intelligentretail.co.uk

3.7 / 5

intelligentretail.co.uk

3.7 Average
The main metric, showing how trustworthy is the business. Calculated using proprietary rating algorithm based on the AI, analyzing 25 different parameters.

3.7 / 5

Trust Score

3.9

Reviews

1

Social

5

Featured

4.5

Technical

Is intelligentretail.co.uk legit?

  • Many trusted websites are linking to this site
  • The site has mostly good reviews
  • The SSL certificate is valid
  • This website has existed for more than 3 years
  • Linkedin account found with large audience
  • Facebook account found but audience is small
  • Instagram account not found
  • Business not mentioned on Wikipedia
  • Pinterest account not found
  • Twitter account not found
  • Youtube account not found
We check all genuine customer reviews and show the number of approved and rejected reviews. All fake or false reviews are excluded from the Reviews Score.

Reviews Analysis

12

reviews

vs

0

AI declined reviews

0%

NON VALIDATED REVIEWS

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Based on 75 reviews

Smart.Reviews

3.7

12 reviews

Trustpilot

4.6

63 reviews

Intelligentretail.co.uk Review

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Last update: Wed, Mar 9, 2022 3:05 AM

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Intelligentretail.co.uk Reviews & Complaints (12)

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delivery

price

quality 5 /5

customer service 4 /5

on-time

I have been using connect till software, from Intelligent retail for over 3 years. It is now the core of my retail business both in store and online. This system has paved the way for expansion and we are opening our second store within the next two months. This new store will be the pilot for a franchise which is also possible thanks to the connect till software. I can highly recommend this software to any retailer for its adaptability and solid construction.
5

2 years ago

review by Steven Calvert

#delivery(5/5) #price(5/5) #quality(5/5) #customer service(5/5) #on-time(5/5)

I have had a supplier relationship with Intelligent Retail for 18 months now. They are a pleasure to work with, always efficient and pro-active with great customer focus.
5

2 years ago

review by Megan

#delivery(5/5) #price(5/5) #quality(5/5) #customer service(5/5) #on-time(5/5)

They do not return calls when they say they will and you are left trying to chase them even when every day and hour costs you money. It can take days to fix the smallest problem and the customer service team appear to be of varying standards of competence from the completely hopeless to very good.
The last problem went on four four days stopping us putting ant shoes on through the Ebay feed and i had to phone at the beginning of each day to get them to try to resolve the problem. Eventually i got someone who knew what he was doing and it took 15 minutes to fix. Four days lost because of incompetence. This is fairly normal.
2

2 years ago

review by Robert IT Manager

#delivery(3/5) #price(3/5) #quality(3/5) #customer service(3/5) #on-time(3/5)

Edit: 25/05/18

Things have begun to improve, better service and far more helpful staff than before. We have gone forward with a new site which is currently under build, so cannot yet rate them on that side of things.
Have to say that there are still several features missing from the system that need to be addressed, any requests you put through appear to join and endless list and never really get a look in.
All in all, much better - increased rating to 3 stars, will be back to update once we see how the website build - so far, so good.

--------------------------------------

The ePos system is ok, few glitches however it does work (most the time) however we have had major issues with our website.

Customer service is terrible, you are constantly chasing them and they never get back to you. We have many outstanding issues going back many months with promises that they will be fixed - they never are!!

We are looking to move away from IR, however it has been a massive investment and we cannot afford to at this time.

I would not recommend buying a system off this company, they certainly talk the talk when looking at the system, however once you have paid up, it is a completely different situation!!
1

2 years ago

review by Jackson's Models & Railways

#delivery(3/5) #price(3/5) #quality(3/5) #customer service(3/5) #on-time(3/5)

After my recent review I just had to come back again about a new feature we had added to our system, we started in February and I wanted to make sure my review reflected our experience so have waited a few months. We used to work with a reviews company that didn't integrate with Google so decided to change and ended up choosing Feefo (Sorry Trustpilot!). Intelligent Retail have the option to integrate with Feefo with their responsive websites and we have been seeing great results. Our sales automatically get sent to Feefo to trigger requests from our customers and the feedback we have received is an invaluable way to measure the quality of our customer service and products. We have now started to see the product reviews coming through and showing on product pages on our site. Our customer service reviews show on every page of our site giving new customers the confidence that we take our customer service seriously. The set up by Intelligent Retail was quick and easily integrated into the look of our site and it's worked without problems over the last few months.
5

2 years ago

review by Steve Taylor

#delivery(5/5) #price(5/5) #quality(5/5) #customer service(5/5) #on-time(5/5)

I have been with IR for over 5 years and during this time there have been more problems than I could possibly list. I use the connect system for my stock control both in my shop and online, I also use their integration software to integrate with both Amazon and Ebay.
At present I have the following outstanding issues:-
1. No filters working correctly across the system
2. Listings on Amazon have de-listed themselves and no way of finding out which listings are actually on this platform.
3. Overselling on Amazon due to quantities on stock tree not matching stock on Amazon.
4. Issues with purchase ordering whereby when putting orders together using pack size option they do not add up properly.
5. Any clothing item that I try to list that is Grey will not list!

