kittywireless

I'm a brand new Page Plus customer and had to go to a dealer to get an $80 pin. Kitty Wireless assumes you are a criminal if you attempt to purchase this item - they state that clearly in some 3 page rant on their amateurish website but I went there anyway because I saw some reviews for the place but now I know the good reviewss are fake and they get the bad ones deleted. My order was accepted on a Saturday was supposed to take a max of 3 hours. 3 DAYS later after my 3rd attempt to contact them at this point to cancel the order they begin sending me harassing emails every 5 minutes calling me a liar and make a false report against me on a forum I had posted to.... I had already purchased the pin from another dealer and unsubscribed from their site at this point. What a lot of drama from trying to give someone $80 of business! I am still upset and shocked hours later. Use Page Plus directly or look for some other dealer than this. They are just crazy and vindictive. I've never experienced anything like it!

This use to be a pretty good company,but like another review said,they are never wrong.Also since they have been trying the puppy plans the page plus side has gone down hill even farther.last year when you ordered a pin you would have it on your phone usually in a couple hours or less,now your lucky if you get it in a couple days,but thats not there fault because there busy and dont know how to hire help.I have been using them for a couple years and got several family and friends to use them,some of them left after first time and the rest me included are leaving now.I would rather pay a few more dollars and get instant service than to wait until who knows when and be told its my fault.

It has been a few years with kitty and after attempting to refer three new customers it has gone poorly. Almost a month to PORT a 4LTE line. Page after crazy page, too many emails. Set up auto pay for two 3G phones. When I expressed my frustration, the OWNER cancelled ALL the orders out of spite/retaliation. This business is run by a megalomaniac. They are NEVER wrong. Unfortunate attitude. Deal directly with Page Plus, avoid KITTY. Save yourself three dollars a month and headaches. You've been warned!

I couldn't have picked a better company to assist me in my first journey into pre-paid phone plans. Sure there were aspects and details of the process I wasn't familiar with, and I most definitely had to read/re-read info on the various webpages to get a better idea of what was expected.

As a result there were no glitches or gotchas in any of my transactions with them. I would gladly recommend Kitty Wireless to anyone considering a pre-paid provider.

I have lived at my permanent address for 31 years. Went to KittyWireless to purchase an $80 phone card and went through all the hoops this website puts a person through only to receive an email stating that it will take 3 or more hours to receive pin. Never did receive pin, but did get an email saying that I did not pass their fraud system. WTF!? It is very thoughtful of them to take my money and then cancel my order since I didn't pass their fraud check and the last part of the email states that they do not know when my money will be refunded into my accout. What a joke this place is.

Well go else where to buy phone cards. Not worth the hassle that this pathetic website puts a person through to order anything.

GO SOMEWHERE ELSE FOR YOUR PAGEPLUS NEEDS!

I have filled a complaint with the BBB & my bank since repeated emails to Kitty Wireless during the month of August have done unanswered. Today out of the blue the responded to the BBB complaint stating they are out of business. They also stated the overcharges for for an annual renewal fee. I noticed these overcharges starting in July and they didn't make any sense. I have kept all of my email communication from them on two accounts I had with them since 2013. Never had one issue with them. Then all of a sudden charges increase, no invoices for July and August sent and no response to my complaints. Now it makes since, they were going out of business. All their customers are now getting screwed with this erroneous "renewal fee" charge, which I'm sure if the FCC found out about it and then just going out of business would raise a lot of red flags. If you knew you were going out of business, just bow out gracefully instead of screwing over your loyal customers.

I had been watching PagePlus and Kitty Wireless for a few months before I decided to switch my service. As their office hours are 11 to 8 I submitted my request at around 5:30 PM, after I was home from work. Around 6:15 I received an email that they could not complete my request (a port) due to a system glitch. Around seven I asked them to not complete my request due to the fact that I cannot obtain my pin prior to their business closure. They did continue porting my number, and about 8:15 I received a message that my number was ported. So I was without a phone for about 14 hours since by then they were closed and I could not order a pin. The next day they completed my pin requested very quickly. Later that same day I made an error when messing with my phone settings and could not make or receive calls, I emailed [email protected] and asked for assistance. They were very prompt at answering my question and providing me excellent service (seriously, I had responses within minutes to my emails). I understand that in this great age of technology that glitches will happen. The assistance and services I need, in a timely manner, are often completed by humans behind the scene who have to deal with the consequences. I was very satisfied with the customer support I received from Kitty Wireless while experiencing technology mishaps and human error (mine) along the way. We are so used to sitting at home or work and requesting the services and items that we need and not realizing the ones behind the request also have to deal with issues. I feel Kitty Wireless did an excellent job at informing me of the issues at hand and helping me to obtain the services and help I needed. My service is great (no different than Verizon), I'm quite happy that I choose Kitty Wireless, had I gone elsewhere, who knows if if would have received such timely response. :)

The web site looks like a third grader created it but as the carrier sent me there I thought it must be legit but just a mom and pop owner so why not give them some business.
I had the same experience as the rest of the posts below, lots of emails, first they told me they would email what I had already paid for but I had to fill out another form with some additional personal information and for some reason I gave it to them since I had already invested my time.
I asked why i was emailed an invoice and did not get a PIN with it, they never tell you that they want to mail the PIN before or after your order. Apparently asking a question gets your order canceled and the most unprofessional response. Maybe they should consider telling you this before you place and order! See Below:

Dear Customer,

I am sorry, your order did not pass our fraud review checks. As a result, this order has been canceled and refunded. It will take 3-5 business days for the authorization on your card to disappear. We have no way to speed that up.

We never, ever, email $80 pins to anyone without significant history with us, I'm sorry.

PLEASE UNDERSTAND THE FOLLOWING:

1. We are not accusing you of being fraudulent. We were merely unable to verify your identity using our resources.
2. We absolutely cannot, and will not, discuss why an order failed. Please do not ask. What would be the point of having a security system if we told people how it worked?
3. We have NO CONTROL over how long it takes for the charge authorization to disappear from your card.
4. It is our corporate policy that we absolutely WILL NOT email pin numbers to a new customer if we cannot verify their identity.

Feel free to place your order again, however, your order will have to go through the same initial verification process to be verified before being processed.

ADVICE: Please use a Visa or MasterCard on your order that is registered with "Verified by Visa" or "Mastercard SecureCode", and your order will go through MUCH quicker and MUCH easier.

For more information on how to register your card, go to:

https://verified.visa.com/aam/activation/landingPage.aam
(for Visa Cards) or
http://www.mastercardsecurecode.com (for MasterCards) or

Check with your financial institution on how to register your credit/debit cards with those programs.

Our apologies.

Kitty Wireless Security

I had KittyWireless for more than a year. Their customer service has gone from bad to worse. I had scheduled auto-recharge of the $29.99 monthly 1200 talk n text plan. Last month while recharging this plan, they charged my credit card $39.99 instead of $29.99.
I wrote them several emails and submitted the ticket on their site to get refund for the over-charge, but they won't reply or respond to the emails, or resolve the ticket I submitted.
Its pure high-handedness and arrogance of their staff they they won't even acknowledge your complaint/request - what kind of BS business are they running!! I was so mad and dissatisfied, that I disconnected service on my three cell phones from them.
I'm still awaiting to hear from them regarding refund of my over-charged payment.

We have found that this business does not have SSL (secure sockets layer), which means that you should think twice before trusting this business with your data, such as personal information or credit card details, because your information will not be digitally connected to a cryptographic key and secure connection cannot be established. We found that the domain for this business is older than two years which could be an indication that this is a trustworthy business with an established customer base and experience in their field.