getcerebral.com

If you don’t have a mental disorder, you will after dealing with this company!!

Horrible! I’m absolutely disgusted with this company. It’s a complete and total SCAM! I paid over $300 and talked to a prescriber on a Sunday that told me she couldn’t help me and that someone else would reach out to me within the next day or two. Three days go by and I reached out to Support…these are the emails that followed:

Wednesday:
Hello,

I had a session with prescriber Michelle on Sunday and she said someone would be reaching out to me to schedule a follow up by Tuesday, but it’s Wednesday and I haven’t heard anything yet. Is it possible to schedule that here?

Thanks,
Justin S.

Thursday:
Hi Judith, (They couldn’t even get my name right from an email)

Good day!

You just had the visit 4 days ago. It usually takes 3 months before a client receives a notification for a follow up visit.

Best,
Julius D

Thursday evening:
Hi Julius,

First, my name is Justin, not Judith. Secondly, the prescriber said she wanted a second opinion regarding bipolar disorder.

You’re telling me this second opinion takes 3 months and I’m to pay $900 in the meantime before even being prescribed medication? If that’s the case, where may I find information on cancelling your services?

This has been a momentous waste of my time and money. I’m very happy to share my experience with other people as needed as well. Your asking me to pay nearly $1000 to wait for nothing, and it’s a scam.

Finally, it doesn’t matter if I just had a visit 4 days ago or 4 minutes ago, you should at least take the time to look into my concern because I genuinely hope this is just an oversight due to laziness on your part to not just simply look into it.

So, for the second time: I was supposed to receive a call Monday or Tuesday to schedule the visit with that second prescriber to discuss bipolar disorder and I haven’t been able to schedule it. Are you going to look into it and have them reach back out or give me the resources to get in touch with that person, or are you not? Michelle didn’t say 3 months, she said two days and I’m on day four now…

Thanks,
Justin S

Friday:
Hi Justin,

Good day!

I do apologize. I'm terrible with names.

I'm sorry to hear that you've decided to discontinue receiving mental health services from Cerebral. In order to move forward with the cancellation process, please fill out the following form. Once you have filled it out, kindly wait for the cancellation team to contact you regarding cancellation or any other requests.

It is important to note that your subscription will remain active until this has been completed and a Coordinator confirms cancellation. Upon completion, you can expect a member of our Coordination team to be in touch with you regarding the status of your request. Once your cancellation has been processed, you will continue to have access to your records through Cerebral, but your treatment and medication plan will be suspended, and any upcoming appointments will be removed. We look forward to speaking with you soon.

Best,
Julius D

Friday afternoon:
Hi Julius,

Looks like you opted to lose a customer instead of helping them. What a shame! I’ll be sharing this experience, as well as these emails anywhere I’m able to review your company. People need help, and your company is preying and scamming on innocent people and if I can keep just one person from giving you a dime, I did them a better service than you or your company has ever dreamed of. Not sure how you can sleep at night…

Good luck,
Justin S

Employees for this “mental health organization” have zero interest in assisting, listening, or supporting their patients and that’s all the wrong things to be when you’re supposedly in the business of “helping people”

BUYER BEWARE!!! DO NOT GIVE YOUR MONEY OR PERSONAL INFORMATION TO THIS COMPANY!!!

*Update*
Immediately after the reviews were posted, Cerebral scrambled to “fix” it and quiet me down. They offered discounts, refunds, etc; however I’m not looking for money, I’m looking to keep someone from making the same mistake I made. Cerebral has asked me to modify my review since this is an “isolated incident” but I encourage you to read some of the countless other negative reviews which cite similar incidents as mine. I stand by my statement- BUYER BEWARE!! It shouldn’t take this much effort to be heard and understood by people claiming they listen and understand.

I can't even begin to describe my experience. First off, none of the providers will consider giving you as needed medication, even with proof you've been on it before. Secondly, in my appointment with Ibrahim Iftoni, I could hear his kids in the background. He was not wearing headphones or anything of the sort so I can only assume they could hear me. That's a violation of my privacy and I'm very upset about that. Mr. Iftoni stated my anxiety would be relieved if I just talked to someone and then proceeded to take me off a majority of medications I was on. Stay far away from this company, not only because their providers don't seem to care but because your privacy might violated. Also, the only saving grace of this cursed site is Mr. Chantz Bury. He's incredibly sweet. I would recommend him and he's the reason I even gave this one star. Stay away from Ibrahim Iftoni at all costs.

If you’re anything like me, getting the courage to make an appointment was a huge challenge that I had been putting off for a long time. Being able to speak to someone over the phone and not in person helped me get there! I can’t believe what a difference it has made. It’s been a really long time since I’ve felt this good.

I love the convenience of it, however, my insurance information was entered incorrectly and this caused issues with the service and receiving some of medications in an efficient manner. While everyone I interacted with to fix the issue where very helpful, I felt he corrections for this issue took way longer than it should take. It took a couple of weeks to fix it. This was very stressful for me. Hopefully, everything is fixed and will work better now.

