Legacybox

Very good service for converting old films to CD. Had 4 5" reels converted. All was put on one disc. Some of the film had sound, but found out that Legacy cannot add the sound to the CD. Did not know that at the time I place the order.

I had several 8mm movies that I wanted to convert. I didn't have a projector to see them on any more. Two were very old. I got them from my fathers estate and didn't know what was on them. WOW was I surprised. They were taken in 1940 and 1943. The quality wasn't very good after all these years but LegacyBox did a great job of converting them. I would have given them five stars except for the cost.

Legacy box was completely professional through the whole process. There was never a time that I was worried about losing my old home movies that are irreplaceable. Put your trust in this company. You won't regret it!

I sent 10 vhs tapes out in early March 2020. Today, May 23rd, I revived the usb and my vhs tapes back in the mail. This was supposed to be a gift to my dad but I can't even give him this usb. The first 40 minutes is a family that is not ours, and secondly, out of the 10 tapes I sent, maybe 1 was transferred to the usb. I have emailed the company today and waiting on a response. I was truly excited about this gift for my dad, only to be very disappointed. Hopefully their customer service team can refund me as I will not be giving this to my dad as a gift.

Legacy box took all of our old family vhs tapes and quickly turned them into DVD's that will preserve our memories for a lifetime. Quick, easy, and efficient. The company kept me informed thru email. I was very happy with the service and would highly recommend the company. Thank you legacy box for preserving my family's legacy for future generations!!!

Legacy box is a blessing. My mom hasn't smiled for a long time grieving over the passing of my father. She had a box of tapes so I sent them in. Outstanding service from this company from beginning to end. They let you know every step of the way on your order. Work is fantastic! I give this company 5 stars. My mom has a reason to smile again. Great quality if work. Thank you Legacy Box

I purchased the transfer of 20 films for $160 by Legacybox.com through Morningsave.com. The delivery and communication by Legacybox was good, but the quality of the digitizing was terrible. I received a notice shortly after the work began that some of the media was a different format, however all were the same these must have been too much trouble. My films were from the 60's through 80's and i expected some grainy effects or darkening but was i received back was just an obvious lack of concern for quality. They were out of focus, poorly lit with what seemed little to no adjustment for anything. Some of the films were not even transferred in there entirety. Had I not already digitized these films at home with simple equipment I would not have known how badly these were done. I had hoped with Legacybox advertised professional equipment they would make my films look much better than I had. This was not the case. I did contact them and Jessi at Legacybox offered to redo the digitizing which I declined for fear of reprisal and damage to these priceless memories for having complained. I told them if they desired to give me a refund that would be fine or I would just write it off as a life lesson. I understand occasional mistakes by a company BUT, The next response I got basically said I had purchased through Morningsave and they were responsible for the refund. I have to wonder if this same lack of ownership at Legacybox doesn't exist in those doing the digitization? I am sure the purchase price was passed through to Legacybox but now they want someone else to pay for the poor quality work. Amazing!! This is why my recommendation is to look elsewhere for digitization of your precious memories.

How many ways can I say 'A HORRIBLE EXPERIENCE"? I sent in 2 reel-to-reel tapes to be transferred to CDs. It took over 6 weeks! One CD was okay, the other sounded like they were dragging chains through it. I sent it back with the original CD and the reels to show the problem. I got back 4 CDs with a FAINT sound, basically nothing on them!!! And didn't even get my original CD that was half okay. The engineer must have been drunk - certainly didn't bother to test his work. Requested I get my money bank, SAVE YOURS! With all their advertising, they have expanded WAY too fast. Waste of my time.

While this service may work for some, I found it provided little or no technical service to the media I forwarded . For the most part ,all that was done was to transfer my old 8mm films with all its flaws and gaps onto a dvd. Without any indexing or editing. In other words I got back exactly what I sent. Unimpressive! 30 years ago I had a local service take another set of films . Transfer them onto Video tape edit out the gaps ,improve the imagery and add music to the tape. The cost was not exhorbatant.

I sent in several tapes to be digitalized. The problems I had were 1. Took too long to conversion, 2. They got my order wrong ( though they did correct it), and 3. The copies that I received were of poor quality and parts of the video were missing. I would not recommend to use this company

I sent them two items to be transferred--one was an old DVD. Through the process they kept me updated on the status of my order. when I got the Flash drive back only one of the two items was transferred. The second and more important item was nowhere to be found. There was no note or explanation--finally my wife saw a sticker on the DVD saying "this item is in a format we are unable to digitize" A DVD--really? You have got to be kidding. It was a total ripoff.

I sent 25 loose photos, several mini-cam videos and disposable cameras. I did receive email advising that some of the things I sent could not be used, without explaining which ones. The quality of the media that I got back was not great. The thumb drive works, but is poorly organized and difficult to navigate. For the cost, I expected a much better product. I would not use this service again.

