Red Cross

3.4 / 5

Red Cross

giftshop.redcross.org.uk
21 Reviews
3.4 Average
The main metric, showing how trustworthy is the business. Calculated using proprietary rating algorithm based on the AI, analyzing 25 different parameters.

3.4 / 5

Trust Score

2.9

Reviews

1.5

Social

5

Featured

4.5

Technical

Is giftshop.redcross.org.uk legit?

  • Many trusted websites are linking to this site
  • The SSL certificate is valid
  • This website has existed for more than 3 years
  • We found several negative reviews about this site
  • Facebook account found but audience is small
  • Instagram account found but audience is small
  • Business not mentioned on Wikipedia
  • Pinterest account not found
  • Linkedin account not found
  • Twitter account not found
  • Youtube account not found
We check all genuine customer reviews and show the number of approved and rejected reviews. All fake or false reviews are excluded from the Reviews Score.

Reviews Analysis

21

reviews

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0

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0%

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Giftshop.redcross.org.uk Review

Browse the British Red Cross Shop for a range of ethical charity gifts handmade gifts designed by independent makers and gift cards for your family or friends that support refugees or British Red Cross services in your area

Giftshop.redcross.org.uk Customer Service Contacts

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Last update: Wed, Mar 9, 2022 3:16 AM

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Giftshop.redcross.org.uk Reviews & Complaints (21)

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delivery 3.7 /5

price

quality 4 /5

customer service 3 /5

on-time

Fast delivery of quality products, I ordered Xmas cards that were as described a Xmas bauble and a key ring.
5

3 years ago

review by Sharon Schools

#delivery(5/5) #price(5/5) #quality(5/5) #customer service(5/5) #on-time(5/5)

I ordered three items, two of the same item and one different item, all to be delivered to my work address. All the items were sent to my home address, luckily, the first item was small enough to fit in my post box. The other two items weren't and I had to collect them from a local Post Office where they were left for collection.

The two items also seemed to be forgotten and after much persistence, they were finally dispatched, but to the incorrect address.

One praise would be to the Customer Service Assistant Talya, who helped solve the issues, she was persistent and very patient, even when I was at the end of my tether.
2

3 years ago

review by P. H.

#delivery(3/5) #price(3/5) #quality(3/5) #customer service(3/5) #on-time(3/5)

One of the two cards I ordered never arrived with the recipient, the other went straight into junk and I had to call and explain I'd sent something. we
1

3 years ago

review by L. B.

#delivery(3/5) #price(3/5) #quality(3/5) #customer service(3/5) #on-time(3/5)

Very nice e-card and my friend liked it so much she sent one back to me!
5

3 years ago

review by Y. O.

#delivery(5/5) #price(5/5) #quality(5/5) #customer service(5/5) #on-time(5/5)

The cards are nice but show no connection to the British Red Cross which would aid their future sales.
4

3 years ago

review by B. K.

#delivery(4/5) #price(4/5) #quality(4/5) #customer service(4/5) #on-time(4/5)

Only by sheer determination to buy Christmas cards this year was I able to find them.I had to email the British Red Cross to ask how to access the shop, as the website had me going round in circles trying to find it. They were quick in contacting me, which was really good, and they provided me with a link into the shop that I hadn't been able to access on my own. I have been buying Christmas cards from British Red Cross for a number of years, and haven't come across this problem before.
Also, in all previous years, I have made a donation at the end of my cards order, but this year, perhaps as a change of policy due to public outrage at charities 'pestering' people for donations, I had to go to the main home page in order to make a donation. I think this is a mistake as it makes it difficult to make that donation.
1

3 years ago

review by Annette Clarke

#delivery(3/5) #price(3/5) #quality(3/5) #customer service(3/5) #on-time(3/5)

I still haven't received the mugs or greetings cards that I ordered and paid for on the 9th.
5

3 years ago

review by Aimee Abbott

#delivery(5/5) #price(5/5) #quality(5/5) #customer service(5/5) #on-time(5/5)

I loved the e cards I was able to purchase for Galentine’s Day, but unfortunately 2/3 of the ecards were not delivered to the recipients. It didn’t even send to the junk box!
Despite that, I was happy that my money was supporting a great cause and I would definitely be using the service again.
1

3 years ago

review by F. U.

