iD Mobile

4.2 / 5

iD Mobile

4.2 Great
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4.2 / 5

Trust Score

3.7

Reviews

3.7

Social

5

Featured

5

Technical

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  • The site has mostly good reviews
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  • This website has existed for more than 3 years
  • Facebook account found with large audience
  • Business is mentioned on Wikipedia
  • Twitter account found with large audience
  • The company has an ANDROID app
  • The company has an IOS app
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Reviews Analysis

109

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0

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Based on 10147 reviews

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4.2

109 reviews

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1.14

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Idmobile.co.uk Review

Get one of our fantastic value pay monthly phone contracts or SIM only deals with iD Mobile with free next day delivery on our pay monthly phones All iD mobile contracts come with data rollover EU roaming and bill caps to help keep you in control

Idmobile.co.uk Customer Service Contacts

No contact details for this company.

Last update: Sun, Nov 28, 2021 7:25 AM

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Idmobile.co.uk Reviews & Complaints (109)

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delivery 1 /5

price 4.7 /5

quality 4 /5

refund 2.5 /5

customer service 3.6 /5

worst company ever,they rip you off and theres never anybody to deal with it.if theres any good reviews on here i promise you now they are fake and done by ID mobile,i ended up with a contract i didnt agree with but no way of changing and network cover is back in the 1990s,stay away theres loads of good deals with good companys out there and no reason to go with ID mobile,there a scam from start to finish,the only thing you can rely on is them taking the money evey month even after you tell them the contract is up
1

11 months ago

review by hudson trust

CANT GET MY PHONE CONNECTED, CANT CONTACT THEM, CANT PHONE THEM , THEY STILL WANT MORE MONEY , DEBT COLLECTION AFTER ME WITH THREATS . NOW 6 MONTHS OF STRESS . I WANT MY MONEY BACK . AND LOOK AT THE COMPLAINTS . AND THEIR UK OFFICE IS CLOSED .
1

11 months ago

review by David

Charging me for multimedia messages I never sent A/C 07414085513 Just to put you in the picture I had been an ID Mobile customer for nearly two years with no need of contacting their customer services. This was until they billed me for 12 multimedia messages that I never sent. So I contacted them to explain that this was a data error on their behalf .I explained that I remembered receiving a group message from a friend but that I had not replied to this message and that the charges they were billing me for were for me sending 4 messages to the sender of the original message, 4 to his Brother who in the nearly 2 years that I had been with ID Mobile I’d never called or texted and the best bit was that I had sent 4 messages in reply to my own number(laughable). But they still insisted that the data was correct. So after cancelling my contract and moving to another provider I receive my final bill and an accompanied letter saying that as a good will gesture, they would not be billing me for the 4 messages that I had sent to my own number. As you can imagine, I was over the moon with the gesture. (Is this an admission of guilt I wondered)? So you have been warned that when you are billed for none sent multimedia messages, they will not take into account solid evidence that they had a glitch in their system. I also had a similar problem with another company Talk Talk that is associated with the Carphone warehouse; maybe they use the same customer services that are very poor.
1

11 months ago

review by Steven Routledge

#customer service(1/5)

Customer service was useless, tried to cancel my account during the lockdown, website was all over the place, not responding the correct log in details, chat service was not available, and despite indicating that the contract could be managed and cancelled online no option was presented under the indicated headings. As a consequence had to pay for extra months., of course they later insisted that I was at fault.
1

11 months ago

review by Gerard Scott

#customer service(1/5)

Terrible company deliberately make it impossible to end contract within the 14 day cooling off period, the only address to return SIM to within package is not the return address stated I'd mobile...well sadly my balls are not crystal I'd mobile!... Try having a human answer a phone instead of tying eople up in phone menu options ending with a hang up.
1

