Helpling

3.8 / 5

Helpling

helpling.com.au
10 Reviews
3.8 Average
The main metric, showing how trustworthy is the business. Calculated using proprietary rating algorithm based on the AI, analyzing 25 different parameters.

3.8 / 5

Trust Score

2.9

Reviews

4

Social

5

Featured

4

Technical

Is helpling.com.au legit?

  • Many trusted websites are linking to this site
  • The EV SSL certificate is valid
  • Facebook account found with large audience
  • The company has an ANDROID app
  • The company has an IOS app
  • We found several negative reviews about this site
  • This website has existed for less than 3 years
  • Instagram account not found
  • Business not mentioned on Wikipedia
  • Pinterest account not found
  • Linkedin account not found
  • Twitter account not found
  • Youtube account not found
We check all genuine customer reviews and show the number of approved and rejected reviews. All fake or false reviews are excluded from the Reviews Score.

Reviews Analysis

10

reviews

vs

0

AI declined reviews

0%

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Helpling.com.au Review

Book a home cleaner in Sydney or Melbourne for just 35 per hour with Helplingcomau Finding domestic and house cleaners made easy

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Last update: Fri, Feb 9, 2024 3:54 PM

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Helpling.com.au Reviews & Complaints (10)

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delivery

price

quality 3 /5

customer service 3 /5

on-time

My cleaner stole from my house, ate food in my house, went through the cupboards in my house, used my electrical appliances to cook food, did not clean the house yet still charged me, did not bring her own cleaning supplies, had diarrhea in the bathroom, admitted giving a third party access to my house and then simply left the house with this random person in my house, left the house prone to attack by leaving the key open to the public and damaged my house (dents in walls and damaging the tiles). I have spent the last 72 hours emailing and calling Helpling to have the matter resolved yet receive no feedback at all!!! Helping have been absolutely disgraceful. Trust them at your own risk. They have shifted their operations offshore - unfortunately some of these people do not understand English very well making it very difficult to correspond. A complete and utter nightmare.
2

3 years ago

review by Richard Y.

#delivery(3/5) #price(3/5) #quality(3/5) #customer service(3/5) #on-time(3/5)

Having used Helpling's services for few months now, I can say with confidence that the cleaning service provided by helpling are second to none. Service is just $29p/h and you get your placed clean really well. I used the same cleaner for few months and he was great.
5

3 years ago

review by Joseph U.

#delivery(5/5) #price(5/5) #quality(5/5) #customer service(5/5) #on-time(5/5)

I tried contacting Helpling customer service regarding a payment issue several times - Three emails, numerous phone calls (always went to voicemail, which stated to email them instead) - No replies, no call-backs, nothing. Non-existent customer service. Cleaner was average, and only worked approximately three hours out of the five I paid for.
2

3 years ago

review by Hlk T.

#delivery(3/5) #price(3/5) #quality(3/5) #customer service(3/5) #on-time(3/5)

I used Helpling for a few months for a fortnightly cleaning and i have been very unhappy with their cleaners and services:
- High turnover of cleaners. This led to multiple people coming to my house with no knowledge of the house, my needs. I end up coming home with a very average job. Floors not cleaned, tables not wiped, bins not emptied etc.
- Quality of the cleaners: Some of the cleaners are just terrible and unreliable. I had one cleaner leaving the house uncleaned because she was feeling unwell. I can understand that but the person did not even let me know of anything, almost trying to get away with it. Another cleaner did not even show up for the cleaning!
- no customer service: when there is an issue (which happens regularly -see above) they cannot be reached through the phone only by email which they get back to on the next day.
1

3 years ago

review by Marion G.

#delivery(3/5) #price(3/5) #quality(3/5) #customer service(3/5) #on-time(3/5)

I have used Helping 3-4 times in the past, each time hoping the services would get better. Their cleaners are mostly students and some of them are not trained at all. Never on time and most importantly the cleaning is below average. I will not be using this service again.
2

3 years ago

review by Sami Z.

#delivery(3/5) #price(3/5) #quality(3/5) #customer service(3/5) #on-time(3/5)

I booked a cleaner in preparation for a party, provided instructions on the booking about needing the balcony tiles cleaned, benches and tables wiped, mirrors and windows cleaned. I wrote a checklist, paid extra for a balcony clean and showed the cleaner around identifying the items on the list.

I was charged for 2 1/2 hours of cleaning and all that was cleaned was wiping down of my (small) bathroom and kitchen benches being wiped.

I was so upset to see that what I had paid for was not done - but thought it might be a one off. Helping still charges me, took a week to respond to my complaint and a further week to tell me they were only refunding me $40 as there were other cleaning and expenses. They’re refusing to refund any more of my money (when they bother to respond).

The cleaner also texted my personal number demanding to know why I had complained.

Their claims about cleaners being vetted and only “trusted professionals” being used are doubtful. Their promise of excellent customer service is a flat out lie

Don’t use helpling. Trust me. Take your business elsewhere!
1

3 years ago

review by T. C.

#delivery(3/5) #price(3/5) #quality(3/5) #customer service(3/5) #on-time(3/5)

I’ve used helping for the last few years and initially they were great - since then the cleaners and service are getting worse and the cost is going up.

Helping really just want to be a payment platform - they seem to take no responsibility for the service that you engage with them to be provided. Feedback is ignored, cleaners don’t turn up and you can’t actually contact them.

They also take weeks to correct billing errors which is really frustrating!

I was once charged for 5 hours when the cleaner was here for 2 because she felt cleaning the oven should result in her being paid, cleaners are always late and this week didn’t even bother to show up or contact me.

Previously I could have resolved this but when I even sent pictures showing how dirty my house was after a 5 hour clean (I have a two bedroom semi detached it should have been spotless) no action or refunds were provided or taken. They just “noted” my feedback.
2

3 years ago

review by Shelley C.

#delivery(3/5) #price(3/5) #quality(3/5) #customer service(3/5) #on-time(3/5)

The first time I booked my cleaner did not turn up even though I had taken time off work to be there. you can't call helpling which is the most annoying thing about it. they were responsive and organised me a cleaner for the next day.
the second time, the new cleaner was 45 minutes late so I had to leave for work. I have called twice and send two emails and no one will return my call or email. I have been charged for a clean I never had.
incredibly frustrating and slow customer service.
1

3 years ago

review by Jennifer R.

#delivery(3/5) #price(3/5) #quality(3/5) #customer service(3/5) #on-time(3/5)

I have only been using this service for a couple of months now and the cleaner has cancelled 3 times with very little prior notice. Also, it is very difficult to contact the company for help because they only offer an email address for customers which is not particularly convenient. This is a shame because when the cleaner did turn up the service was good value and quality.
1

3 years ago

review by Gtr F.

#delivery(3/5) #price(3/5) #quality(3/5) #customer service(3/5) #on-time(3/5)

We browsed the web and found that this business has an active Facebook page. We have discovered that this business has SSL (secure sockets layer), which means that this business handles your data, such as personal information or credit card details, with secure connection. We discovered that the domain for this business is relitevely new, which means that it could be a start-up business that does not yet have a huge amount of customers.
4

by Smart.Reviews

Usually stable businesses have more than 5 authority websites mentions, this one has 15 authority websites mentions and 0 mentions in other websites

Helpling.com.au Review

Book a home cleaner in Sydney or Melbourne for just 35 per hour with Helplingcomau Finding domestic and house cleaners made easy

Helpling.com.au Customer Service Contacts

No contact details for this company.

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