Online Gift Baskets Fruit and Food Gifts Wine Clubs Harry David

3.2 / 5

Online Gift Baskets Fruit and Food Gifts Wine Clubs Harry David

harryanddavid.com
55 Reviews
3.2 Average
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3.2 / 5

Trust Score

1.7

Reviews

3

Social

5

Featured

4.5

Technical

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  • We found several negative reviews about this site
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55

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Based on 960 reviews

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3.2

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1.79

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1.3

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Harryanddavid.com Review

Harry David knows gift baskets baked goods fruit and food gifts Shop famous pears honeybell oranges gourmet food wine delivery for any occasion Whether near or far Harry Davidrsquos online gifts show how much you care

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Last update: Wed, Mar 9, 2022 1:07 AM

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Harryanddavid.com Reviews & Complaints (55)

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delivery 3 /5

price 3 /5

quality 3 /5

customer service 3.1 /5

on-time

Really want to give them 0 stars but no option for it. My husband and I ordered 5 cheesecakes for our wedding. I even called with questions before placing my online order. I set the desired date of delivery and placed the order. The money was drawn out of my account then was deposited back into my account. I logged in to Harry and David only to find my order was canceled. There was no email or phone call informing me of this at all!! I called and was informed that due to the large size of my order my account was marked fraudulent and therefor had indeed been canceled. They apologized for their error and we proceeded to place the order again by phone this time. I was guaranteed over night delivery. The day before our wedding I find my bank account had again had the same withdrawal and deposit of my order. After 20 minutes on hold and a return phone call I was told they never took the code off my account from when it was flagged fraudulent. Again it was canceled and with no warning or communication!! I was offered an apology yet again and a 20% off coupon. Needless to say we had to find our wedding cheesecakes elsewhere. The only thing I can say nice is that the representatives I spoke to on the phone were at least polite but none the less I won't ever order from the company again.
2

3 years ago

review by Dusty M.

#delivery(3/5) #price(3/5) #quality(3/5) #customer service(3/5) #on-time(3/5)

Always had perfect special pears. Order pears one was no good. Called and asked for replacement said I only wanted 1 but they are going to send me a box with pears and apples. I thought that was amazing. They really stand behind there products.
5

3 years ago

review by Linda M.

#delivery(5/5) #price(5/5) #quality(5/5) #customer service(5/5) #on-time(5/5)

Would give Harry & David a zero if I could. Have placed three separate orders with them in the last month for gifts for family, friends and ourselves. There was a delivery issue with each one. Customer service doesn't care. They gave me false information two days in a row by email, as I was trying to track down an order that should already have arrived. When I finally spoke with someone in customer service, he said he didn't know where the other representative got their information, nor could he tell me the status of my order.They've lost my trust and my business.
2

3 years ago

review by J. C.

#delivery(3/5) #price(3/5) #quality(3/5) #customer service(3/5) #on-time(3/5)

Ordered on mon Ordered on mon. Paid 2 day shipping for a gift.. i wanted it to arrive by Monday for someone's anniversary. I checked FedEx fri, it was never shipped. I called Harry and David, they said they didn't know what happened & never notified me.. If I had been notified I would have ordered elsewhere.Their response was to offer me a 20% off coupon as if I would order from them again.
1

3 years ago

review by Susan B.

#delivery(3/5) #price(3/5) #quality(3/5) #customer service(3/5) #on-time(3/5)

Received a beautiful package from our daughter for Christmas. One of the boxes had 2 apples, one was perfect, the other was seriously spoiled. See Photo. Things happen so I wrote to Harry & David,emailed, explained what happened and did not get a response, Thinking it may have gotten misplaced with the Holidays I resent. Still have not received any reply nor did our daughter received an type of credit or refund.
2

3 years ago

review by Judy H.

#delivery(3/5) #price(3/5) #quality(3/5) #customer service(3/5) #on-time(3/5)

I placed an order (or so I thought) to be sent to a grieving employee who lost her mother. Next day, when I never received my confirmation email, I called to confirm my order that was not found. Turns out the incompetent H&D employee had deleted it. I was so furious about this that I placed an order with a competitor and will NEVER use Harry & David again. EVER A different scenario would include sister company 1-800 baskets.com where I placed an order for Easter gift to grandkids. Showed up 3 days late. When I called to complain, they refunded the shipping charge but never sent the promised $20 voucher for new order. Again-never will I order from these companies.
2

3 years ago

review by Terri G.

