lidl.co.uk

3.3 / 5

lidl.co.uk

3.3 Average
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3.3 / 5

Trust Score

2.8

Reviews

1

Social

5

Featured

5

Technical

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47

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Last update: Sun, Nov 7, 2021 11:07 AM

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Lidl.co.uk Reviews & Complaints (47)

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price 3.7 /5

quality 4.2 /5

refund 3 /5

customer service 3.5 /5

Lidl is a good store but your experience all depends on what cashier you get before leaving.There is and old woman you need to try and avoid in the greenwood s.c. store.if you have to buy over three items in this store you better take a calculator with you.cause you will be overcharged for sale items.i would highly recommend not filling a buggey in this store.i get home to much surprise got charged $8.50 for a 1.50 item.actually in this store the cashier can override a price and put in what they choose without the manager.for some ungodly reason this old woman does not like me.i have felt it since they hired her.
2

1 year ago

review by Drew

The state of the freezers was unbelievable, looked like someone had thrown a hand grenade in them, boxes and packets in total disarray. Large empty cages in the aisles, forcing customers to squeeze past, no social distancing possible. A very long wait at the checkout, lengthy queues and only two tills open. What's gone wrong Lidl? It used to be a pleasure shopping there but sadly no longer the case.
1

1 year ago

review by J Horton

My Husband and myself went to the Lidl store in Leamington Spa yesterday. As we approached the checkout there were 4 operators on, but 2 were closing. There were 2 ladies at the checkout with large trollies full and at the other checkout it was the same-we had 6 items. My husband asked the chap on checkout 2 if he could put ours through as we only had a few things. He pointed out the open checkouts, which he said he knew, but thought the idea was to get in a shop be served and leave asap (this is only the 4th time we have been in a shop since lockdown). He wasn't having any of it and walked off. We were waiting in a queue having a private conversation about the availability of staff and our checkout operator, Becci, piped up he had to get tills ready for other people to come on at 2pm and that he finished at 4-don't know why we needed to know that. She had no right to comment, but she did. My husband told her he was not concerned about this, was concerned about getting served and getting out of the shop. Her colleague then came to take over the till and she told her as plain as day 'there's an a******* at the end of the queue'. We obviously made it known we were unhappy with being called that and asked for the manager-Jasper-who had been on the till that wouldn't put our shopping through. When we told him a member of staff called my husband an a******* he said had we of talked to him in a friendly manner previously he would have gone out of his way to deal with it. Nothing to do with it, someone working in a shop should keep that kind of opinion to themselves and not say it in front of the customer. Neither one of them said sorry and Jasper was going out of his way to be obstructive. Manager-really? I have reported this to head office in fairness only yesterday after the incident so we will see what happens!
1

1 year ago

review by Barbara Spoor

I'm a regular customer of lidl , However, I can not understand why they put out spay, and sanitizer for customers to use. And do not appear to arrange for the shopping trolleys to be cleaned . Used Lidl at Pelaw Gateshead to day, all shopping trolleys were filthy. How can you exspect people to put food in to such grime. At the same time when there were only one casher working, trying to deal with a large queue, I had to fetch someone to help out. Please have a word with your staff.
3

1 year ago

review by John Brookes

New Oscott Store. Filthy floors, shelves and always isles are blocked with stock waiting to be placed on shelves. Empty box rubbish left in isles in front of stock - can not get to shelves Never freshly filled/stocked shelves even at 8am in morning on Fridays or Saturdays the busiest time for weekly shop. Staff don't seem to care. No stock half the time due to the computer type of ordering instead of Manager placing stock order. Trolleys not cleaned. Used to love this store - not any more will be shopping somewhere else in future.
1

1 year ago

review by K. Z.

The Lidl app is not working to get 20% of overall shopping off. Just spent over £70 on weekly grocery shop at Lidl Warrington. Tried to use my Lidl app to get £5 off The cashier said the server is off And you can't get your discount off. So I have contacted the official Lidl customer service number in one of their leaflets, I spent over 40 minutes listening to spam about how good Lidl is on price and customer service. (Well if they would of picked up the phone and spoke to me it would of)! Yet Lidl have huge poster on the side of the shop saying save 20%. Enforcing Use the Lidl app. The Lidl app is off. So your spending more money to get money off. And the Lidl app doesn't work. It's quite a con, it really is.
1

1 year ago

review by L. C.

Have tried several of the Duc De Coeur range and absolutely gorgeous, wanted to treat ourselves as not going out much and not at all disappointed. Would definitely recommend, Profiteroles, Salmon Quiche, lemon Pud, toasted sandwich, prawns in Thermidor sauce was lush. Have shopped at Lidl for several years and most of what I buy has been very good.
4

1 year ago

review by Sandra W

Why is it that Lidls never have enough tills open? You never get served quickly! Today I stood in a queue with a full trolley in front. The CSA waited until she was almost finished with the full trolley before asking for assistance, despite a queue down the aisle. Two customers behind me then got served at the other till before I was served. This is a regular occurrence at the Prestonpans store in East Lothian and quite frankly I think I would rather shop at another local store, even though they have less choice and are a bit more expensive, as this is very frustrating not only for the waiting customers but stressful for the customer being served as they then feel they have to rush. In light of social distancing many customers having to gather at the till should not be happening...it also blocks aisle and makes it difficult for others to pass by and continue with their shopping. I would appreciate if it was a very busy period and all tills were busy but it wasn't and the CSA waited until she had cleared the bulk shop before getting assistance. Are they not allowed to open additional tills unless there are a certain amount of customers waiting (even when there are staff available) or is the system needing to be reviewed and amount of shopping needs to be considered. The CSA should be able to read the situation and get support quicker.
1

1 year ago

review by Mrs Edwards

Went to ashington branch today at 10am.There was no sanitiser or wipes outside for the trolleys and hands.Went inside and there were plastic baskets all over the place.No sanitiser or wipes there either.Baskets look as if they have never been cleaned since the day they were put in.On your self bake shelves l have actually witnessed people poking the uncovered bread with their fingers .The hygiene is abysmal at this shop,l dont know how they get away with it.l used to shop there a lot ,but no more.
1

1 year ago

review by E. Z.

