jadlamracingmodels.com

4.4 / 5

jadlamracingmodels.com

jadlamracingmodels.com
14 Reviews
4.4 Great
The main metric, showing how trustworthy is the business. Calculated using proprietary rating algorithm based on the AI, analyzing 25 different parameters.

4.4 / 5

Trust Score

3.6

Reviews

5

Social

5

Featured

4.5

Technical

Is jadlamracingmodels.com legit?

  • Many trusted websites are linking to this site
  • The site has mostly good reviews
  • The SSL certificate is valid
  • This website has existed for more than 3 years
  • Facebook account found with large audience
  • Instagram account not found
  • Business not mentioned on Wikipedia
  • Pinterest account not found
  • Linkedin account not found
  • Twitter account not found
  • Youtube account not found
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Reviews Analysis

14

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0

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0%

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Usually stable businesses have more than 5 authority websites mentions, this one has 16 authority websites mentions and 0 mentions in other websites

Based on 25662 reviews

Smart.Reviews

4.4

14 reviews

Trustpilot

4.8

25648 reviews

Jadlamracingmodels.com Review

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Last update: Wed, Mar 9, 2022 6:21 AM

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Jadlamracingmodels.com Reviews & Complaints (14)

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delivery 2 /5

price 1 /5

quality 3 /5

refund 1 /5

customer service 2.3 /5

BEWARE OF THIS COMPANY. Ordering and delivery was straightforward. BUT after unpacking the track on Christmas morning one of the supplied cars was faulty and did not work. As a result, we had very disappointed 6 and 8 year old children. That was bad enough, but the company's response is the more worrying issue. The only after sales care is via an emailed enquiry form. No telephone contact number is provided on the website. Having completed the enquiry form yesterday, providing details of the faulty product / order number etc, I received a short email today in which Jadlam effectively seeks to wash its hands by suggesting I re-direct my enquiry to the manufacturer! Clearly, as the retailer/supplier, Jadlam is legally obliged to replace the item or provide a refund, but they clearly have no intention of doing so voluntarily. I would strongly urge you to avoid this company which, at best, is ignorant of it's legal obligations under consumer law or, more likely, simply chooses to ignore consumer's rights and the law relating to faulty goods.
1

3 years ago

review by irco

#delivery(1/5) #refund(1/5)

Shockingly bad services. received a Dragon 1/35 german tank kit today and the package was totally crushed. The kit was wrapped in a thin layer of cardboard and i use the word cardboard very loosely which did not encase the whole kit the ends were not covered at all, then the parcel was wrapped in a black plastic postal bag. On opening the kit it resembled as if someone had walked on it. When i contacted them via email/NO PHONE NUMBER CAN BE FOUND FOR JADLAM i had a response asking if i would like a £3.00 discount which i find beyond insulting.I have used this company 3 timers in total and this will be the last. Once they have your money they have no duty of care as to how your item arrives. The kit by the way is so damaged that it has gone in the bin.NEVER,NEVER AGAIN WILL YOU HAVE MY HARD EARNED MONEY.
1

3 years ago

review by Shocking service and after care and

Very poor customer service - buyer beware! There are many better websites out there that will treat you properly. Customer service reps very rude, and unhelpful; going through a refund process for a cancelled order at the minute; can only hope to see the money sometime soon as their service staff don't seem to want to say much!
1

3 years ago

review by X. V.

#refund(1/5) #customer service(1/5)

I bought a 'Radio Control Car Radio Gear & Battery Combo - Mid Level' as part of the package I bought. It was missing the battery. We bought the package at the start of lockdown but haven't got round to opening it till now because it was a gift to someone. It was missing a battery but rather than sending me the missing part they offered me 20% off a new battery as it's past 30 days which seems arbitrary. It's a Jadlam package that was missing the item. If the box was missing a part then sending me the part seems fair IMO. It's a high-value part so this is very frustrating. Definitely won't use them again and have lost a customer in me. Have email correspondence for proof.
2

3 years ago

review by Rahul K

Tried to order a piko train set on line. Put in my basket yesterday but tried to pay for it only to find its been removed and the price has gone up. Tried several times to contact the company but just left on hold constantly. Very disappointed. Have since ordered from another supplier
1

3 years ago

review by S. B.

#price(1/5)

Very poor, ordered some Hornby locos on pre-order - one i was advised was shipped twice when it wasn't, aother i was told was out of stock yet they shipped one to me from eBay that was ordered afterwards. The third one i cancelled as would be waiting months for new stock and given they shipped to other customers who ordered at the same time (i know 2 of them) chances of it arriving is low - perhaps as it was ordered on the discount voucher. Shocking stock control and total lies
1

3 years ago

review by Deleted User

We paid £ 659 for a Scalextric layout on the 19/12/17. We received the item on the 21/12/17 in a large box of many items without a packing list. We accepted the item in good faith that it was complete. On Christmas day we assembled the track only to find that several pieces were missing which rendered the item useless. This caused our family considerable distress. Whilst the quality of the item from Hornby was excellent the lack of professionalism from Jadlam is unforgivable and although I have used this company in the past I can no longer recommend them. Both I and my children are very disappointed.
1

3 years ago

review by Andy Hinton

#quality(3/5)

I gave bought on more than one occasion and found everything at a first class service from ordering to receiving my goods .
5

3 years ago

review by Graham Mason

Customer service that's a laugh you dont know the meaning of the word, try ringing it's easier to speak to the Vatican and get the Pope he will speak to you albeit in Latin. Their after sales is none existent their deliveries are the pits for example l ordered a model from "Wonderland" in Edinburgh two days ago and lo and behold it's here, my outstanding order was ordered in Oct. a pre-order which l paid for there an then has it arrived ? you don't need my answer. 2019 will have to improve else l'am off.Hate writing negative reviews but could not contain myself.
2

3 years ago

review by Gerald Millard

#customer service(3/5)

I ordered an Item to come next day. The wrong item was sent, I have tried calling them, emailing them I have had no response they don't respond to calls or even how to return an item. Customer services is a Joke. They have taken my money and just don't care. Order from somewhere else. Complete waste of time. Next step is trading standards.
2

3 years ago

review by Deleted User

#customer service(3/5)

Have been shopping with jadlam for a year or so and I have to say so far it's been trouble free. I've ordered a few bits and 2 radio controlled cars and both arrived in good time and in perfect condition. I've messaged them a few time too and get a response pretty quick awell and they're always there to help if needed.
5

3 years ago

review by Carl Frost

Ordered yesterday arrived today everything fine couldn't fault anything .
5

4 years ago

review by Postman Retired

Paid for next day delivery, had a text to say it was arriving 3 days later (I needed it for next day as it was a birthday pressie) tried to email and call but NOTHING ?
2

4 years ago

review by Brooks J.

#delivery(3/5)

We found that this business has an active Facebook page with 14420 followers. From our experience this can indicate that the business is trustworthy and popular among people. We have discovered that this business has SSL (secure sockets layer), which means that this business handles your data, such as personal information or credit card details, with secure connection. We found that the domain for this business is older than two years which could be an indication that this is a trustworthy business with an established customer base and experience in their field.
5

by Smart.Reviews

Usually stable businesses have more than 5 authority websites mentions, this one has 16 authority websites mentions and 0 mentions in other websites

Jadlamracingmodels.com Review

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