black Friday to get her birthday gift. Oh, and thanks for the 10% off coupon to use on my next order. I can't even begin to imagine why they thought sending me that as an apology would be a good idea. It just made me furious. Hopefully my facebook and twitter posts will spread the word a bit about this horrible company.
1

3 years ago

review by Lauren S.

#delivery(3/5) #price(3/5) #quality(3/5) #customer service(3/5) #on-time(3/5)

I really like this store! They have a large selection in all categories, at fairly affordable prices and good quality products. So far there is always everything you need - quite fast shipment, quality in line with expectations, good price, and cheap shipment (about 2-5 dollars). I will definitely order something again. I recommend shopping in this store.
5

3 years ago

review by Bella C.

#delivery(5/5) #price(5/5) #quality(5/5) #customer service(5/5) #on-time(5/5)

I placed an order on Gap.com...Unfortunately the account had an former address that was pulled over onto the order...I made several requests to have the address updated...They refused to correct it due to "it's too far in the shipping process, sorry" well that was bull stuff since I next contacted UPS after the tracking number was available and they stated that Gap could have sent a message to UPS to update the ship to address....Long story short my order is now sitting at an address that I haven't lived at in 3 yrs...Hope the person there likes the shoes!!!!!!!!! Gap customer service stinks
1

3 years ago

review by Kathy C.

#delivery(3/5) #price(3/5) #quality(3/5) #customer service(3/5) #on-time(3/5)

Firstly, GAP/BR/Old Navy has one of the most stremlined, awesome online return processes. And, as an avid shopoholic, I think that says a lot, when compared to JCrew or Madewell or other retailers. The quality can be hit or miss on a number of pieces, especially tops. Jeans are great. I wish they would go back to the higher quality tops of the 90s and early 2000s.
4

3 years ago

review by Sunny K.

#delivery(4/5) #price(4/5) #quality(4/5) #customer service(4/5) #on-time(4/5)

. . . A mom of 3, I was DESPERATE for a job and tried, desperately, to get a position as an overnight stockroom person at their flagship store in Santa Monica. I was SO desperate at that time for a job. And THEY were desperate for workers - just not ME (and I am a very energetic and honest worker). Therefore I never have and never will, ever in my lifetime, shop there - I won't even buy their jackets and pants when I see them at Goodwill. I hate this store.
1

3 years ago

review by Dee D.

#delivery(3/5) #price(3/5) #quality(3/5) #customer service(3/5) #on-time(3/5)

So frustrating. It's the week before Christmas and Gap sends me an email showing my package shipped on 12/13/17 but yet delivered to another state on 11/10/17. When I called, they apologized blaming it on UPS, but basically said they were sure it'd get here, to trust them and that because in their system it hadn't missed the guaranteed delivery date of 12/22, it wasn't something they could replace or reship without me paying for it a second time and paying expedited shipping. Then they told me it was with the USPS but there is no tracking information available at all on their website and their website says they've received nothing. They blamed that on the system just being behind. Are you kidding me? Customer service fail. Bigtime.
2

3 years ago

review by Amy B.

#delivery(3/5) #price(3/5) #quality(3/5) #customer service(3/5) #on-time(3/5)

I made a return on May 1st and May 5th the warehouse received my return. Since then I have been waiting for the value of $ 93.77 to be returned on my card and nothing happens. Already send several emails, I called and no one returns or answers the calls. It is a complete disregard for the consumer. Waiting for this to be resolved to cancel my account and card with GAP.
2

3 years ago

review by Patricia S.

#delivery(3/5) #price(3/5) #quality(3/5) #customer service(3/5) #on-time(3/5)

I have ordered from this site for some time, and it seems that recently they could care less about their customers. If you have any issue, well, then it's just on you and they will definitely not help you even with the simplest of issues when it is immediately brought to light. My advice: if they are this inept/impotent to handle online customer service, they should not have it!
2

3 years ago

review by Kristen L.

#delivery(3/5) #price(3/5) #quality(3/5) #customer service(3/5) #on-time(3/5)

They have really nice clothes, although i also find their discounts extremely deceitful, in fact this is rather obvious. Their clothing quality is good, i got a $150 dollar jacket there of course with the $75 dollar coupon and its still great but i also bought a neck warmer shirt which doesn't wash well and that cost me a whooping $75 and is now so stretched. You think you are getting a deal, trust me you arent.
1

3 years ago

review by Soch N.

#delivery(3/5) #price(3/5) #quality(3/5) #customer service(3/5) #on-time(3/5)

I made a purchase that still haven't arrived and it's been passed two weeks. I called they said they would ship it back out,they don't know why it's still processing. Ok that was fine. Until I found out the order won't be here til a week later. I ordered coats for my kids. It's freezing where I'm at and now they have no coats. Never experienced anything like this. I will never shop here again
1

3 years ago

review by Alexus R.