First I have to say thank you to the staff at my local shop during this trying time, they are 5 star. I have only given 4 stars as I can't give 4.9 stars. Last week I bought the new thick cut 7 rashers of bacon, no problem with the bacon but there was only 6 rashers. i was going to buy it again today but the pack I picked up had only 5 rashers in it! Are quality control working from home?
4

1 year ago

review by Mel Clark

We went in for the first and last time yesterday. We wanted a joint of beef for Sunday dinner. They had none. We like cup a soups, but they only had one flavour in stock. We also like the chunky soups in a tin, but again only one flavour in stock. Choice in general was very poor. We could not see anything that would entice us back in to the store again. Very disappointed.
2

1 year ago

review by Ian

Lidl cambridge, us the worst lidl i have ever visited. So far 3 times i have been and had to unload my shopping on a belt&leave as the queues are so long, the young inexperienced till operator a young girl that all she could say is that i can't hear you to every customer. This time i stood in the queue n complained to a member of staff about a long queues in this covid time. I will never visit cambridge lidl again i rather go to Huntington or st neots despite the fact that i live in cambridge, i kniw at least another 6 house holds who are doing the same. I have been to lidl in Spain, germany all over uk, Brighton & Eastbourne, never seen a lidl managed so badly n till staff so rude, i mean one of the girls. If could rate it 0 i would.
1

1 year ago

review by Zoe

New Lidl store on Rope Walk, Bedford. Staff at till pulling mask down under chin whilst serving customers. Customers walking round store with masks under nose and actually pulling mask right down on occasion. Surely this is against the law with the Covid restrictions. Come on Lidl managers, supervise your staff and pull customers up for not abiding by the law.
1

1 year ago

review by E. L.

Wont be shopping with Lidl again Wont be shopping with Lidl again, i went last week to get a bottle of Voka where i sore some one i new, him and his girlfriend were also looking at the drink when they went to get served they were refused because they did not have their id, i was also at the check out, where i was also refused to be served even though i told them that what i was buying was for me not them, i am 59 so its a good chance it was not because i did not have id. This same sales person i had had annoyed me a few weeks before, i had gone to the self service with a £9.99 bottle of vodka where i found i had not got my debit card in my pocket ( self service is card only ) so i asked could i pay cash at the check out where this sales person turned around and said have you got the money to pay for it. no i dont look like i dont have two pennies to rub together. SO MORAL IS DONT TALK TO ANY BODY YOU KNOW IN LIDL OR YOU MIGHT GET REFUSED TO BE SERVED. i put a complaint in which i know they received as i got an autoresponder now over 2 weeks later that is all i have received.
1

1 year ago

review by M Sabourne

Lidl Plus App Downloaded it twice as is didn’t work the first time. Says vouchers out of date when still days to run, won’t work at the till, won’t record my spend and even causes an error code at the till! I would rather Lidl stuck to low prices at the till rather than manipulating us with so called loyalty cards - counterproductive. Also does ok without gimmicks!
1

1 year ago

review by James

The Lidl plus rewards scheme is absolute rubbish. My £100 monthly spend wasn’t registered apparently even though I scanned the app each time I shopped. I miss out on my £2 reward voucher which means I will now be shopping elsewhere..... when i queried it then didn’t want to know. Terrible customer service ☹️
1

1 year ago

review by Roger Constable

Went to Lidl Briton Ferry rd yesterday bought some green beans. when I got home I opened them to find them full Of mould and fur. No sell by date on packet anywhere. Had fruit there before and gone off following day. It’s true what they say, but cheap by twice! Won’t be buying my fruit and veg there again.
1

1 year ago

review by Yvonne Williams

I have been buying Lidl's Low Fat Rice pudding for some years now. Recently they changed the can from a ring pull one to a standard can but unfortunately the contents were changed also. The rice pudding instead of being thick and creamy, is now very runny with no substance to it and little flavour. I won't be purchasing the product again. They should have increased the price rather than cutting back on quality.
3

1 year ago

review by Graeme Duncan

#price(3/5) #quality(3/5)

This is the last time I shop at lidle franses St Luton every time I go in there there are beggers waiting outside and the shop does appsolute nothing about it will be going to aldi in future
3

1 year ago

review by Tina Z.

Went to pick in Taunton arrived around 10am no one waiting by the door I parked in a disabled bay no cones in the way I have health issues hence disabled bay is needed a member of staff came out said you can't park there I asked if it's possible to Park in mother and toddler bay as it's wider and near the door he said no park at the other end of the car park ovously disabled people are not needed there I said I'll use another store and left I haven't gone back. If the store manager looked at his planed Kew he'd see it was inadequate, you face the door's entrance to The right exit to the left, disabled Bay's to the left mother and toddler Bay's to the right, it would make coming sense to have entrance Kew on the right, to keep the exit on the left clear, it would also allow us disabled to park and be able to get food . I have trouble walking and standing for any length of time, hence need wide bay to open door to allow me to exit, it's close to the entrance needed as can't walk far, you should teach your staff in the are of understanding the health and safety on entering and exiting the store, also it might make us the disabled feel less unwanted in your stores. At least Asda and Tesco's let me Park in the Bay's allocated for the disabled customer's.
3

1 year ago

review by Kensteveymail.com R.

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