#delivery(3/5) #price(3/5) #quality(3/5) #customer service(3/5) #on-time(3/5)

I ordered over three weeks ago my kindness will keep us together merchandise; however I'm still yet to receive it. I did get an email saying as I ordered on the 9th, I'd receive my order this week but I still haven't. On my latest email, it just says "order rceieved" with no tracking details. I understand they're very busy but poor service with how little communication there has been - I appreciated the apology email about delays but it wasn't great to get an email this week saying its been despatched but then have no tracking number or anything. I'll keep waiting - fingers crossed it comes this week as I'm looking forward to it!
1

3 years ago

review by M. A.

#delivery(3/5) #price(3/5) #quality(3/5) #customer service(3/5) #on-time(3/5)

The British Red Cross online shop is so brilliantly efficient and when I've got my pension money in it's one of my first ports of call.
5

3 years ago

review by Alexandra Macpherson

#delivery(5/5) #price(5/5) #quality(5/5) #customer service(5/5) #on-time(5/5)

I love using the British Red Cross online shop because the website is so very efficient - unlike many others!!
5

3 years ago

review by Alexandra Macpherson

#delivery(5/5) #price(5/5) #quality(5/5) #customer service(5/5) #on-time(5/5)

i ordered two packs but of cards but only one was sent. this was remedied quickly when i wrote.
2

3 years ago

review by Hamish Whiteley

#delivery(3/5) #price(3/5) #quality(3/5) #customer service(3/5) #on-time(3/5)

Good selection of Christmas cards and a 'Buy Three Then Get One Free' promotion was in effect.
4

3 years ago

review by K. Z.

#delivery(4/5) #price(4/5) #quality(4/5) #customer service(4/5) #on-time(4/5)

I purchased Christmas cards online. A good selection available. good value. Easy ordering and e mail's to let me know progress.
Free postage too.
Couldn't fault anything.
Thankyou
5

3 years ago

review by L. O.

#delivery(5/5) #price(5/5) #quality(5/5) #customer service(5/5) #on-time(5/5)

I order a second time on Thursday 7th May because I was so impressed with quality of goods & fast delivery but now 16th no delivery. I am a bit annoyed to be honest
2

3 years ago

review by S. C.

#delivery(3/5) #price(3/5) #quality(3/5) #customer service(3/5) #on-time(3/5)

I didn't get the Christmas cards I ordered. Instead of 20 "Dove" cards I was sent "Sheep in Snow" - probably the most boring and least attractive design of cards on offer. Very disappointed. Delivery time (9 days) was also too long. I shan't order from Red Cross again.
1

3 years ago

review by V. H.

#delivery(3/5) #price(3/5) #quality(3/5) #customer service(3/5) #on-time(3/5)

from ordering until delivery 2 days - excellent service. previously used BRC for christmas cards
5

3 years ago

review by Y. E.

#delivery(5/5) #price(5/5) #quality(5/5) #customer service(5/5) #on-time(5/5)

I haven’t received my Christmas cards yet. It would be helpful to know when they might arrive.
1

3 years ago

review by M. Swain

#delivery(3/5) #price(3/5) #quality(3/5) #customer service(3/5) #on-time(3/5)

I love the british red cross christmas cards, I buy them every year. This year I decided to buy it online. I regretted it as the delivery takes around 5-6weeks. christmas will be over by then;) I guess I will use these ones next year and buy other ones in the shop.
2

3 years ago

review by X. A.

#delivery(3/5) #price(3/5) #quality(3/5) #customer service(3/5) #on-time(3/5)

I tried to send the gift by email first and was told you had sold out! It gave us a good laugh, but I suspect the real answer was different. Because I had looked in advance and decided on email I was then a bit surprised to see the alternative postal delivery might take up to 10 days, so might not have arrived in time for Christmas. Suggest you take down the email opportunity and clarify the time to allow for postal delivery.
Really disappointed as the whole concept of giving such items is beautiful. I volunteer as a Refugee Support caseworker so it pleased me to give someone an hour of my time as a gift. They liked it too.

Not sure which gift you want me to write about here so will write about both. Haven't had a thank you for the other gift. Suspect I may have p***ed someone off! Never mind! Your system could include an automatic notification that my gift has been sent. Happened with the last lot of flowers I sent and was much appreciated.
2

3 years ago

review by Jane Hogg

#delivery(3/5) #price(3/5) #quality(3/5) #customer service(3/5) #on-time(3/5)

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Usually stable businesses have more than 5 authority websites mentions, this one has 19 authority websites mentions and 0 mentions in other websites

Giftshop.redcross.org.uk Review

Browse the British Red Cross Shop for a range of ethical charity gifts handmade gifts designed by independent makers and gift cards for your family or friends that support refugees or British Red Cross services in your area

Giftshop.redcross.org.uk Customer Service Contacts

No contact details for this company.

Share the company's rating

Share Preview

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