11 months ago

review by Rick Ryder

THIS COMPANY IS A SACM!! (Stay away from them) Ordered a phone and paid £50 upfront for the phone. On the day of the delivery ID Mobile rang the delivery company to return the phone to Carphone Warehouse (Dudley) I phoned to ask why they told me to speak to the delivery company and CPW. Both company’s told me it was ID mobile that called for the mobile back. After speaking to one of their reps on their online chat room for almost 5 hours I still could get my money sent back to me or the phone to be delivered again the next day, they told me that I need to contact CPW for my refund even tho I ordered the phone from them and if I order another phone I will have much better results next time. 3 days later I had a message saying my first bill is ready and needs to be paid by the 7th July 2020, why would I pay for a bill for somthing I have never had? Plus why you sending me that if you called for the phone back? Do they not keep records? If they do they don’t keep it very well so imagine how well they keep your data. Another email come through saying I had forgot to download their app to keep on top of my bills and information needed, ‘hang on I’m not the one who has forgot anything, they are’ I kept messaging the company through the live chats in their website to get this situation sorted. I THOUGHT I finally got somthing sorted by re explaining the situation AGAIN AND AGAIN AND AGAIN for the rep to tell me all bills are stopped and I should have a refund within two days...... Two days later I get a letter saying - Sorry you are leaving us, you just now need to pay the last bill. Why would I pay it? Worst thing is this will mess with my credit rating all because of their scam! I really do mean that word SCAM with this company as it’s impossible to get hold of anyone and they don’t store any of your information and just completely rob your money and send you bills knowing you have to pay or your credit rating goes right down. I have never been so stressed, I advice you all stay away as it really isn’t worth the stress and if they do try and take a bill out I will see them in court! STAY AWAY and use a real company! I have kept every conversation with the company ready for along stressful process!
1

11 months ago

review by David King

#delivery(1/5) #refund(1/5)

I have a sim only contract started over two weeks ago, firstly did not receive a sim for 10 days, every time I call, I have to wait for over 50 minutes, finally got sim but unable to activate it as per advice. No live chat, customer services, email support or urgent advice available which is ridiculous and shambles. I have not idea how many weeks I am stuck with them without even able to get any services or support as no options for further communications available. Dropped email to their complain department with no response over a week. Aiming to complain to Ofcom. Absolute shambles. Please do not try them as they are useless and uncaring poor quality service provider.
3

1 year ago

review by R. C.

#quality(3/5) #customer service(3/5)

Avoid ID mobile at all costs ! Cancelled my sons contract in December , but have just found out that they carried on billing and that I still owe for four months . Online chat was generally unhelpful . Denied all knowledge that I’d been in touch , no record of my call and no confirmation that my contact had been cancelled as requested four months ago .
3

1 year ago

review by Sion B.

I didn’t mean to give one star but I can’t see how to give any less Scammers. I ticked a box to say I wasn’t interested but they still took money from my account and there’s no response from the contact details. Avoid avoid avoid
3

1 year ago

review by Mac M.

I've been with iD since it's launch in 2015. I've changed tariff a couple of times as better value plans have become available. Coverage is fairly good - my reason for changing back then was that Vodafone just didn't work in locations I was spending lots of time at. Moving to iD was an immediate improvement. Everything can be managed from the app. I've only contacted customer service once a few years ago, I only had to speak to one person and once they managed to grasp what I was asking for it was sorted immediately. I don't know what there is not to love really.
5

1 year ago

review by Glen F.

#customer service(5/5)

ID mobile have the worst customer support I have ever had to deal with. Their agents are robotic, responding with automated replies that do not answer my question. I have tried to have my information removed for months and they have not made it possible for me to do so. If you value your time and money, do not use them.
3

1 year ago

review by Olivia Boren

At £5 a month, nothing comes near in terms of value for money. I started off with a £5, SIM only, 30-day roll over contact, offering 1GB data, 500 minutes and unlimited texts. The network coverage checker indicated no coverage in my postcode area, but the reality was a better service than provided by EE, who claim to provide excellent signal strength! Three months later, and I upgraded to a £6 monthly tariff, giving 2GB data, 1000 minutes and unlimited texts. Later on, I went over to their new £5 deal, which I'm still on. It gives 2.25GB, 250 minutes and unlimited texts. For me, this just about adequate and the best deal you could possibly expect for such low cost. Your account is managed via an app on your smartphone, which is exceedingly well designed. You won't get anything more user friendly, and it covers everything. You get a dashboard showing minutes and data used, together with amount remaining and number of days left on your current billing period. You can change tariff, request a PAC code, end your contract, port your old phone number, and examine your bill history (to check payments made and or when the next one is due). You can also set a zero cap so that you'll never exceed your monthly allowances, and you also have the facility to buy bolt-ons for more data. Worth mentioning is that the monthly plan includes 0333, 0345 and 0370 numbers, in addition to UK mobile phone numbers and the standard UK geographical-based 01,02,03 and all free phone numbers. I wasn't expecting free 0345 numbers! I changed tariff during a particular billing period rather than at the end, and was delighted that the pro-rata allocation of minutes and data allowance, was exactly as anticipated based, on the fraction of days into the new period. The app is PIN or fingerprint protected, and if someone enters the wrong PIN on three consecutive occasions, the account is locked. Anything negative to say? Well, there's no call centre to turn to. When things go wrong, e.g. if you're locked out of your account, you'll need to Google the problem and take it from there! It can take time doing this, but you should get it resolved in the end. Frankly, I fail to see how anyone could expect more for such a low outlay. £5 per month is nothing these days. Ask anyone into market research, and they'll tell you that most people won't even give you an empty cigarette pack, even if you offered them £7! I've been particularly impressed by how things are going during the current Coronavirus epidemic - it's made no difference! For several days, I've tried to sign up for one of the deals by Smarty, but their website just freezes! I've emailed their customer services, but have so far been ignored, yet they've a better reputation!! Not fair!
5

