Living Direct

About 2 years ago I purchased an item and was very pleased with the transaction. Now, I ended up purchasing another wine fridge, but upon opening up, there is a little difference in the item.....there is no Celsius / farenheit switch as pictured on the item on the Winecoolerdirect.com website. I called, and has been the case with them for some delivery issues, after long holds I get disconnected. I called the sales line instead but had the displeasure of getting James (like several others who posted here). He could not care less about the problem and said "why are you calling me, you should call the manufacturer, they can fix over the phone". Really? Long, rubber arms to stretch across the continent and install a missing button? He then said, "what's the problem, you can't figure out Celsius?". I told him I didn't want to. Finally, because his attitude and tone of voice were so ridiculous, I called him on it and said that I found his apathy to be alarming and he said "well, I don't see what the problem is, so yeah". NICE. What an arse.

A combination washer dryer was delivered on May 5, 2015 as part of an ongoing renovation project. There was no physical damaged seen upon inspection at delivery. When my contractor went to install it he noticed internal damage to the unit that makes it un-useable. I contacted Living Direct several times and they refused to honor their 60 day 100% satisfaction return policy. See below:

"If you are not fully satisfied with your purchase, you may return it to us within the first 60 days after delivery. All we ask is that the order be returned to us in its original packaging and condition with all included accessories and materials. Items shipped out via freight line carrier must be returned in the same manner. To obtain a return merchandise authorization number (RMA), please contact one of our customer service experts Monday through Friday 8 a.m. to 5 p.m. CST at 1-866-975-4846.

They said because it was damaged it was not covered by the 60 day return policy. Doesn't seem like the 100% satisfaction guarantee and return policy stated right on their site. I have registered a complaint with the BBB and have contacted my attorneys to start litigation against this firm. Too many people will not hold dishonest people like Living Direct Accountable. That is why they continue to do it. Not this time...

I ordered an AP14001HS - (1) EdgeStar Extreme Cool 14,000 BTU Portable Air Conditioner & Heater from Living Direct. When it arrived it was clear that the box had been opened and repackaged. The back panel had been removed and improperly reinstalled which bent the front panel on one side and breaking the back panel on the other. They agreed to take it back, but that meant that I had to re-pack it, take it to FedEx, and send it at my own expense. The other option they offered was a $50 discount which wasn't such a great deal when you consider that they sell "scratch and dent' units at a $140 discount. I ended up keeping it with a $75 discount and then they acted like they were doing me a favor. All I can say is if you buy from them, keep in mind that it's at your own risk.

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