The 'little fix' of a medication that is helping me get to sleep, helping me stay asleep and feeling rested the next day.
My 'insurance' has high co-pays the the suggested cost of my insomnia 'treatment' would have consisted in multiple sessions with a behavioral health therapist. All for insomnia. I had already did that to the tune of almost 1K and the therapist would not provide me with anything other than Zoloft, which I had explained I already used years ago with very negative affects one of which I vividly recalled was INSOMNIA!!!
My Cerebral therapist pointed out that my insomnia was probably a combination of hormones and depression (mild) which I had never heard of from any Doctor in recent years.
My medication is an anti-depressant in a mild form with a side effect of being 'sleepy'. Works for me and the price is great. My insurance co-pay would be at least $50 not including the office visit.

Absolutely AMAZING!!!!! After a decade of dealing with insurance and referrals, I finally found a program that works! Ive never felt more like myself 😄 Everyone makes feel cared for and like I actually matter. Even at a cash pay price, its cheaper than my monthly co-pay amounts with previous insurance.

I've had good interactions with everyone I had dealings with at cerebral. I believe that there's talent and dedication in their organization. Since they are in the business of finding a medication solution to the problems that they deal with it seems perverse to find fault with that but they may have to put some attention right at the intial contact with determining if what they offer is the right fit for their patient. I'm not wanting to continue with looking for a medication solution to my issue. Good people and program if what they provide suits your problem.

My big issue with Cerebral is that it’s made to seem like it’s affordable but it’s $325 a month and that’s not very affordable I know that each therapy session is like $300-$200 but it’s still a lot of money monthly. I do love the accessibility that I have to my therapist and my psychiatrist I am I think that the services that are provided are perfection but the only thing that I struggle with his the financial cost even though I know it’s a lot more reasonable than other options

I’m one month in and it seems to be going well so far. The therapist I chose has been helpful in providing me tools to start to cope with my anxiety and depression. It’s very convenient and a lot less stressful to have the sessions in an environment of my choosing via video which is easy to connect to and the quality of the video is excellent too. It’s my first time dipping my toes into the world of therapy and it’s a lot less pressure doing it this way and it’s very reasonably priced too. I highly recommend it to anyone considering therapy especially if it’s your first time.

I'm doing better than I have in years I had just reached a point to where I was so mentally and physically tired and irritable I did not want to get out of bed or do daily things it was not fair to my husband or my children but I just couldn't understand what was going on with me until I took a quiz and spoke with the cerebral counselor it got me on the right path again and I'm so grateful because I love my family and my children mental health is so important but being a mom is my number one job and I have to learn to take care of myself mentally as well as physically I'll never be able to express how thankful I am for cerebral and all the help they've given me

Worst service ever.
Was experiencing panic attacks, the "therapist" talked more about herself and gave no advice on how to help me. Said she would send me exercises...4 days later. I requested another therapist. They sent me 3 names, one was a social worker, one was in school, and the other has 20 years of experience. Obviously I chose the last one. Took over a week for an appointment and right before the appointment, three "coordinator" decided she was going to reassign me to another therapist. So I decide to cancel, they say it's too close to the next billing date and they're billing me for the next month. Scam? I think so.

I didn’t appreciate in the beginning being charged for a week that I had no services because I couldn’t get an appointment till the following week.
My counselor is responsive and reads carefully what I convey to him. I truly appreciate this. I know I need more time to get out all I need to fix.
I have had no luck yet with the medication that was prescribed to me.

Marie was great! I was getting upset because our meeting was scheduled for 6PM, and she didn't get to me until 6:18PM or so. She won "points" because she did not rush me to get to her next appointment.

I am grateful that I could get one of my prescriptions. Looking forward to a good working relationship.

Im prescribed 100mg of Wellbutrin a day. I just got my refill and you sent me 300mg pills. You tripled my dose without my permission or consultation. If it was a mistake, it’s still just as bad. I’m canceling your service and getting this med through my PCP. You also won’t prescribe me the med that I need right now for my work anxiety and I have to pay hundreds to get it overseas. Your service is unreliable and ineffective.

I'm a telehealth convert! Seriously, being in-person can't compare. The care I received at Cerebral from my provider and care counselor feels more genuine than most of what I've previously experienced. Try it! Promise you won't regret it.

Pretty good service so far & was able to continue on my medicines with the Convince of video Telehealth with seeing a np every few months. Scripts are mailed directly to you so that’s a great convince with the virus lurking. Also you check in once a month telehealth video call to you’re case manager it’s all included in you’re monthly subscription.

I was put on a two-month waiting list by my local county mental health agency just to have an appointment that was an hour drive away so that I could get a prescription for my medication. My car is in the shop and plus I didn't know if I could literally survive that long. I'm so grateful I found you guys.

This is the most listened to I have ever felt, there is no degree of separation between care providers like I have had in the past with multiple psychiatrists. You are all so amazing and you are saving lives.

This has been amazing! Having moved here from Utah and not knowing where to start and going on-line yesterday and talking to my provider yesterday and care counselor today, I don't know what I would have done. Thank you. I just can't say thank you enough. Wow, this is just amazing. It have taken me 2 or 3 months just to get in with my normal doctor let alone to try to find someone new, you both have been so helpful

Pleased with the service so far. I met with my provider right away and got my meds in the mail a couple of days later. They also assigned me to a counselor that is included in my subscription which is neat.