1 year ago

review by Deleted User

#customer service(5/5)

I was offered an upgrade by iD Mobile from a sim only deal to a pay monthly, which includes a new handset. I followed the links on the iD portal and the new phone was delivered two days later. Set it up and wanted to port my original number to the new phone - no option to do so in my online account. So I contacted iD through 'live chat' as their 'customer services ' is closed until further notice. Was told that iD could not port numbers internally, despite it saying the complete opposite on both their website and on the pack which included the new phone. I asked 'Why not?'. They cannot answer, told me to notify all of my contacts (600+) that I would have a new number! The staff at iD are too stupid to resolve any customer problems. Arrogant, unhelpful and generally useless. Other service providers now offer competitive deals (£5 per month) so absolutely no point in going to iD whose attitude is 'the customer is always wrong'!
3

1 year ago

review by Deleted User

#customer service(3/5)

Over a yet period my daughter used 250mb per month out of her 2gb allowance, then apparently in 1 day she used 12gp costing us £90! Was total rubbish and when disputed it was “we are right and you are wrong” nothing I could do about it! She’s 9 and plays on silly games in the house connected to ir WiFi! Recommend you avoid this company!
3

1 year ago

review by Deleted User

This is a terrible company that will rob you and force you to stay with them and will try and cost you more money I rang up the I.d mobile to find out that it’s costing me to call them as well as akilla one of the so called managers laughed at me after they found out it was costing me money which is bad service inits self as well as they will not try and help you if you are loyal they just want your money further more they kept me on the phone for a hour so that cost me even more money I find the disgusting and disgraceful I will never recommend I.d to any one at all and I will keep telling people how bad this company is
3

1 year ago

review by Jack Congleton

One of the best service that I ever found
thanks
5

1 year ago

review by CARLOS BERGHUSEN

I would give zero stars if I can. I was surprised to see the amount of peopel struggling to cancel with this company without getting charged because I'm ON THE SAME BOAT! The person speaking on the phone when I wanted to cancel does not have an easy accent to understand, and I thought it woudl be cancelled but apparently not. It's difficult to reach them back then, and now I owe them 39 pounds and I've been trying to dispute but they don't let me. Too much time wasted on this company honestly. Please avoid.
3

1 year ago

review by Deleted User

I have never ever had a contract with iD mobile actually never heard of them , i have been with o2 for years , but today i received an email from iD mobile stating they were sorry i was leaving , and they would be sending my last bill . What is going on .?
5

1 year ago

review by Maureen W.

A dreadful company owned by Dixons… A dreadful company owned by Dixons Stores Group (Curry's, PC World, Carphone Warehouse). We were with them briefly on a monthly £3.99 rolling contract and when we left paid them in full (Have paperwork to prove). Amazingly they have reported my wife to a debt collector Lucas Finance who are harassing my wife for just over £13! The world has truly gone mad and I would not touch DSG or their stores with a bargepole.
3

1 year ago

review by Deleted User

Absolutely awful cut off internet for 5 days without giving any notice until I rung up and asked then they told me...multi million pound company forgetting to send out "planned maintenance" messages to its users....sums them up really, the truth is they just lie to their customers. Really do yourself a favour and avoid them, impossible to get hold of and awful signal.
3

1 year ago

review by Deleted User

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Idmobile.co.uk Review

Get one of our fantastic value pay monthly phone contracts or SIM only deals with iD Mobile with free next day delivery on our pay monthly phones All iD mobile contracts come with data rollover EU roaming and bill caps to help keep you in control

Idmobile.co.uk Customer Service Contacts

No contact details for this company.

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