Majestic Star Casino

I have been playing at this casino for over five years. I have played the tables and machines and I never had a
Big win at the Majestic compared to the other casinos in this area. I like the majestic because it's small, the promotions are nice, and they have great giveaways. I wish their employees would treat the guest better, especially when they lost so much money.

you asked for my opinion as it regards to the steakhouse at Majestic Star Casino....The entire staff is so friendly and engaging...Josh Bishop runs the steakhouse...he is so friendly and helpful with his entire staff making sure the flow in the dining room is smooth...the wait staff is so friendly and knowlegable as it pertains to the menu and what is good for the evening or not so good...the chef is engaging with the customers when time allows...the entire experience makes the steakhouse an integral part oft the overall gaming experience at the Majestic Star Casino....in a nutshell this steakhouse is a destination a person would choose even if they were not going to the casino...5 stars for quality of food and service....

I have never been treated so poorly...

My visit to Majestic Star Casino on Saturday, September 16th, 2017 was by far, the worst experience I have ever had at a Casino or any establishment for that matter.

PLEASE SHARE ON ANY AND ALL SOCIAL MEDIA AND REVIEW SITES YOU CAN THINK OF!!

Let me begin by saying I live in Illinois. Visiting Majestic Star Casino is over a 3 hour trip on public transportation from my home. Consisting of a Pace bus, a Metra, a CTA bus, another train and a $25 cab ride. I was meeting a friend and looking forward to 2 days of heavy gambling. My friends' phone wasn't getting a signal in the Casino. I was unable to call him to put my bag in his car or get the key to the hotel room to leave it there.

Upon arrival, I was told by security that I was unable to enter the Casino because I had a bag that contained a change of clothes for the next day and a toothbrush. Embarrassed, I asked to be escorted to the slot machine that my friend was playing to get his key. The answer was NO. Not only was it a NO, it was a NO with a smile and a chuckle. The enjoyment and pleasure he felt... you can easily tell it was the highlight of his evening. I tried reasoning with him to find some way of coming to a logical solution to all of this. All of my words were falling on deaf ears.

I get it, cant have a bag in the casino, rules are rules... not my issue. The arrogance of security to deny me entrance to the casino while smiling and laughing in my face in front of other "customers". Very rude and absolutely the most unprofessional behavior I have experienced from any one individual. I have never felt so small and belittled.

Ended up going to Ameristar 5 mins down the road and will continue to go there.

Sorry I will take my business elsewhere... You're only as strong as your weakest link. GOOD LUCK

I visited about 3 weeks ago stayed at hotel and played at casino.everyone from front desk to casion was friendly. Yes place is old and so am I big deal it's clean and that's what matters most.was just there again monday and I'm going back wends.this time I'm going to try the food .I am a chef so can't wait try it.

My wife and I have been going here every week for the past year. The buffet is pretty good but usually the fried chicken is warm but dry. The severs are usually courteous and friendly. I like Blackjack and would play 3-card but the 3-card table is never open when I am there (6-11pm) Thursdays. There is a nice selection of slot machines but a lot of then (10-20%) reject vouchers. I've complained to the staff about this but they won't fix them. The same slots that reject vouchers still reject them after many months. You have to convert your voucher to cash if you want to play.

I've come to accept this. It's annoying but cash works. Not at all like Blue Chip where machines in trouble are fixed promptly. All in all I like the Majestik Star in spite of the poor machine maintenance (vouchers) and unmanned 3-card table.

This casino is worst casino in Indiana by far!My husband of 10 years came here together and were approached by security asking if i was begging him for money? I asked what was she talking about? I told her this was my husband!!she said im not talking to you im asking him! He replyed "What are you talking about this is my wife!"maybe because im white hes black?? This employee was rude and racists!2018 and Majestic Star Casino employs racists employees?? Maybe if she would of observed us talking to each other by name?or maybe if she would have onserved there cameras of us walking in together?But no since we were not the same color she assumed that we aren't together? Stay away from this casino ....worst employee customer service EVER!!We left right away and spent our money at Ameristar casino 100% better customer service by far....I made a report about this employee by yet have they contacted us about this incident....discusting discusting don't spent your money with is facility enjoy your self at other casinos close by and be treated like a person❤This is updating my review as of 2/23/2018 i have not been contacted by anyone from Majestic casino even thou they posted a review on my page.They send me monthly flyers for my promotions and they have my email and address to send me any contacts.They lie to much and like i said never contacted me.I will post a nrw review if they do contact me about there employee foul actions towards there customers...

I frequently visit the Harbor View buffet as i receive 2 free buffets per month. There is a variety of food offered. The only problem i have is when they serve Crab legs, many times the legs are drenched in water and it tastes like it.

One problem we had was, I asked a chef to bring out more of a particular dish. He said he would and never did. We left.

I stopped going to majestic casino because i could spend 1000$ there every time i would go and my monthly promos were 5$??Im not the only player that notices this problem either?Then there employes are worst customer service ever.They don't great you and make you feel welcome like the other local casinosdo.Then when you enter the parking garage it smells like urine?To top that when you go to the bar area when theres some one there they serve you in plastic cups??They don't have people to help you out and there money changes are always broken or out of cash.Just worst casino in Indiana like i said stopped going my money is spent better by the other casino who are more customer friendly .Majestic casino employees act like your bothering them when you ask them something.

Casino needs to be updated,lights on majestic 1 third floor over slots by the mens bathroom have been dirty and not working for at least two years.Waitresses only come in this room twice a week and i am a tipper.looking for a change person in this room?Good luck with that, then when they do show up,they have attitudes.I dont even complain anymore because im always offered a free buffet,then when you get down there the food is poorly prepared.Why do i keep coming?Because i like majestic and keep trying to give you the chance to make it better.We not going to even talk about the arguments that have been going on on majestic 1 3rd level for at least 3 months.

the machines at this casino have been tampered with; and you do not have to be a professional gambler to figure this out, someone or something has reset these machines to the point where the bonus symbols will not take you into the bonus, in addition, you can only bet 30 cents on some machines, because they have set them to not pay out at any denomination, you bet the max you dont win so much as a dollar, you bet lower and the machines just eat your money up, I cannot understand why the management of this casino, think they can reset these machines and no one notice. Scammers and crooks, go there at your own risk.

they cut my promotions down from $15 to $7 even though i'm spending more money there. slot attendants are the worst ever. they don't acknowledge any lights at the top of the slot machines. they just stand in the doorway to casino rooms and chat with each other instead of walking around to see if anyone needs help. we have to go look for them. the tito machines are always out of order. most of the time, there is only one cage attendant serving a long line of customers. slot attendants and security don't do anything when a customer holds 3 and 4 machines without playing them but won't let anyone else play them. this happened on may 31st where someone was holding 5 machines for about 2 hours and no one did anything about it. this place is getting worse every time i come here. will start going to Ameristar and take the $500 a month i'm loosing here to at least get better treatment.

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