#delivery(3/5) #price(3/5) #quality(3/5) #customer service(3/5) #on-time(3/5)

Here I am writing a pan & the order hasn't even been confirmed to me in my email. I bought a food gift basket to send to a relative & it costs $45 to ship & takes over 2 weeks. So I sprung for expedited shipping which costs an additional $15 but at least gets it there faster ( I hope). The sales tax ( over $20) is predicated on the item cost plus the $60 of shipping. And when I asked the customer service person if that were the case, she had no idea & kept repeating the tax was based on what state I lived in. ( Duh). I would have liked to enclose a card but that was another few dollars. No such thing as a plain white piece of paper within the package. If you don't pop for the bucks for a card ( described to me by customer service they all had flowers or butterflies on the front & not shown on website ). they will write your note on the shipping label on the outside of the package. That is $#*!ed. And the name of the gift recipients was too long to fit on their address form with the mr & mrs honorific. The reviews of this basket & the company seem to be good on the net. But I am done with them after just this ordering, no matter how nice the product is.
1

3 years ago

review by Terry J.

#delivery(3/5) #price(3/5) #quality(3/5) #customer service(3/5) #on-time(3/5)

If you empty the 10-ounce bag of Harry & David cashews into its decorative tin, the result will not appear to be as brimming and chockfull as the deceptive picture indicates on H&D's website (please see the attached pictures). 10 ounces of cashews will only fill the tin about half way. The cashews taste ok but please don't use the marketable platitude "finest" for any product containing inferior and cheap cottonseed oil. For $30, a wise shopper with little effort could purchase about four times the amount of cashews, and unlike the overrated, overpriced product from Harry & David, every cashew piece would be organic, cooked in organic oil, and unsalted.
2

3 years ago

review by A. N.

#delivery(3/5) #price(3/5) #quality(3/5) #customer service(3/5) #on-time(3/5)

I heard about Harry and David from a friend who praises these guys. So I thought I would give them a try and order my wife some chocolate covered strawberries for Valentine's Day. I placed my order on the 11th and I noticed after placing the order it said they guarantee on time delivery. I felt relieved after making the order because I knew I wasn't going to make it home for valentines due to my job and my wife would be happy to get the strawberries. On Thursday I was looking for a email for tracking and because Valentine's Day was the following day. I called them and spoke with a very nice man that told me that they would be arriving on Monday. He apologized and said we will do whatever we need to do to make it right. I asked him could I call him back and he said yes so later that evening I sent a email because it was close to midnight when I finished work. The reply that I got back was that they could give me 20 percent back. I didn't reply back because I was going to wait until the strawberries arrived. They arrived today which is Monday and they looked like someone used the box as a kickball. She started to move them back in the right position and noticed they were molded!! I called them and spoke with a supervisor and all she offered me was my money back or a new order. Well just to let you know you lost three customers over $60 strawberries!!!
1

3 years ago

review by Cotie L.

#delivery(3/5) #price(3/5) #quality(3/5) #customer service(3/5) #on-time(3/5)

We received a gift with pears and apples from our family in CA. ...what a disappointment! See the pictures below...one of the apples had pock marks and was spongy, another one had a fingernail mark on the top of it! They dismissed the issue as an "INCONVENIENCE "...in a follow up email , and when we called the company representative was appropriate but did not put us through to a Supervisor to resolve the problem.. it was not just an inconvenience..it was embarrassing to have to tell our family of the poor quality of their gift. We would not recommend this service or company to anyone. They did say they would give a full refund to our family members.
2

3 years ago

review by Rick H.

#delivery(3/5) #price(3/5) #quality(3/5) #customer service(3/5) #on-time(3/5)

I've been ordering from them for a couple of years for family out-of-date, thinking they were getting these awesome baskets and towers. I purchased one for my son's graduation and got to see in person what he actually received. This is what he got for $75.00.
2

3 years ago

review by Denise H.

#delivery(3/5) #price(3/5) #quality(3/5) #customer service(3/5) #on-time(3/5)

Ordered a gift for Mother's day 2 weeks in advance, never even shipped, then I was told it would definitely be there 5/14, still no tracking and no shipping. No contact on a substitution, or any other solutions.
2

3 years ago

review by Mark J.

#delivery(3/5) #price(3/5) #quality(3/5) #customer service(3/5) #on-time(3/5)

I came back this year to find I could not sign into my account. I tried resetting my password and the link did not arrive over multiple attempts in multiple days. The call center people are hard to understand and don't always listen. I did eventually get a link and then it was expired because it did not come in fast enough so I went onto something else. FRUSTRATING!
1

3 years ago

review by Robert L.

