godiva.com

We ordered an Easter gift basket for our daughter as She was out of town. On Friday 4/19/19 before Easter we went online to Godiva & purchased the East Cheer Basket for Her & we were pleased underneath it it offered SATURDAY DELIVERY for a lot of $! But it was Easter & we were late so we did it! Easter came & went & our daughter never received Her basket!
On Monday morning I went back online to Godiva & started a chat to find day out WHAT On Earth could’ve happened! The online Godiva chat lady WAS SO RUDE! She told me that Godiva has NEVER had Saturday delivery as an option! I was SO disgusted with that person I clicked offline.
Today, a week later, I noticed our account was charged almost $90 from Godiva!
Well of course I Called the 800 number! 800-9GODIVA & the lady I spoke to found our order & told me “oh it ships out TODAY! Sorry!” I said “Do You SERIOUSLY think that ANYONE would buy a basket CALLED EASTER CHEER BASKET & Choose an expensive Saturday delivery that is to go out A WEEK LATER THAN EASTER?!?! “ She said “Sorryyyyy!” A little too cheerfully for my taste! I told Her we are DISGUSTED & hung up on her!
I don’t t EVER want to deal with Godiva again after THIS! My Husband is SO Upset too! We really trusted Godiva & THIS is how we were “thanked” for that! NEVER again! Oh yes- by the way- i am putting our order number Below where it asks for an “invoice number” - what a SHAME!

I paced an order with a representative and was suppose to receive free shipping. I was given the total of my order and a confirmation number. After the call I checked my email for a order confirmation letter only to find out that I was charged 11 more for shipping. I called back and was connected with another department. This girl was horrendous. She could have cared less that I was over charged and told me her supervisor “ Kathy” was going to credit me back the shipping as a courtesy!!! A courtesy???? They over charged me to begin with. Then I asked to speak to the supervisor but was told she was on the phone she would call me back. I got a call back from Kathy who proceeded to tell me that she would credit me back as a courtesy!!! Unbelievable. However it would take several days to get my courtesy refund. Lol. She said she was going to give me a 10% off coupon. WOW I’m so lucky!! So needless to say the whole situation was unacceptable and insulting and I’m currently trying to reach someone higher up. They cannot just charge a customers credit card more than they tell the customer they are going to charge. Godiva should have better ways to handle that type of mistake because I certainly was treated as though charging me more was no big deal.

My husband and i each made an order, he ordered or his mom who is coming in to visit us and me for my family baptism. either of us have ever order from them for the first time. After 4 days, we got an email saying our order were cancel and will not be charged. Our bank account has a hold on the money since the day we order and still on hold. Godiva apparently said it was a price mistake but this has happened since early this year. That also tried to say it's Amazon's fault but it's them who get to put down the description and price. I guess i am the firs to post here as Amazon deleted hundreds of canceled order and did not allow anyone to leave them feedback. This is a pretty bad company. You can see some others who are pretty pissed on Godiva's facebook too.

I was sending out client gifts and had ten of them to send. I spent a good hour and a half on their site because they all had separate addresses and I had to gather all the addresses, enter them, enter individual gift messages, etc. I was glad they at least had those options. But after the hour and a half I entered payment info and it wouldn't process. I tried another credit card, even though I knew there was nothing wrong with mine. Still didn't work. In desperation, I tried the PayPal method. Still wouldn't complete the order. There was no way to "Save" everything so I lost all that work. As soon as they opened up, I called them hoping somehow the order was saved under my account. The reps on the phone have no access to anything. I reluctantly agreed to give the order over the phone to the rep and that took another hour and a half but at least it was in there. Items shipped pretty quickly, but I come to find out that they sent the wrong gift message to every one of my clients except one. They basically duplicated the first gift message to EVERY order, so all but one order had the wrong company name in the gift message. I had my clients calling me up saying things like "Thanks, but not sure this was intended for us or not...". Pretty frustrating and embarrassing when trying to send holiday gifts to clients. They basically said they were "sorry" and offered to credit me $30. After spending 4.5 hours and then the wrong gift messages, that is just not acceptable. I would not recommend this company in any way for anything important or ever for corporate gifts.

I wish I could give them a 0 star. Their customer service is terrible and I was treated so badly! Godiva agents behaved like they are God! When you return something, they would first ask you if it is due to quality issue. If you say no, you would be screwed. They refuse to do price adjustment or return unless there is quality issue, but they never say that on their website! What is even worse----their products are also GMO. Think about it, chocolate, GMO. Are you kidding me?!
btw, the shipping box was like a crap, almost dissembled! So, please be careful when placing the order with them! For me, NO GODIVA IN MY LIFE!

update:
I'm totally outraged after my comments got deleted on Godiva's facebook website and the way they reply. Everyone, now you realize how Godiva treat their customers: after you buy it, you will never get your money back, NO REFUNDS!!! And what a "prefect" excuse for them to use GMO contents in their products! They find all excuses to seize the money, not their reputation, not their products, and of course not their customers! Chocolate lovers, NO GODIVA. I return because I hate GMO products, because I am not satisfied with the quality. And they so NO.

I received a promo today by email from Godiva that their 8pc Ballotine box was on sale for $8/box and at the bottom in very small print there was a limit of 5 boxes. I placed an order online for 10 boxes and was billed at $115.00. I called in to complain to very unsympathetic customer service agents. I requested a Supervisor with no luck! I canceled the order! These days it is all about Customer Service with out it your ship will sink!!!

We found that this business has an active Facebook page with 617360 followers. From our experience this can indicate that the business is trustworthy and popular among people. We have found that this business does not have SSL (secure sockets layer), which means that you should think twice before trusting this business with your data, such as personal information or credit card details, because your information will not be digitally connected to a cryptographic key and secure connection cannot be established. We found that the domain for this business is older than two years which could be an indication that this is a trustworthy business with an established customer base and experience in their field. We found that this business has an Instagram page, where they communicate with their customers using images and videos. This is usually an indication that the business has some visual aspects that it wants to showcase. We discovered that this business has a Wikipedia page. To us this shows that the business is credible and well known for its products, services or innovation.