LaserShip

3.3 / 5

LaserShip

lasership.com
40 Reviews
3.3 Average
The main metric, showing how trustworthy is the business. Calculated using proprietary rating algorithm based on the AI, analyzing 25 different parameters.

3.3 / 5

Trust Score

1.8

Reviews

3.3

Social

5

Featured

4.5

Technical

Is lasership.com legit?

  • Many trusted websites are linking to this site
  • The SSL certificate is valid
  • This website has existed for more than 3 years
  • Facebook account found with large audience
  • Business is mentioned on Wikipedia
  • Linkedin account found with large audience
  • Twitter account found with large audience
  • We found several negative reviews about this site
  • Instagram account found but audience is small
  • Pinterest account not found
  • Youtube account not found
We check all genuine customer reviews and show the number of approved and rejected reviews. All fake or false reviews are excluded from the Reviews Score.

Reviews Analysis

40

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0

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0%

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Lasership.com Review

LaserShip is a last mile delivery company with over 60 delivery hubs reaching more than 100 million consumers throughout the eastern and Midwest U.S.

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Last update: Wed, Mar 9, 2022 1:17 AM

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Lasership.com Reviews & Complaints (40)

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delivery 3.1 /5

price

quality

customer service 3 /5

on-time

I ordered on sephora who uses lasership. (I didn't know before ordering) My lasership tracker said my item was out for delivery in a town over 60 miles from my address. 2 hours later it said it was delivered. I havr a screened in porch with a door that makes a doorbell noise when opened. I was home and heard nothing. My item was not delivered. I called during business hours and got a generic voice-mail like someones cell phone voice. It didn't even have the companies name on the voice-mail. Thankfully I'm getting full refund. Buy from ulta or small owned beauty suppliers
1

3 years ago

review by V. K.

This company should not be in business. First time I've ever even heard of this delivery service and they happen to have been delivering my order at the time. I got a notification via Walmart (the place where I ordered from) saying that they delivered my package and so I go out to look for it and it's nowhere to be found. I contacted LaserShip and sent in a complaint about my missing package, and they never got back to me. I then had to go through the trouble of contacting Walmart to replace my lost items only to find out they could only reship some of them and refund me for the rest. I was not happy about this. I got curious and googled reviews for LaserShip and found out that a lot of people do NOT like this delivery company and I can see why.
1

3 years ago

review by Carrie

I ordered a package from Walmart and it is suppose to rain today and I have a carport but they sit my package on front porch but then put so close to door I wouldn’t be able to open it. And Amazon did the same .
2

3 years ago

review by F. W.

CARELESS & USELESS!!!! If I could give 0 stars I would! I ordered 2 packages from Fashion Nova which was scheduled to arrive the same day. As soon as I received a notification saying that it was left at my front door, I went outside to check and saw that only one package was left and the other is nowhere to be found. I contacted customer service and was told that they investigated and my package was delivered... but where is it??? This is absolutely ridiculous, unprofessional and completely unacceptable!!! This company should NOT be in business!!!!!!
1

3 years ago

review by CRYSTAL G

NEVER EVER ORDER FROM A COMPANY THAT USES LASERSHIP YOU WONT GET YOUR PACKAGE. I ordered something from Urban Outfitters, it made it to their facility very fast, it then stayed at their facility for 13 days. I called the customer service, was on hold for a very long time, talked to three different people all assuring me that they didn’t know why it was being held and that it would be shipped out in the morning. It wasn’t. Called back the next day and changed the address thinking that may be the issue- was assured it would be shipped that day. It was not. Next day I check the tracking information and it says it’s being shipped back to the sender. HORRIBLE HORRIBLE COMPANY
1

3 years ago

review by P. X.

