helipal.com

4 / 5

helipal.com

helipal.com
41 Reviews
4 Great
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4 / 5

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3.2

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4

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5

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4.5

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41

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Last update: Wed, Mar 9, 2022 1:45 AM

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Helipal.com Reviews & Complaints (41)

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delivery 3.7 /5

price 4.5 /5

quality 3 /5

customer service 3.9 /5

on-time

I ordered the ninja 250. None of the bolts were locktited. Arm came apart in first 5 mins of flight causing bad crash. Escs stopped working after three flights. Unwrapped escs to find soldering not connected. Had to resolder Flying in any mode that will let you flip or roll is a bad idea. The quad rolls like 6 times and slams into the ground. The body is basically useless and does absolutely nothing to protect the electronics in a crash as it literally explodes upon impact. The remote has sticky throttle. The camera is extremely glitchy. Ive spent more time repairing this quad than actually flying it. I really am beyond dissapointed. It was quite a bit of money to spend on something i could have built three of them with extremely better quality. This product was a complete and total letdown. they dont do refunds which is understandable but i have built more than a handful of quads and flown for a very long time now. It is not pilot error. After reinstalling allnew bolts...having to reflash the flight controller and resolder the escs and flying with no body i seriously should have built my own. Also...one of the motors died on the 5th flight. Very very dissapointed.
2

3 years ago

review by Jeff K.

#delivery(3/5) #price(3/5) #quality(3/5) #customer service(3/5) #on-time(3/5)

Other than the terrible customer service and shoddy workmanship of their products, helipal reps (namely jackey lee) couldn't give a flying f**k about you. I've been in need of a main deck for my srd260 for quite some time and after several requests to helipal I receive a response that the part is no longer available. It and the srd260 have been discontinued. But they are still selling the remaining units they have. Wouldnt it be so easy to disassemble a particular unit to keep a loyal customer happy? Nooooo. Can't do that.
1

3 years ago

review by Dewayne W.

#delivery(3/5) #price(3/5) #quality(3/5) #customer service(3/5) #on-time(3/5)

I wanted to put in my two cents - I also purchased an SRD370 from them - with extras it came out to ~ $1300 US. My NAZA2 GPS module was also defective as someone else had claimed in another review. I cannot fault Helipal for that, as they do not make the product, DJI does. I received fairly good troubleshooting information from them and quick email response times (within 1 day accounting for the HK and US EST time difference). All said, everything took about 1 week to resolve due to shipping transit times but they sent me a replacement once they narrowed down the issue - at first they thought it may have been the main control board so I had sent that back first. In my opinion, for the breadth of products, competitive pricing, and selection that Helipal offers on their site, the transit time and shipping costs from HK to the Eastern US is a manageable trade-off for me.
4

3 years ago

review by Dean H.

#delivery(4/5) #price(4/5) #quality(4/5) #customer service(4/5) #on-time(4/5)

Ordered drone parts. Paid extra for shipping. Was to arrive in 6 - 14 days. Did not show up, tracking number did absolutely nothing. Response from Helipal: we contacted Hong Kong Poste...it could take up to 2 months to hear from them. OMG! Fighting to get my money back. Will not deal with them again...period
2

3 years ago

review by Mark W.

#delivery(3/5) #price(3/5) #quality(3/5) #customer service(3/5) #on-time(3/5)

I live in the US and I have shopped on HeliPal for close to a year now with no problems. In fact, many US sites buy from there and resell in the US. However, I recently purchased my first scale from the site and it has been a nightmare. After researching the boards, I discovered I was not the first to suffer from this issue and finally contacted technical support. After 3 or so emails back and forth, their spokesman, Jacky told me it sounded as though the heli receiver was bad and I needed to return the heli for them to confirm. No return information was ever provided. After several weeks of my emails going unanswered, they finally contacted me once I involved PayPay. The company claimed they had lost contact and just recently found all my missing emails. I wish I could say the issue is resolved, however it is not. Bottom line, although expensive for shipping, HeliPal is the place to shop. However, buyer beware, if you need support of any kind, you are on your own. Hence my 3 star rating.
1

3 years ago

review by Joseph K.

#delivery(3/5) #price(3/5) #quality(3/5) #customer service(3/5) #on-time(3/5)

Despite what their site says or what any of the employees suggest, you will never receive your order in the timeframe that is suggested by HeliPal. If your product arrives at all, it will be shipped by the cheapest and slowest method possible. DO NOT PAY FOR FASTER SHIPPING! They will just keep the extra money and the delivery will still likely take 6 weeks or more. Customer service contact is futile. Employees must get tired of spewing the same drivel that blames the postal system (with no proof BTW), because they always offer the same excuse in almost the same syntax every time! If you do not mind waiting for a few months to get your purchases, you may find value here. Otherwise they are only good for wasting a LOT of time.
1

3 years ago

review by Helipal R.

