Engagement Rings Wedding Rings Diamond Engagement Rings Diamonds and Jewelry

I bought the 4 carat tennis bracelet, and gave it to my wife for our anniversary. She was thrilled, it's what she always wanted. Would use this company again.

**** August 6, 2009 Update ****

I'm updating this review 4 1/2 years after my original purchase because it seems my dispute with this company is finally resolved. Out of the blue, I received a phone call from Charlie in customer service informing me that Jewelry Central had been bought by another company. They were going through their records and came upon my file and this review; or perhaps vice versa, I'm not sure.

At any rate, they offered to complete my refund and promptly sent me a check in the mail. I was completely pleased and surprised by this, and was grateful that someone there was trying to make up for a past mistake.

I trust the new owners to put more attention to customer service and believe they deserve a second chance. Thanks go out to Charlie and the rest of the customer service team for making things right after all these years.

My ranking will be revised to a neutral 3/5.

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Original review:

Summary:

1) They promised same-day shipping via FedEx. Based upon the date they charged my credit card and the delivery date, I believe they shipped on the 10th day via USPS.
2) I requested a cancel if they couldn’t ship by the 5th day. They shipped late anyway.
3) They shipped to the wrong address.
4) They kept $20 of my money because of items 1-3.

The details of my experience:

(Removed. It's been over four years. They made things right. No need for the gory details any longer.)

I love my engagement ring, we saved a ton of money versus buying from our local jeweler. Fast Shipping.

I had the pleasure of advising my son on the purchase of an engagement ring for his fiance. After looking at over 20 different internet sites (some in UK and Israel, mostly US), we settled on JewelryCentral.com and he is very glad we did. Internet diamonds from good sellers offer more for your money we found after looking also at mall jewelers. JC Store Customer Service was excellent. They actually call you back if you have to leave a message (once within 5 minutes), and e-mails are promptly answered with courtesy and complete information. My son decided to go the "Design Your Own" ring path. The first loose diamond he chose had been sold. Jewelry Central made suggestions for an alternative diamond, without trying to push up the budget. Much appreciated. In the end he chose a .36 carat, D, VSI Ideal cut (GIA Ex with cert dated Jan 2010), HCA score 1.8 in an 18ct white gold trellis setting.
He asked for a rush to be put on the order. JC Store said they could not compromise quality to rush the bulding of the ring. We appreciated that demonstration of commitment to quality. In the end it did ship two business days sooner than anticipated, and overnight (free for built rings).
The ring is stunning! Absolutely gorgeous! My son came to the house to collect it, and when he saw it he was very happy with it. The diamond flashed and sparkled with fire and brilliance like a fireball. My son's fiance just loves it, she shrieked and jumped up and down at the sight of it. She told me she would have said yes if he had given her a crackerjack ring, because she loves him. But her delight was obvious and intense and the ring looks incredible on her finger. All I can say is, I thoroughly recommend Jewelry Central for quality, selection, price, processing and just plain WOW factor!. The 30 day return includes one re-setting/change for free. Would definately shop with them again for jewelry.
JC Store gets full marks and our thanks for an excellent shopping experience.

I am not the kind of person that writes reviews, but in this case I feel I have to write one to help others to navigate the jungle of internet jewelry shopping. My story is one like many others out there, met a girl, dated for 3 years broke up, got back together again and after another 2 years decided to get married. Now, I did not know much about diamonds other than my girlfriend wanted a princess cut diamond ring. And so it began, spending hours and hours whenever I could at lunch breaks, weekends, at night. It was exhausting, and did not bare any results. In my frustration I started talking to anybody who would ask when is the wedding if they knew the best place to get the ring from. I got different answers but the one site that kept coming up in the conversation was jewelrycentral.com. So I checked it out, BINGO!!!!

I found a princess cut ring my girlfriend wanted at the price I could afford and the diamond was gia certified, and since I knew nothing about diamonds the gia certification is a nice assurance of the quality of the diamond. Another thing, I have to give credit to jewelrycentral's consultants for their knowledge, patience and understanding of every aspect involved in the process of buying an engagement ring.

Long story short I got the ring, my sweetheart loved it, got married, had a beautiful wedding, am very happy.
Big thank you to jewelry central for making a difficult task easy. To anybody who is searching for an engagement ring: go to jewelrycentral.com., good luck and be happy as I am.

After hours of looking online I found the perfect five stone ring. It is a real eye catcher and I love how the diamonds catch the light in every direction.I am very pleased with this web site and would sugest it to others.

We searched online and found that this business has an active Facebook page with 97 followers. From our experience this can indicate that the business is either not actively engaged with online communication or is new and growing. We have discovered that this business has SSL (secure sockets layer), which means that this business handles your data, such as personal information or credit card details, with secure connection. We found that the domain for this business is older than two years which could be an indication that this is a trustworthy business with an established customer base and experience in their field.