Lasership twice claimed to attempt delivery. It was a lot of B?S. The third time i was with my front door open and sitting outside when i received a message at 10 pm saying that the pachage has been left in my front door or my porche at 9:13 pm.. That really ticked me off. I called amazon inmediately and told them that in the future i do not want lasership to deliver any of my packages. I think the driver stole the package and let me holding the bag. To me that is the worse delivery company and if amazon continues to use them for delivery they will loose to walmart..
1

3 years ago

review by G. Q.

Sephora mailed me a package. I waited all day for the package to arrive on July 3 as that's what the tracking number said. Nothing ever came. I was unable to track the package after that until Tuesday, July 7. On July 7 when I was on the website it said that it was loaded onto a truck at 7:58 PM In West Deptford NJ, out for delivery at 7:59 PM, and delivered at 8:00 PM. This is literally impossible to complete this delivery when the delivery truck that had the package to deliver is located 30 minutes from my house. I really believe that this company has employees that are stealing the packages. Not one but two of my Sephora packages have not made it to my house. Unfortunately the items I ordered were not available any longer so I couldn't even get a replacement. So disappointed in this company for not responding to customers or having any type of integrity. I will cancel any order that sends me a laser ship tracking number.
1

3 years ago

review by N. P.

Every time I was expecting a package from mailed by Lasership, I can guarantee I WILL NEVER RECEIVE it!!! When I called their customer service, I guarantee I would get a earful with their unprofessional screaming in my ear without getting any information of the whereabouts of my packages!!! THEY SHOULD NEVER BE ALLOWED TO GO INTO BUSINESS IN THE 1st PLACE!!!
1

3 years ago

review by W.W.L.

3 Times Nordstroms has shipped my items via Lasership. I live 1/2 mile off the road-my driveway is paved. We have a large inscribed stone by the road. My package was placed on the stone-1/2 mile from my front door. The second delivery was placed in the grass-50 feet from my door. Yesterday’s package was placed in our driveway. I’ve contacted Nordstroms customer service-still delivering via laser ship. Tomorrow I’m calling Nordstroms corporate-tired of inferior services.
1

3 years ago

review by L. U.

Got a message via Text that my package has been delivered . I went to the lobby to check and it's nowhere to be found. Amazon will reissue a replacement, hope they will use a different delivery company
1

3 years ago

review by R. G.

Claimed a packaged was delivered to our doorstep from Sephora. We were home and I have 2 barking dogs. The package was never delivered. Unfortunately, several of the items I ordered are no longer available. Lasership has not responded to my inquiry, other than sending an auto response. Apparently they pay poorly and don't screen their employees. They have been getting away with this for years. No one holds them accountable. UPDATE: 6/1/20 - my original package was delivered with my replacement package. Amazing that when I complained that it was not delivered to my doorstep on 5/24/20, as stated in their shipping detail, the package appeared the following week. Why make people go through this? On a side note, my daughter was happy to receive the Sephora replacement items (yes, I called and paid for them).
2

3 years ago

review by Kerry J.

#delivery(3/5) #price(3/5) #quality(3/5) #customer service(3/5) #on-time(3/5)

This company sucks so bad, I wouldn't suggest this chaotic mess of a company to my worst enemy! I have had multiple packages that are gone or have been delivered to a completely wrong home! Every customer service rep I talk to is rude and cold. It's not their packages so they do care about it. If this company went out of business it would probably be a damn good day!
2

3 years ago

review by Hanna L.

#delivery(3/5) #price(3/5) #quality(3/5) #customer service(3/5) #on-time(3/5)

if you order something that ships through this company, make sure you check with your neighbors. My package ended up being across the street, but in a large apartment building that I had to piggyback into. Luckily, they didn't lock their mailroom, and I could access it and retrieve my package, but would've been a lot easier if they had delivered it to the right address in the first place.
1

3 years ago

review by Olivia M.

#delivery(3/5) #price(3/5) #quality(3/5) #customer service(3/5) #on-time(3/5)

Lasership has the worst mailing services I have ever come across. They will scan your item(s) as delivered even though they have not attempted delivery. If you are luck, you get the item 2-7 days after the delivery period. In most cases, they do not deliver it at all and still scan it as delivered. Worst I have seen in the whole wide world. And this is not an exaggeration.
2

3 years ago

review by Gordon A.

