Groundswell Gardens 8211 Sustainable Garden Design and Maintenance

Groundswell Gardens have been operating for nearly 30 years. We wouldn’t have been around for that long if the only 2 reviews on this rubbish review site were true.
The majority of our clients come to us via word of mouth for obvious reasons. Don’t always believe what you read, clearly these 2 reviews were written by people with a lot of issues...all lies told by trolls.
In my opinion these review sites are just platforms for crazy people to vent garbage. Can someone please tell me how one erases these kind of Trumped up comments and detaches it from their reputable name.

Groundswell Gardens est 1990
Honest Reliable & Professional

Gardener and apprentice who did small job of shrub and one tree pruning were good but office managrment beyond shocking. It is like something out of a John Cleese movie. Gardeners did not turn up for appointment for second stage of the job. After waiting 1/2 hour I phoned and was told in a defensive manner by Sam that Rebecca the office assistant had called to cancel. I said no call or message had been received and due to personal commitments I needed the job finished that day. There was some tension but She said she would try to get it done by a gardener on their way home after 4 pm. She also offered 7 am the next morning which was not possible for me. I missed a call so called back within 5 minutes. Spoke to Matt who said Sam was out to lunch. When I left my name with him he said he knew the circumstances and no one would be coming that day or the next day and that offer should not have been made. After expressing my frustration he said the larger ladder was needed and it had been alloted to another job - that was why they didn't turn up. When I protested that they never cancelled so should fix the problem that day he was very very abusive and launched into trying to make a another appointment for early the next week. By this time I was stressed and hungry so said I needed to get off the phone and would think about it I was very busy the next few days with overseas visitors and received a bill days after the encounter. The bill included $140 dollars for removal of 2 bags, less than a cubic yard each of light clippings They didn't have a chain saw so all clippings were done with hand saw. The council has quoted $20. So they have charged $120 for teansporting the debris a distance that would be calculated about a $10 taxi fare. I emailled in a businesslike manner about the extra charge, offerred them the opportunity to complete the job and said a penalty for not turning up would have to be agreed or determined by tribunal. Similarly If the situation was reversed I would expect to pay a penalty in accordance with normal business practice. Sam (wife of owner) phoned. Testy and tacitly dismissive at first but launched straight into making another appointment. Isaid " now back up a bit and first address the issues in my email." Sam: Screeching like a shrew - There was no appointment made. That is all in your head. (Remember she said the previous few days ago it had been cancelled by her staff) Me: Produced email of appointment thus proving it was not "all in my head" Her: semi incoherrent abuse about it being cancelled by phone. ( ie cancelling the appointment she claimed was never made - oh what a tangled web you weave when first you plan to deceive ) Me: offerred her all my phone records Her: this time more panicky maniacal abuse then declining my phone records offered Me: telling her about conversation with Matt. Her: telling me it didn't happen that she was sitting beside him the whole time. (Remember he answered saying she was out to lunch) Her: said if I didnt pay the charges (the hours work was not in dispute though she did attempt to use that to obfuscate) she would bring 2 bags of green debris back and dump on my front lawn Me: Accepted her offer Her: in abusive voice - That (her offer) is ridiculous. It can't be done because it could not be actually the clippings that werr removed Her: still screeching abusively - offering to reduce by $20 or put in hands of debt collector. Me: I will apply for a detetmination from Small claims tribunal Her: Screaming - alright then I will send you another account taking $55 off and you better pay it and slammed the phone down. Amended account received as stated but wait for it - in red it claimed the new amount was based on a "goodwill gesture" and she signed off with "regards" So not only are they a poorly managed business who have no respect for small customers (though say and do take small jobs) they are thieving abusers and ultimately pathetically hypocritical.

We searched online and found that this business has an active Facebook page with 542 followers. From our experience this can indicate that the business is either not actively engaged with online communication or is new and growing. We have discovered that this business has SSL (secure sockets layer), which means that this business handles your data, such as personal information or credit card details, with secure connection. We discovered that the domain for this business is relitevely new, which means that it could be a start-up business that does not yet have a huge amount of customers. We found that this business has an Instagram page, where they communicate with their customers using images and videos. This is usually an indication that the business has some visual aspects that it wants to showcase.