4 / 5
Trust Score
3
Reviews
4
Social
5
Featured
5
Technical
Is makegoodfood.ca legit?
- Many trusted websites are linking to this site
- The EV SSL certificate is valid
- This website has existed for more than 3 years
- Facebook account found with large audience
- Instagram account found with large audience
- We found several negative reviews about this site
- Business not mentioned on Wikipedia
- Pinterest account not found
- Linkedin account not found
- Twitter account not found
- Youtube account not found
Reviews Analysis
2
reviews
vs
0
AI declined reviews
0%
NON VALIDATED REVIEWS
Usually stable businesses have more than 5 authority websites mentions, this one has 11 authority websites mentions and 1 mentions in other websites
Based on 40178 reviews
Smart.Reviews
4
2 reviews
Trustpilot
3.9
40176 reviews
Makegoodfood.ca Review
makegoodfood.ca
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Last update: Sat, Mar 5, 2022 8:33 PM
Usually stable businesses have more than 5 authority websites mentions, this one has 11 authority websites mentions and 1 mentions in other websites
Makegoodfood.ca Review
makegoodfood.ca
Makegoodfood.ca Customer Service Contacts
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According to their automated email response to a subscription cancelation request, which took 36 hours, I have been a loyal customer with %X deliveries. The actual amount is 53 deliveries, but this error in automation is telling.
Experiences of note:
- Deliveries to the wrong address
- Missing deliveries completely but charging me
- Missing parts or entire meals in delivery
- Rotten food in delivery
- Overcharged on CC
- no customer service, just meaningless automated responses
I canceled after three major screwups in a row, they offered nothing except an automated response.
So last Jan about 10 months after we canceled, we receive a marketing offer via direct addressed mail. This was a "GoodFood New Year 100" offer for clients who have canceled. This is commonly known as a “win-back” offer. Here was our experience:
Tried to login into makegoodfood.ca and could not “Account not found”
Tried to set up a new account “That account already exists”
Tried to change the password “No Facebook account found” (I don’t have a Facebook account and didn’t click on “login via Facebook”)
Emailed support with a description of the problem - no response for a week
Online chat unavailable midday EST, so tried to email support again - no response another week
Tried online chat “We notified IT and they will get back to you in 24-48 hours” - no response after two weeks
This is where we should have given up but my wife who is more patient than I tried the online chat again.
Online chat is available! So an hour of back and forth on the chat and “good” news! We got your account working again
Yes!! I get the privilege of being able to log in to their site! Lucky me!
I was angry that they still had all my sensitive info as I really don’t trust MGF’s IT abilities
Tried to meal select and for some reason, it only give me the option to order three meals, check the payment section and it was charging for four meals…and then wait! Whatever happened to the "GoodFood New Year 100" offer?! Emails are ignored and online chat seems disabled.
I threw in the towel, I tried to give them my business back but MFG got me beat! I think when things work it can be convenient and well, ok. If something goes wrong, best of luck as MFG won’t help you and you will simply get an automated response trying to pretend to be real. The time saving you gain for using MGF’s services will be given back with lengthy support attempts.
2 years ago
review by ChrisLengthy