#delivery(3/5) #price(3/5) #quality(3/5) #customer service(3/5) #on-time(3/5)

I can see that over 70% of the reviews are bad on Truspilot. This is not surprising as Gap have no respect for there loyal customers either. I have been buying Gap cloths for over 25 years now and recently bought three pairs of Pyjamas worth £44. Unfortunately due to defective materials the garments have shrunk despite following correct washing instructions. When I wrote an email to there CEO Mr. Peck firstly he does believe in replying to customers directly, as he feels customers are not that important. This is a guy who is paid millions of dollars in salaries and bonus yet takes customers for granted. Eventually I got a reply from a disrespectful member of team who was only blowing Gap trumpet in how good there are and asked me to take the clothes to a Gap store. Even though I had bought the garments online and supplied pictures which don't lie I was basically told to get lost in the usual Gap language. I use to spend over £1000 per annum but for sake of £44 these amateurish organisations behaved in an abhorrent way despite supplying proof with pictures. I would never buy from these cowboys again. Beware as they appreciate loyalty and should you experience any faults with your garments they will tell you to go for a ride. Avoid buying from them is the only to hurt these cowboys in taking customers for a ride in this abhorrent way. The garments have shrunk by 2 inches and they have no shame
2

3 years ago

review by Hament K.

#delivery(3/5) #price(3/5) #quality(3/5) #customer service(3/5) #on-time(3/5)

sad, very sad. I ordered and trusted in a Company that has been around for a long time and that i trusted. I have not received any order or any communication beside the tracking number that i used to follow the arrival to my location but no package delivered and i can not get any contact person via phone, 1-800 number the local number and also sending a e-mail.. very frustrating. i dont want to be scammed for money and clothing..
1

3 years ago

review by Alfonso G.

#delivery(3/5) #price(3/5) #quality(3/5) #customer service(3/5) #on-time(3/5)

Worst shopping experience with GAP! It was my first time shopping here and I was so disappointed. I always thought buying from a brand name company would be durable and lasting but I was wrong. Bought a pair of pants and the quality was so poor. Will never shop from here again.
1

3 years ago

review by Patrick V.

#delivery(3/5) #price(3/5) #quality(3/5) #customer service(3/5) #on-time(3/5)

There is so much competition today for great styles at a great price, but they don't seem to get the message. Boring basics, still too expensive with all there sales trying to tread water. They think their customers want basics, which is true, but they also want approachable fashion items, which they could even do with some more inventive denim styles instead of just versions of the same things I bought there 10 years ago.
1

3 years ago

review by Wendell C.

#delivery(3/5) #price(3/5) #quality(3/5) #customer service(3/5) #on-time(3/5)

I have been shopping online from Gap, Banana Republic, and Old Navy for over 8 years and very happy with their free mail returns. I like that I can go online and select the items that I want to buy and return the items that don't fit me very easily. I go online and select the items that I want to return, print the return slip and the shipping label, and return them in the same bag that arrived in. I buy suits and pants from Banana republic, pants and jeans from Gap, and shirts and sweaters from Old Navy. I am very happy with their service.
5

3 years ago

review by Kiki R.

#delivery(5/5) #price(5/5) #quality(5/5) #customer service(5/5) #on-time(5/5)

Another store with bland uninspired clothing but you can definitely find some deals in there and walk out with some nice clothes for a decent price. Just don't expect to draw any attention or make a statement with what you're wearing.
2

3 years ago

review by Clinton C.

#delivery(3/5) #price(3/5) #quality(3/5) #customer service(3/5) #on-time(3/5)

A lot of good options, and great sales. I have the card and they are always offering extra discounts so I would recommend waiting if you see something you like. Still good quality materials for the most part, can buy a good cotton shirt and jeans.
4

3 years ago

review by Robert S.

#delivery(4/5) #price(4/5) #quality(4/5) #customer service(4/5) #on-time(4/5)

I have been shopping in Gap since 2007 and each item I bought was great quality and looks good on me. I just have to say that lately the sizes are bigger than they used to be. Like, for example I bought a jacket size Small that I normally buy and it was way too big, had to sell to a person who wears Medium.
5

3 years ago

review by Elisa S.

#delivery(5/5) #price(5/5) #quality(5/5) #customer service(5/5) #on-time(5/5)

I returned an online purchase for a refund and it was received by Gap on the 24 November, 10 days later I have not even received an acknowledgement from Gap let alone a refund. Emails are not answered until it has been sent 2 or three times, appalling customer service which if you check out other reviews is a common complaint, I will never shop with Gap again!
1

3 years ago

review by Tracy B.

#delivery(3/5) #price(3/5) #quality(3/5) #customer service(3/5) #on-time(3/5)

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Usually stable businesses have more than 5 authority websites mentions, this one has 10 authority websites mentions and 0 mentions in other websites

Gap.com Review

Shop casual womens mens maternity kids baby clothes at Gap Our style is clean and confident comfortable and accessible classic and modern Find the perfect pair of jeans t-shirts dresses and more for the whole family

Gap.com Customer Service Contacts

No contact details for this company.

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Share Preview

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