Magic Maids

2.5 / 5

Magic Maids

magicmaids.com.au
10 Reviews
2.5 Poor
The main metric, showing how trustworthy is the business. Calculated using proprietary rating algorithm based on the AI, analyzing 25 different parameters.

2.5 / 5

Trust Score

2.5

Reviews

1

Social

3

Featured

3.5

Technical

Is magicmaids.com.au legit?

  • Several trusted websites are linking to this site
  • The SSL certificate is valid
  • We found several negative reviews about this site
  • This website has existed for less than 3 years
  • Facebook account found but audience is small
  • Instagram account not found
  • Business not mentioned on Wikipedia
  • Pinterest account not found
  • Linkedin account not found
  • Twitter account not found
  • Youtube account not found
We check all genuine customer reviews and show the number of approved and rejected reviews. All fake or false reviews are excluded from the Reviews Score.

Reviews Analysis

10

reviews

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0

AI declined reviews

0%

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Based on 10 reviews

Smart.Reviews

2.5

10 reviews

Magicmaids.com.au Review

Magic Maids The Cleaning Solution is a professional interior cleaning service that gives you the freedom to enjoy the finer things in life

Magicmaids.com.au Customer Service Contacts

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Last update: Wed, Mar 9, 2022 2:17 AM

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Magicmaids.com.au Reviews & Complaints (10)

Filter reviews by tags

delivery

price

quality 3 /5

customer service 3 /5

on-time

This company are so bad that if there was a zero star I would use that staff rude owner border line abusive I am shocked that this company are aloud to conduct them self in this matter job not done horrible horrible company
1

3 years ago

review by Cat W.

#delivery(3/5) #price(3/5) #quality(3/5) #customer service(3/5) #on-time(3/5)

The cleaning service is poor, and the owner for the company has ZERO customer service skills, he does not care about how's the service went or what kind of damage that he caused to our home. My biggest mistake is using this company.
1

3 years ago

review by Mrsb D.

#delivery(3/5) #price(3/5) #quality(3/5) #customer service(3/5) #on-time(3/5)

I have used magic maids for a couple of years and I'm very happy. I have a regular clean every fortnight and they do a wonderful job. I think every company has good and bad employees , luckily our cleaners are amazing and always do a fantastic job
5

3 years ago

review by Liv Y.

#delivery(5/5) #price(5/5) #quality(5/5) #customer service(5/5) #on-time(5/5)

Confirmed I needed a spring clean booked 2 weeks in advance. I've worked long hours so thought as a one off and perhaps regular if I was pleased with the quality of work.
I’m so disappointed sent an email no response.
4 x2 to clean, one bedroom completely missed.
Laundry surfaces not cleaned, shower shelf not cleaned leather furniture not hoovered.
I’m now cleaning after the cleaners.
What did I pay for?
1

3 years ago

review by Kim T.

#delivery(3/5) #price(3/5) #quality(3/5) #customer service(3/5) #on-time(3/5)

Samantha B. from Magic Maids (a company she chose to represent via Airtasker) has no customer service focus whatsoever. Never showed up for end-of-lease cleaning task that she accepted and confirmed with us multiple times. No communication when trying to reach her after pulling the no-show on the day. We are supposed to be out of our apartment and relied on her commitment as a professional. Just a complete disregard of clients. Inexcusable. Please don't let this happen to you. Go somewhere else for professional cleaning services. They don't care to even show up, as the other reviews on here seem to back up. Maybe they're called Magic Maids because they *poof* and disappear whenever they need to work.
2

3 years ago

review by Iris M.

#delivery(3/5) #price(3/5) #quality(3/5) #customer service(3/5) #on-time(3/5)

Completely unreliable they never showed up three times and I explained the house needed a clean for events so they did not show and I was left last minute without a cleaner before and after the event.
1

3 years ago

review by Sammy D.

#delivery(3/5) #price(3/5) #quality(3/5) #customer service(3/5) #on-time(3/5)

I had one clean done ok, so tried to arrange for fortnightly cleans - no luck there. I was emailing [Name removed], but there seemed to be a big communication gap, and there was no way I was going to trust her with my house keys - ever!!!!!
1

3 years ago

review by Kezss D.

#delivery(3/5) #price(3/5) #quality(3/5) #customer service(3/5) #on-time(3/5)

I have a regular weekly clean with this service and couldn't be happier Tandin and Sonam are very professional always on time and do a great job and have found also the office staff very professional and helpful.
5

3 years ago

review by Jackie D.

#delivery(5/5) #price(5/5) #quality(5/5) #customer service(5/5) #on-time(5/5)

When Magic were cleaning my 12 month old Freedom Leather sofa , large layers of the leather started peeling off. It looks terrible, but what is worse is that the operative told me it was just sweat, and then stormed out of my house. Look, I know mistakes can happen, but what has really annoyed me is that Magic have refused to return my calls (after promising to do so 4 times), put the phone down on me twice and are refusing to engage with the problem at all, despite me sending photos, etc.
Appaling customer service
1

4 years ago

review by Annoyed Of

#delivery(3/5) #price(3/5) #quality(3/5) #customer service(3/5) #on-time(3/5)

We searched online and found that this business has an active Facebook page with 173 followers. From our experience this can indicate that the business is either not actively engaged with online communication or is new and growing. We have discovered that this business has SSL (secure sockets layer), which means that this business handles your data, such as personal information or credit card details, with secure connection. We discovered that the domain for this business is relitevely new, which means that it could be a start-up business that does not yet have a huge amount of customers.
3

by Smart.Reviews

Usually stable businesses have more than 5 authority websites mentions, this one has 4 authority websites mentions and 0 mentions in other websites

Magicmaids.com.au Review

Magic Maids The Cleaning Solution is a professional interior cleaning service that gives you the freedom to enjoy the finer things in life

Magicmaids.com.au Customer Service Contacts

No contact details for this company.

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