#delivery(3/5) #price(3/5) #quality(3/5) #customer service(3/5) #on-time(3/5)

I ordered gift basket 33204x as a birthday gift and expected it to ship complete. The recipient got 3 deliveries making it look very small and not like a bundle of goodies as advertised. Plus, the products are mediocre. The cake was just like you would bake at home. The package cost $159.00 before taxes. I will never order from them again, ever. They ruined my surprise for a family member on a very important day. I am heart broken.
1

3 years ago

review by Jeanette P.

#delivery(3/5) #price(3/5) #quality(3/5) #customer service(3/5) #on-time(3/5)

Wish I had read these reviews before I ordered. I thought Harry and Davis was trustworthy and one of the better companies for basket orders, seems that's not the case from the reviews. I was disappointed because of the delivery time, I ordered 10 days ago and still no order. Apparently have to wait another week, that's almost 3 weeks. Too long in my book, haven't they mastered delivery times yet?
2

3 years ago

review by Tracy D.

#delivery(3/5) #price(3/5) #quality(3/5) #customer service(3/5) #on-time(3/5)

I emailed customer service to ask about the ingredients of their Truffles so I could make sure a family member could eat them (two allergies) and they emailed me back that day. I ordered them for Mothers Day only a week in advance, but they were as good as their word. The items that I chose said they would be delivered by Mothers Day and they were, with a day to spare. I'm so glad they take the time to mark the date items will arrive when you are checking out. That makes all the difference. Oh yeah, Mom LOVED the truffles.
5

3 years ago

review by Al B.

#delivery(5/5) #price(5/5) #quality(5/5) #customer service(5/5) #on-time(5/5)

This is the second time a parcel was late to my mom, an 83 year old lady who lives alone and honestly relies on special little gifts like this. I ordered this item well in advance and still they just could not deliver on time! I do not get it, and there is no excuse good enough! IT IS MOTHER'S DAY! AND WE HAVE ALL BEEN ISOLATED TOO TOO LONG! These little gestures of kindness go a long long way and as you can see I am highly irritated. I will be looking for a quality online service to send my mom loves and hugs when I cannot. Wish me luck and good-bye harry and david...
2

3 years ago

review by Sonya H.

#delivery(3/5) #price(3/5) #quality(3/5) #customer service(3/5) #on-time(3/5)

I ordered a few gifts for others and Honeybells for myself. I just received the oranges and they are awful!! I emailed the company, no response. I called today and spoke to a snarky female. She said that the reason they are green and have black and brown spots is because sometimes the oranges are not completely in the sun. I asked her if they have a quality control process. She then said that I shouldn't judge a book by its cover!! What the heck??? I will never order from them again. It's sad. Obviously the company could care less about their customers. There lack of quality and rude service will catch up with them one day.
1

3 years ago

review by Rebecca M.

#delivery(3/5) #price(3/5) #quality(3/5) #customer service(3/5) #on-time(3/5)

Years ago I had fond memories of receiving Harry & David packages for Christmas, and the quality of their pears and apples were noteworthy. No more. My children kindly gave me two Harry and David packages for Christmas 2019. They trusted in the quality of the name. The pears arrived bruised and mottled. The apples were old, soft and starting to decay. Where did the quality control go? They looked like damaged fruit our supermarket would give away for free. Sadly Harry & David is resting on its past reputation.
2

3 years ago

review by Kadie D.

#delivery(3/5) #price(3/5) #quality(3/5) #customer service(3/5) #on-time(3/5)

A package for Mother's Day was scheduled to be delivered May 7, 2020. I placed the order two weeks in advance. I called the company three times to get my order status. All representatives told me it was in transit. I contact Fedex and they tell me it has been labeled for shipment by Harry and David, but Fedex has not received it. So, my mother-in-law has no present. Will never use this company again.
2

3 years ago

review by Kelly C.

#delivery(3/5) #price(3/5) #quality(3/5) #customer service(3/5) #on-time(3/5)

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Usually stable businesses have more than 5 authority websites mentions, this one has 74 authority websites mentions and 1 mentions in other websites

Harryanddavid.com Review

Harry David knows gift baskets baked goods fruit and food gifts Shop famous pears honeybell oranges gourmet food wine delivery for any occasion Whether near or far Harry Davidrsquos online gifts show how much you care

Harryanddavid.com Customer Service Contacts

No contact details for this company.

Share the company's rating

Share Preview

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