#delivery(3/5) #price(3/5) #quality(3/5) #customer service(3/5) #on-time(3/5)

I ordered 3 parts for my walkera 4 dragonfly, they were one of the few sites that had all the parts in stock, they kept me up to date via email and the parts arrived in less than a week. They were also cheaper than the other parts sites.
5

3 years ago

review by Sy G.

#delivery(5/5) #price(5/5) #quality(5/5) #customer service(5/5) #on-time(5/5)

I ordered a SRD 280 RTF. Never flew a drone before a day in my life. Needless to say my 3rd try on flight ended up 1000 feet in the air, lost control and hit the ground pretty hard. Got ahold of them and they said to send it back for repair. It cost me $80 to send it back with the the 3 day shipping. They received it on a Wednesday and the following Tuesday I got an email from them letting me know the repair was complete and to send $40 paypal. To make a long story short the $40 covered the repair and shipping back to me, with an email and tracking to let me know when it shipped and when it was to arrive. WOW! I learned how to fly and am in the process of ordering another new drone from them. There customer service is excellent and I wont buy from anywhere else. Highly recommend them to all drone enthusiast and newbies.
5

3 years ago

review by Michael M.

#delivery(5/5) #price(5/5) #quality(5/5) #customer service(5/5) #on-time(5/5)

Bought my son a drone for his bday. Arrived broken. After several emails back and forth they said I could return but had to pay for return shipping. Turns out shipping costs more than I paid for drone. We are out the money. So sad. Wish I would've read this reviews before I ordered. I've reported them to the US Federal Trade Commission, Econsumer.gov
1

3 years ago

review by Jen B.

#delivery(3/5) #price(3/5) #quality(3/5) #customer service(3/5) #on-time(3/5)

I bought a storm srd 280 v3. Looked great. They say they are tested. When armed this one would instantly want to flip. . When that had been sorted ..reflash of fc i kept crashing it and blaming myself..turns out it wasn't me not on any ocassion. It just falls out of the air like a Rock. I took it apart and found 2 crushed wires ..that wasn't the problem. Turns out it is probably a sync issue..ii was trying to solder ground wires to the escs because apparently they should be there. Problem is solder won't stick to the ground pads. Not on any of them.. weird is that. I have also purchased a s rew kit. The are 2 piece screws that break under normal tightening. They charged me 36 dollars for that kit and it's rubbish. I also had to order numerous arms because of its fall from the sky problem. The original arms bent. The ones I had to order snap. So a difference in carbon quality. I initially emailed them and they said send it back at my expense ..100 dollars plus. I emailed thier tech support and recieved no answer ..yet they say they have answered all emails... no they haven't. This rtf package cost me 700 dollars and 0ver 300 in parts to replace all the broken bits. Perhaps I got a lemon. Bit that don't explain he dodgy screws... who makes 2 piece alloy screws....it doesn't explain the unsolderable ground pad on the escs ot the shoddy carbon arms that snap ..totally unlike the original arms.
1

3 years ago

review by Darren J.

#delivery(3/5) #price(3/5) #quality(3/5) #customer service(3/5) #on-time(3/5)

I've ordered two SRD 370's as well as replacement parts as well as parts for upgrades. Everything arrived within a week in perfect working order. With all the complaints about defective parts, they send out a lot of stuff there are obviously going to be a few defective parts. It just seems that people who have a negative experience are much more likely to post a review. I couldn't be happier with helipal, they've answered all my emails quickly and in great detail and the drones I purchased are amazing.
5

3 years ago

review by Zack M.

#delivery(5/5) #price(5/5) #quality(5/5) #customer service(5/5) #on-time(5/5)

Bought a srd260 didn't come with all parts as I did not see they was not included but when I had email witch they was quick to get back offering me with a great discount and free shipping so I can say great service!
4

3 years ago

review by Kathleen B.

#delivery(4/5) #price(4/5) #quality(4/5) #customer service(4/5) #on-time(4/5)

I was a little wary buying from Helipal.com after reading the reviews here. So after receiving my DJI Spark remote and portable battery charger in double quick time I headed here to write this review. The portable battery charger was out of stock so they sent me the remote separately which arrived in Sydney in four days. They then sent the charger a week later when it was in stock with no extra shipping costs. They communicated with numerous emails. Very happy customer!
5

3 years ago

review by Lars M.

