lululemon.com

Placed an order with Lululemon online and did not receive my backpack (new crew black *22L). Text Lululemon and they did not get back to me in a timely matter. Made a couple of phone calls and they stated they will re-ship my order. The following day I received an email to write a review then later that day another email stating it's out of stock. July 26- August 18, 2019, I had to do my own work and no one has gotten back to me except through email. Customer service and the process was the worst I've ever experienced. Lululemon has my text history and email history. I had to take steps in my own hands and this isn't the service I remembered that they used to have. All my workout gear is Lululemon and this was very unsatisfying as a loyal customer. Not sure if I would return again.

The new website is not user friendly When you select an item to look at you can’t go back to where you where You are directed back to the beginning I did let lululemon know this when the new website went live but nothing has changed. It’s really Annoying.

I bought a long line yoga bra on line. It is padded and very small so the size chart should say go up a size. I hate padded and it should have said. £58.00 is expensive for something that doesn’t fit. Tried to return it and it’s a real hassle printing off a return label. We are in Covid so I am not in work and most companies enclose a return label. I will have to go to a store to return it and get my money. What is the point of buying on-line?! Avoid this company - really not worth the bother. The sizing is rubbish as is the returning process?! So upset?!

Their clothes are pricey yes, but VERY good quality. I rather pay 98$ for leggings I wear once-twice a week that I know will last me at least a good 3 years than buy 30$ leggings that last a month or two. You pay for quality. They also have all the materials you need that can accommodate your wear (yoga, gym, lounging around the house). Their employees are great always so sweet and ready to help out. Shipping is free and very fast for free shipping! Last time I ordered I believe shipping took 2-3 days from the order date which is very fast!

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