I contacted Legacybox to ask about conversions for my late father-in-law's old 8mm movies and Kodak slide pictures. They wanted almost $1K for transfer and did not even bother to give me a time frame for completion. Here in San Antonio we have the same services, Alamo Film Transfer, that did the conversion for a fraction of the cost, and the quality was OUTSTANDING! Contact Lee at Alamo Film Transfer, even if you live out of town. Or you may have a similar service in your town. DON'T go with Legacybox!

Purchased a 20 item box for my wife as a Christmas gift to have our aging miniDV library of videos (mostly of our now grow children) converted to a more usable format. After a long wait- more than a month to process- we received our collection of DVDs, a flash drive and even digital downloads as part of a promotion. Upon viewing the digitized footage we saw horrible pixelation, horizontal grey lines on screen and, in general, just terrible picture quality. We were so upset, thinking that our tapes had degraded to the point of being unwatchable. We then viewed on a PC the material on the flash drive only to find that the defects in that footage were different (in the same scene), but equally terrible in quality. This led us to break out our old miniDV camcorder to view our originals... We were so happy to see clear, crisp video & audio on our originals that was uncompromised. Even the tapes that were rudely labeled (over the tape reels) with a sticker that read, "Previous Damage" played without any defects. This leads me to a few conclusions: 1. Legacy box has some obvious flaws in their digital to digital conversion process, specifically when dealing with miniDV media 2. Their quality control process does not ensure that original video quality is preserved. There is no way that anyone had a look at our converted videos. 3. I cannot be the only customer to have had a similar experience. The miniDV format is aging and players are not readily available. The only kudos I can muster for Legacy Box is for their prompt response to my concerns, and that after spending a weekend validating that their process is broken, they issued a full refund. Perhaps their picture scanning, VHS conversion and handling of other formats is great. But stay away from them when it comes to miniDV conversion. Thanks for the read. TJL (York, PA)

I sent in several high quality items, expecting quality results. I did not get that, complained in writing and asked for a refund. To be clear, their customer service is truly excellent, but the finished product is degraded (in my opinion). Images on my original format, in some cases were very good and could be played on a large modern TV set (41" inches or bigger) with good results. The image quality I received back from Legacy was clearly, clearly a step down (not much good for viewing on anything other than a smart phone). Some of the items I sent in were not of good quality, and I appreciate Legacy Box completing the order. I do not anticipate using Legacy for any additional work. I will look for another source to use next time. I did not receive an offer of a refund.

I have used legacy box on three occasions. The product that I received back is exceptional. However their process is incredibly slow. I placed my last order on April 8 and it took almost 2 weeks to get my box to send my items. Then I received a message on May 5 that they had received my package so now it is approaching one month since I placed my order and my products have not even begun to process. They are typical turnaround time from order placed until items received is typically close to six weeks.

Most of the video was good but saw and awful lot of blue screens and 2 videos were just blue screen for an hour!! I wasted my money just for a blue screen when i can find one by deleting system 32 and looking at google.

Took longer to get done due to the pandemic and I'm okay with that. 17 of 20 tapes were transferred and I'm excited to have them and they are good quality considering age of them. Bummed they couldn't' transfer a few. Reason for 2 stars, they aren't IPad friendly. I didn't research the manner of how I would view them on my iPad close enough. I've had a lot of issues downloading them and viewing them. It's a bummer because I don't have a computer and their advice is to use my computer to download and view them. 4 star for the service they provide. 2 stars for way you view the videos once received.

It has been almost 3 months since I sent in precious videos. I called 3 weeks ago and they made up excuses about turnaround being affected by COVID. But, to be clear, they had it for weeks before COVID impacted business. 3 weeks ago they said 10 weeks is normal. Really? Then they said it was the virus. Not true either. Then they said it would ship on Monday (3 weeks ago). Really? They do not have their act together and I am beginning to think they lost my valuables and just won't admit it. I'm talking 6 videotapes that they have not been able to digitize in 3 months. I get an email every week saying they are working on it, uploading it, getting ready to ship or whatever. 6 videotapes? If it takes that long to process 6 tapes they have been "uploading" for over 2 months, I hope they have a customer base of no more than one customer or they will never see their belongings. Terrible. P.S. - I would add photos but they have my stuff so I can't add any photos!

Legacy box tries to appear highly professional but is anything but. I got email "confirmation" that my order was received on 12/5 and have since received no further correspondence. Worried that they had lost my order, I called today and they said that it would take another 2-4 weeks to process because of the holidays...To be clear, my order contained 9 VCR tapes and 15 photos. I could literally have taken a class in night school, taught myself how to do these conversions, converted them, opened my own company and converted another 20 tapes in the time that it has taken them. When I questioned them, I had a snotty receptionist tell me that I was miscalculating the timeframe quoted originally and, instead of being helpful, she kept repeating incorrect dates. After she explained that everyone thinks their order is the most special one, I ended the call frustrated and extremely disappointed.