#delivery(5/5) #price(5/5) #quality(5/5) #customer service(5/5) #on-time(5/5)

I just ordered a storm srd127 drone rtf ,like anything u buy u go through and tighten all the bolts up,they where all loose for one for two I ran 1 3s 450 mah through the drone with no problem,and then I ran the 2nd battery 2 minutes into the flight and it dropped out of the sky,it turns out the 15a ESC and maybe the control board went up in smoke,so it say on there website you have 3 day from the day u purchase it to contact them if there has bin any problems with my purchase via email,i tried 3 time yesterday the day I received it ,and today several time email and paypal filed a claim so maybe now I,ll hear something ,all I want is them to fix it or replace it,seeing how I really enjoy the SRD127 I think its great ,they would be a much better company if they had a way different customer service ,love the drones but hate the people that work for them,all I want is a working drone,seeinf how I have stage 4 colon rectal cancer and all I,m trying to do is enjoy and have fun with the time I have left on this earth......
2

3 years ago

review by Troy B.

#delivery(3/5) #price(3/5) #quality(3/5) #customer service(3/5) #on-time(3/5)

I recently purchased a Walkera RC Helicopter from HeliPal and the total experience was flawless. There website is extremely easy to navigate and the customer service is outstanding. I had concerns about my purchase, if it was the right RC Helicopter for me since I am a novice. There was no pressure to buy that particular RC Helicopter and was given other options that would fit me better if I chose at a significant reduction in the total price. That showed me they are not there to sell the highest priced merchandise but are there to guide there customers toward the product hat fits there needs best and they will enjoy. My purchase arrived 3 days after I ordered it and was exactly what I was hoping for.I would definitely recommend HeliPal to anyone looking to buy any RC product.
5

3 years ago

review by Mark V.

#delivery(5/5) #price(5/5) #quality(5/5) #customer service(5/5) #on-time(5/5)

A great company very fast shipping I ordered an align mr25p on a Monday at my doorstep Thursday morning from Hong Kong. All the bad reviews that I read sounds like playing negligence to me I would highly recommend them I will definitely be using them again
5

3 years ago

review by Kenny D.

#delivery(5/5) #price(5/5) #quality(5/5) #customer service(5/5) #on-time(5/5)

This appeared to be a well organised web site with well thought out details of their products and spares..Placing an order was easy, but contacting them since has become difficult. Upon attempting to send an email, it was subjected to a security code, which was impossible to copy. Hence an email could not be sent. I placed an order on 02 April 2010, which should have arrived by special postal delivery within 3 / 4 days. I am still waiting for the order to arrive.
2

3 years ago

review by John F.

#delivery(3/5) #price(3/5) #quality(3/5) #customer service(3/5) #on-time(3/5)

I ordered a Walkera V450D03 from Helipal. The Delivery service was fast, but I had to pay express shipping (DHL) extra ~100 USD since it had a Lipo battery. Although in the product description it said "WE PROMISE THAT WE WILL SEND YOU EVERYTHING!". The Helicopter was is a V450D01 box and did not contain the Helicopter User Manual. Not sure if I was sold a returned product as new.
2

3 years ago

review by Kevin G.

#delivery(3/5) #price(3/5) #quality(3/5) #customer service(3/5) #on-time(3/5)

I believe that Helipal is an amazing website. I bought a storm racing drone and it was in perfect condition. I had a nasty crash and blew one of the motors, we emailed Helipal and they sent us 4 replacements for free without question. They usually respond on time but it is difficult with the time differences. For all of you people saying that your GPS is broken it is not Helipal's fault, it is the supplier that has made it incorrectly.
5

3 years ago

review by Tristan L.

#delivery(5/5) #price(5/5) #quality(5/5) #customer service(5/5) #on-time(5/5)

I recently purchased my first scale from the site and it has been a nightmare. After researching the boards, I discovered I was not the first to suffer from this issue and finally contacted technical support. After 3 or so emails back and forth, their spokesman, Jacky told me it sounded as though the heli receiver was bad and I needed to return the heli for them to confirm. No return information was ever provided. After several weeks of my emails going unanswered, they finally contacted me once I involved PayPay. The company claimed they had lost contact and just recently found all my missing emails.
1

3 years ago

review by Erick F.

#delivery(3/5) #price(3/5) #quality(3/5) #customer service(3/5) #on-time(3/5)

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Usually stable businesses have more than 5 authority websites mentions, this one has 14 authority websites mentions and 0 mentions in other websites

Helipal.com Review

No description for this company.

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No contact details for this company.

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