#delivery(3/5) #price(3/5) #quality(3/5) #customer service(3/5) #on-time(3/5)

The company tracking service is fraudulent and their customer service non existent. My expensive orders from REI were sent through this service and I have received none of them. The tracking claims that it was left at my front door, but no delivery attempt was made as I was home the entire time and I have video recordings which show no delivery person from this company whatsoever. I created customer service tickets for both my packages with this company and its been 2 days without any responses.
1

3 years ago

review by Sameer R.

#delivery(3/5) #price(3/5) #quality(3/5) #customer service(3/5) #on-time(3/5)

I would definitely give these people zero stars. Twice they have failed to deliver products to a building where of course I'm home BECAUSE THERE IS A LOCKDOWN. Both times they "had problems" - like, it's your literal only job to deliver stuff. Customer service people could not have cared less and impossible to track the package because the link I had was dead and didn't even hyperlink anywhere. Not one good thing to say - if you are thinking of using them to ship your business' stuff, don't. You'll lose a ton of customers.
1

3 years ago

review by Amy D.

#delivery(3/5) #price(3/5) #quality(3/5) #customer service(3/5) #on-time(3/5)

If I could give them a zero I would. Their drivers are basically thieves because they can get away with it. They know the merchant will be on the hook for the merchandise they take. They sent me a text alert that my package was left at my front door. I just happened to be home right then. I go to the door no package. I called their customer service and it was like someone answered their house phone very unprofessional very unconcerned. I called the merchant and told them I won't order from them again if they are going to use this delivery service
2

3 years ago

review by Traci M.

#delivery(3/5) #price(3/5) #quality(3/5) #customer service(3/5) #on-time(3/5)

Unlike a lot of other users, I've had nothing but positive experiences with Lasership. I frequently get them for my Amazon same-day or one-day packages and I've never missed a package. In fact, one of their workers used to call me before she delivered my same-days to make sure I was home. We eventually moved to texting which was so convenient. Very nice people. The other reviews sound like how I feel about the Post Office--Utter trash.
5

3 years ago

review by Amber P.

#delivery(5/5) #price(5/5) #quality(5/5) #customer service(5/5) #on-time(5/5)

My package was labelled as delivered but I did not sign for it as I was out of town. Although, everything went terribly with my package, I wanted to give a shoutout to Porcha because she tried to do everything possible in order to help me with my troubles. She stayed on the line with me for about an hour trying to do multiple things. Porcha deserves a raise! ***My rating is for the representative, not the company itself***
5

3 years ago

review by Marsela D.

#delivery(5/5) #price(5/5) #quality(5/5) #customer service(5/5) #on-time(5/5)

After not receiving a response from Lasership, I contacted urban outfitters again. I waited on the phone for 30 minutes to get a live person, which was well worth it. The young lady I spoke with was very understanding and she did a loss complaint for me saying that it may cause a different reaction from what I initially got from them(lasership). On Friday, May 15, I received notification urban will be refunding me what I initially paid. I'd give lasership zero stars if possible. Urban also gave me a coupon and an express shipping coupon. So I ended up buying the same things along with some other things and ended up spending double. And no my packages are NOT coming through lasership.
2

3 years ago

review by Amira L.

#delivery(3/5) #price(3/5) #quality(3/5) #customer service(3/5) #on-time(3/5)

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Usually stable businesses have more than 5 authority websites mentions, this one has 64 authority websites mentions and 10 mentions in other websites

Lasership.com Review

LaserShip is a last mile delivery company with over 60 delivery hubs reaching more than 100 million consumers throughout the eastern and Midwest U.S.

Lasership.com Customer Service Contacts

No contact details for this company.

Share the company's rating

Share Preview

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