These are only my current issues some of which have been un-resolved for well over a month. The last time I had an issue with IR integration with Amazon it took them over 2 years to resolve during which time I oversold 100's of items. When they finally resolved the issue I was left with a stock tree that did not match what was on Amazon, so I asked IR how I could correct it so that what was showing on Amazon matched my actual stock. They told me that I would have to manually compare my stock on Connect with what was on Amazon!!! I have 1000's of products on Amazon many of which are clothes and therefore have size variations, and this ended up taking 2 of us 4 full days to do!!

The only reason I am still with IR is because I have invested a lot of money and time into this project and cannot currently afford to invest in a new company and system.
2

2 years ago

review by Nikki McAuliffe

#delivery(3/5) #price(3/5) #quality(3/5) #customer service(3/5) #on-time(3/5)

I went to the NEC looking for a simple till for my shop, but ended up meeting Intelligent Retail, who showed me I could have a Till and control my website very easily in one place. It's all up and running now and very impressed with the customer service provided. Especially impressed with the introductory training. Highly recommended!
5

2 years ago

review by Liam John

#delivery(5/5) #price(5/5) #quality(5/5) #customer service(5/5) #on-time(5/5)

We have dealt with Intelligent retail for the past few years and we have had many compliments on our website and the ease of use.
Also, whenever we have needed something like a new banner or ad on our site or just teaching us how to manage the website, it has been done immediately and with the most professional and friendliest manner.
5

2 years ago

review by Steph

#delivery(5/5) #price(5/5) #quality(5/5) #customer service(5/5) #on-time(5/5)

We have been having an on-going problem with the goods out movements and we highlighted the problem in and around the 5th October 2016 and as yet the company haven't resolved the problem view below to see reply I have been bounced from one person to another and no resolution not good enough for the cost per month backup service .
Hi Declan,

This case had to be escalated to the development team;

Your case has been investigated by the Product Solutions Group and now requires further investigation by the Testing team at Intelligent Retail.

The team prioritise cases based on business-critical factors, customer demand and their current workload. Although the team aim to get back to you as soon as possible due to the nature of software testing a lead time cannot be predicted at present.

Our Connect core development team is made up of a range of specialist skilled and highly qualified staff. As with any highly valued limited resource, time is allocated on a fair queue basis and balanced between escalated reactive support cases such as this and pro-active new developments. These new feature and technology developments help drive our customer community forward. This balance of reactive and proactive is a challenge faced across the COTS (commercial off-the-shelf software) industry however we do strive to work through all cases as quickly and fairly as possible.

Thank you for your patience

In regards to the stock have you checked that there are no allocated stock for this product? You can do this from the back office, active stock, select the product, click on stock quantity and this will show you there.

Kind Regards,

Connar

To: Subject: RE: slave system is missing all goods out movements

Hi Aden the last conversation I had with your help desk I was being put to the top of the list that was last Thursday/Friday I still haven't heard back from anyone .

I also have a problem with the stock as in I have a print out telling me I have 8 of a product yet when I go to look for it I only have 5 on the system this is all very strange can you call me in morning .



Regards

Declan





From: Aden GostlingSent: 07 November 2016 09:04
To:Subject: slave system is missing all goods out movements









Hi Declan,

Your case has been investigated by the Product Solutions Group and now requires further investigation by the Testing team at Intelligent Retail.



The team prioritise cases based on business-critical factors, customer demand and their current workload. Although the team aim to get back to you as soon as possible due to the nature of software testing a lead time cannot be predicted at present.



Our Connect core development team is made up of a range of specialist skilled and highly qualified staff. As with any highly valued limited resource, time is allocated on a fair queue basis and balanced between escalated reactive support cases such as this and pro-active new developments. These new feature and technology developments help drive our customer community forward. This balance of reactive and proactive is a challenge faced across the COTS (commercial off-the-shelf software) industry however we do strive to work through all cases as quickly and fairly as possible.



Thank you for your patience.



Best regards,



Intelligent Retail Helpdesk
2

2 years ago

review by declan mccrystal

#delivery(3/5) #price(3/5) #quality(3/5) #customer service(3/5) #on-time(3/5)

We have used Intelligent Retail for over 7 years now, we use their software and SEO marketing, both of which have helped us grow our business on all platforms on which we sell and our physical store.
5

2 years ago

review by TackleUp Felixstowe

#delivery(5/5) #price(5/5) #quality(5/5) #customer service(5/5) #on-time(5/5)

After noticing a problem with our till system not synchronising Intelligent Retail were contacted and I was put through to a support advisor immediately who resolved the problem within 15 minutes. Happy with the service and would highly recommend the company.
5

2 years ago

review by Alison Rickards

#delivery(5/5) #price(5/5) #quality(5/5) #customer service(5/5) #on-time(5/5)

We searched online and found that this business has an active Facebook page with 101 followers. From our experience this can indicate that the business is either not actively engaged with online communication or is new and growing. We have discovered that this business has SSL (secure sockets layer), which means that this business handles your data, such as personal information or credit card details, with secure connection. We found that the domain for this business is older than two years which could be an indication that this is a trustworthy business with an established customer base and experience in their field.
4

by Smart.Reviews

Intelligentretail.co.uk Review

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